"I ordered a ceramic Christmas ornament and Amazon shipped it in a padded envelope. The ornament arrived in multiple pieces. While Amazon refunded my money, they were completely indifferent to the fact that absolutely no care or thought was given to how to package the ornament.

To them, the refund cost was an acceptable cost of doing sloppy business. They just no longer about their customers."

"i'm a amazon's customer for 9 year and they never let me down i've placed or pre-order an item they shipped immediately received in the mail within 1 week depend of shipping fee & delivery speed also they have free shipping only purchase $35 or more or be a "Prime" member 1 year for 2 day free shipping it may cost for a fee member sometime the price charge or on sale much cheaper than retail stores and you be saving a lot money in your pocket. "

"I have NEVER been so dissatisfied with a company. WORST Customer Service EVER!! Obvious errors on their end with my account and cancelled my shipments in the middle of my order without notification. And then said I cancelled it....no cares to try and rectify the situation either....AWFUL!!"

"I love Amazon.com. I have been ordering from them for years, and have had zero problems."

"I love amazon!! If you really search you can find anything you need!"

"All my experiences with Amazon have been great. With prime, I noticed a step up in customer service (e.g. sending a complete replacement of an item when only one minor part was missing from the original order, or refunding the amount of a gift set of three when only one part was missing from one out of the three items). Prices on certain items can be more than what you would pay at a local retail store. Returns are always a breeze."

"Never got my product. Very disappointed. I've ordered a lot of things from amazon. And of course around Christmas time they mess up shipping my package. Will never order from amazon again. "

"Amazon pretends to post user reviews, but, in fact, the reviews are carefully culled, no matter how negatively the user is mistreated by the merchant. If you see a merchant with a pure five star rating, most likely they are horrible and Amazon is cleaning up a shoddy merchant's reviews.
There is no reason to pay the premium Amazon charges, your odds of getting a satisfactory transaction are better just going to some random web site."

"what the hell, well not bad "

"I've bought a few things off of amazon so far and have had no problems. Easy to order, always received within 2 days with amazon prime, with the products as advertised. So far, so good! They even delivered a dishwasher all the way to my doorstep in a 2nd level apartment complex with no elevators! (In less then 2 days even!)"

"Easy to shop, a lot of reviews, good customer service."

"I ordered a projector for my son's birthday with a GUARANTEED 2nd day UPS air.. the day it was GUARANTEED to be here it was not.. I was lied to by amazon and UPS.. amazon has lost a family of amazon shoppers.. They ruined my son's birthday"

"After reading other reviews here, the consensuses is Amazon is no longer what it used to be. I now have to pay CA tax, yet shipping might as well come from China. I was informed if you opt for 'free shipping', you will be put on indefinite hold while they service paid shipping customers. They use the same shipper in either case, its the time it takes them to package that makes the difference. Its been nearly two weeks since I ordered and it has yet to leave their warehouse. Anyone wanting a Xmas present before the 25th, should look elsewhere unless they order before Thanksgiving. To get normal delivery service, Amazon customers are now forced to pay high shipping fees (which really means faster packaging). So the values of the past with Amazon, are no more. Look elsewhere for cheaper prices and better customer service."

"My dad ordered a $700 fishman loudbox and it had defective bass problems.

Amazon fully refunded his amount and we didn't have to go through the hassle of shipping it back.

I trust amazon 100% and would recommend them to others. Not many companies take care of you like amazon does.

To those who put negative reviews. I'd say they are probably confusing amazon for their third party sellers.

When you buy something from amazon always check to see if it's shipped and sold by amazon.com or amazon llc!

They have great community product reviews and their lightning deals are sahweet! Check slickdeals.net for great amazon deals once in a while!

I LOVE YOU AMAZON!"

"I have had very few issues with Amazon. First, I joined as a free member, then, I got Amazon Prime student for free, then I joined paid prime, because the benefits are really worth it. The only time I have ever run into trouble is because of something I ordered wrong or my 4 year old ordered off of the Kindle when I wasnt paying attention. I always get great customer service, especially when I use mayday. I only seem to get an international rep whenever i use the regular chat on the website, but if it is something complicated, they have always esclated it to an American. I am very happy with Amazon. I feel like it is one of the only companies I can really count on to keep consistent service."