- STORE REVIEWS
- PRODUCT REVIEWS
2016-03-30
5/5
Online businesses are measured by how they handle when something goes wrong. Blinq does good.
"I have only ordered once from Blinq.com so far. The item I got was defective and even though I had first used the item like 20 days after I received it, the purchase date was like 31 days and so the I was past the 30 day return policy.
I contacted Blinq and they allowed the return with no hassle or argument. This is why they get 5 stars, good customer service is the main thing internet customers demand. And Blinq delivers."
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2016-03-09
5/5
Unparalleled customer service. They set the bar. Great overall site.
"I have been a customer of Amazon for many years and ordered hundreds of times. On the rare occasion where I have had an issue they have always exceeded my expectations in handling these. Here are a few examples:
1.) A $5 item was going to be late for Christmas due to slowdowns at UPS (no fault of amazon). Amazon shipped me another of these $5 items NEXT DAY AIR. The first item arrived the day after Christmas but the replacement one arrived the day before.
2.) About 10 times I have had to return item. Every one of these events Amazon handled them fairly. Sometimes I get my refund before they even get the item back from me.
Their prime service is getting better and better. Sometimes I get my items on saturday or sunday 1 day after I order them.
Is there room for improvement? Yes:
1.) The prime pantry gets in the way of standard prime searches. They need a checkbox to remove prime pantry items from search.
2.) Prime pantry needs to be free shipping for each container (if you fill a container 90% or higher). Prices between pantry items and non-pantry items are like comparing apples to oranges because of this.
3.) Reviews on items should be clear if a bad review is due to a marketplace seller and not the item itself. Reviews are too merged into one sometimes so if there are 3 models of an item and one model is horrible while the other two are great, it looks like all 3 are just ok. We need distinct reviews on items, not merged ones.
But all things said, they still earn 5 stars from me."
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2016-03-09
1/5
Website written VERY poorly.
"The BAD:
Extremely difficult to get your account registered, meaning all your virus software, firewall software, pop up blockers, ad blockers, are off, and you've tried 4 different browsers on your computer to FINALLY get the verification to work on the website. Then you'll find you have to verify again once you try to buy something. Then you'll find you have to verify again if you want to sell something. The website is a joke, written by monkeys.
Then, at random, accounts get banned. And if you get banned and inquire as to why, expect to wait many days to get any sort of response.
The GOOD:
Once you get registered (if you ever do), and in between the for-no-reason-bans, you actually can buy and sell to others. And that seemed to work good.
Ultimately, currently not worth the hassle. If the site were rewritten to remove the broken verification system, and they removed the auto-ban-for-no-reason system, fired all of the web developers, fired all of the customer service people, and replaced all of them with intelligent people, then I think this idea could work."
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2013-11-16
1/5
"Terrible company. Fraudulant, take your money for nothing in return. Avoid!!!!"
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2012-09-20
1/5
"STAY AWAY! This company must be a scam house. I bought a game for digital download and found out after they had my credit card info that YOU CANNOT DOWNLOAD your digital download game. Its required that they hassle you on the phone before you can download your game. So if you buy the game at night, then you have to wait until the next business day to call them and see if they give you permission to download your game. WTF do they even have a website? Digital download is a scam, stay away from them."
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2007-08-30
5/5
"Ordered some shoes from them. Got the correct pair for a good price shipped fast."
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2007-08-30
5/5
"Well packaged, delivered promptly, highest quality."
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2007-07-11
5/5
"I received an email coupon code for a free sata cable, I submitted the coupon, got the cable with free shipping. I will shop there again!"
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2007-06-22
1/5
"Dont shop here. If you find anything on thier site for a good price, they will cancel the order. They only ship orders where they are making a killing. Shop elsewhere and save yourself the time."
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2006-03-04
1/5
"THIS IS A FRAUDULENT BUSINESS. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER. THEY TELL YOU THAT YOU WILL ONLY BE CHARGED 4.95 AND THEN YOU SEE 3 CHARGES FOR 150.00 ON YOUR BILL !!!! IF YOU HAVE ALREADY GIVEN THEM CCARD NUMBER TELL CARD TO BLOCK THEM."
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Merchant Member
2005-09-08
5/5
"Ordered a tennis raquet bag, 2 hats and some tennis balls, excellent shipping, and everything was exactly as advertised."
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Merchant Member
2005-07-06
2/5
"Purchased a very expensive TV from them NEW. Worked for about a week. It took Toshiba 3 months to fix."
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2005-02-19
1/5
"Beware: items that say "FREE SHIPPING" are NOT free shipping. They are trying to trick you into not meeting thier minimum requirement for free shipping. Also, if you make the mistake they will not cancel your order, or let you add more to it to meet the free shipping minimum, but instead they ship it quickly and charge your card a shipping charge. Thier sales support email is worthless, a beligerant idiot responds."
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Is consumer focused
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Is easy to do business with
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
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2004-10-06
5/5
"I found a promotional code and decided to give them a try. They honored the code, and shipped my item Next Day AM. It arrived and is exactly as I expected, and well packaged. I am so impressed with my first purchase with this company, that I now intend to buy all my wine from them. Consider them VERY REPUTABLE."
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2002-10-28
1/5
"**FRAUD ALERT** DO NOT ORDER FROM THEM. I found them through pricewatch.com, thier price listed seemed fair so placed order. I received an email order confirmation DAYS later stating that they are going to charge me $8 more shipping than the agreed apon price. I called and talked to: Ross Kogan. This guy is an idiot. He said that they price watch price is only honored if it is shipped near the same state, not to the other states. (I live in MN, they ship from OH). They would not honor the pricewatch price. Furthermore they would not cancel my order, even though they haven't shipped yet. Instead, he would cancel it if I wanted to pay a large "cancellation fee".
I have reported them to pricewatch, and will have my credit card issue a charge back. These fradulant crooks get to the top of pricewatch lists by "lying" about thier price, and the customer service people simply try to "cheat" you out of your money.
STAY AWAY!
I should also report them to government agencies so we can get these guys shut down and put in jail or fined for thier FRAUD."
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Is consumer focused
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
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henryp from B&H Photo-Video has responded
Posted Mar-06-2006Henry Posner
B&H Photo-Video, Inc.