"I have used Amazon since they were a book only retailer in the 90s. I have lived in different cities, states, and countries.
Today, while living in Maryland for the last few years, I have experience very poor service from Amazon. They have web site/app issues, poor delivery, and I have had to return items multiple times, some with difficulty, in the last 2-3 years. In the last few months to weeks it has seem to gotten worse.
Today I have come to the conclusion that it I no longer want to shop at Amazon because it is no longer convenient nor is it good experience. If and when I receive my packages that I ordered I will be canceling my Prime Membership. I am done with Amazon. There aren't words to express how disappointed that I am in Amazon. I have lived near the Du Pont Washington Amazon fulfillment facility and I have never had issues with Amazon delivery trucks poor driving and careless driving until I moved to the Maryland area where I pass an Amazon fulfillment facility every day to work. Between some of their poor driving and the poor service that I have and currently receive I need find a new online retailer to shop from. Between having packages put in my trash can, one item sent multiple times with damage, increase in returning items (various issues), one minute they leave packages at my door, the next time they will only drop off if I am there, and today when I tried to contact the driver who wanted me to contact him about delivering my package, but the app won't let me contact him, Amazon app and site won't let me leave a customer service comment, and the package was supposed to be delivered to day so I left work early, but they still didn't deliver the package like they said they would.
I am just done with Amazon and Amazon Prime. Prime video isn't worth it, it used to be OK, now it isn't anything worth paying for.
Amazon, you failed and are falling.
Amazon can be replaced because it no longer offers a product, i.e., good customer service.
Cloud, there are others out there, and so are there other online retailers. I guess I am now look for a good online retailer or we go back to some of my old online retailers.

Amazon you failed me, I stayed because prices were good to OK, but what kept me was the customer service and convenience.

There is no customer service anymore and you no longer make it convenient for me to get the things that I want.
I have to exert more effort in getting my products and the right products from you.

Amazon is no longer Amazon, you are just nothing, just another mediocre online retailer and company.

Your single point of failure was you, Amazon.

Your product was customer service and convenience, that is gone and so are you."

"Writing detailed, comparative amazon product reviews was at a time a satisfying experience.

Ever wonder why amazon reviews are predominantly positive?

mendacious vicissitude

An amazon merchant can complain about an evidence-validated product review by citing amazon's intentionally nebulous policies to have a review removed. The amazon reviewer will receive an email notice of policy violation. At no point will any specificity be provided to the reviewer even after the reviewer asks any number of ways. An evidence-validated product review has one or more third party sites posting similar aspect critical content. A site other than amazon is third party. Policy does not allow providing these URLs; one must allude to the post or provide its searchable title. Some products in use are very obviously "not as described" in the product listing.


Amazon departments are assembled as teams.

The amazon team responsible for this atrocity is Communities Team.

Communities Team has no consumer-reachable entity above it in the Amazon Organizational Chart. They are the sole arbiters of truth.

The customer may contact the Amazon Retail Team through help: chat, email, or phone. All attempts to resolve problems initiated baselessly by Communities Team through the Retail Team results in a poorly crafted internal email sent from Retail Team to Communities Team. This often complicates or worsens the path to resolution.

Now the reviewer's Community Profile has been flagged programmatically.

What was once a seamless process now involves oversight by an underpaid minion in possession of a limited English vocabulary. Reviews must be manually approved. Do you write above undergraduate proficiency? Do you employ humor? These will confuse the oversight person randomly assigned to your draft product review resulting in a vague warning of policy non-compliance. When edited and resubmitted another random assignment of staff. I recommend adding a single dot.

A few weeks of this treatment disinclines the copious reviewer from bothering.

Consumers are left with the hoard of mostly useless reviews.

What is a specific policy violation? One word reviews are a violation. Is there a system to catch them? Nope. Reviews not addressing the product are a violation. I bet you've seen these, too.

What are NOT reviews: unboxing is not a review. You have eyes, too. An overview provides no information beyond the press release or product page. An overview is not a review. A first look is not a review. The vast majority of posts purporting to be reviews on amazon are NOT reviews.

A review provides you information you could not glean yourself. It comprises first hand experience in the context of one or more use cases. The reviewer will set product expectations and reveal how the item failed or met these. The review will demonstrate this with photos or videos. A review will be internally consistent and visually organized in text.

A better review compares multiple items. An amazon reviewer can link to these other products having likely reviewed those also.

Take a few moments to feed your Amazon product URL to FakeSpot or similar sites to sift out bogus reviews for you. Be alarmed.

What's left?

The lottery buying experience you were hoping to avoid with trustworthy reviews.

Amazon claims to want honest reviews. Amazon has a system in place for removing them. Amazon has an internal system for puffing reviews named Vine. Here merchants provide free products to reviewers in exchange for a review. With no skin in the game you can imagine the results. Third party sites provide similar paid services to circumvent integrity. Amazon could very easily systematically detect- and remove them. Sites like FakeSpot make it obvious Amazon is failing. Why?

At least Amazon makes returning products easy.... if you have a dozen or more purchases monthly.

There is now tiered customer service, and tiered policy application based on order number, and money spent.

I still buy from Amazon as I have a number of paid services and a vast kindle library.

I will not bother writing any more reviews until the wickedness of Communities Team policy application is addressed in a way open to more than those who vociferously expound in public.

Amazon must provide customers access to a Team with CLOUT over and above Communities Team. Amazon must require higher competency from Communities Team Members who are manually approving reviews -- especially from people with hundreds or thousands of reviews in their respective profile.

I recommend you not bother writing useful reviews either until this amazon customer protection from Communities Team ABUSE is accomplished.

Amazon ads are intrusive. I recommend you adopt an adblocking strategy for each of your interweb devices. There are innumerably many articles on this topic for you to find without using google {AIBRT}.


"

"Amazone is the best online shopping site. You purchase all things you need. Great deals and discounts. Every month they have new offers. They Continuously add the new products on the website. Good pack and Fast home delivery. Easy to return and refund policy. Time-saving online shopping site."

"Purchased this computer from amazon and couldn't be happier. Great value for the money!"

"So wish I could give amazon “0” stars today. I still have not received my amazon order that states delivered 2 weeks ago. Tracking number is an address that isn’t mine nor I never provided. Spoke to customer service and they stated I still had to wait for a refund and was transferred to a “supervisor” in customer service. That supervisor stated he would not give me a refund and I would have to continue to wait. I asked for a copy of amazon’s refund policy which he did finally provide and I have attached above in photos. Their policy states you are eligible for refund if delivery confirmation was provided and you had not received your package. I am sad to say I was not refunded and instead the “supervisor” goes on to hang up the phone on me. Amazon is not following their own policy on refunding and their own supervisor had such disregard for their own customers to hang up on them. Very sad to see amazon with such low standards in customer service. We are encouraged to stay home and utilize home delivery services during this worldwide pandemic and this is the service we are provided. Very bad Amazon!"

"This business conduct by Amazon is UNBELIEVABLE and UNACCEPTABLE

Our company UVILITE is unable to sell on Amazon. Our account got approved in April and we can't login ever since.
Gettin same error every time - "Internal Error
We're sorry but we encountered an error while processing your request."
We sent 100s messages to seller support and NOBODY was able to help and fix it. We changed passwords, cookies, parental controls, login in and out 100 times... None of the seller support recommendations were valid and solved the issue.
Its been almost 3 MONTHS now.


UPDATE:

Today we got email saying "Thank you for your patience with our verification process.
Case closed”

WE HAVE BEEN VERIFIED in APRIL!!!! That is 3 months ago.

Please advise.

Regards,

Irena Prager"

"In terms of PPE and other safety supplies to keep their customers safe, their shelves have been bare for months and remain so. This is unthinkable. There are some references to these products being made available to first responders but doesn't the lack of the products to the general public, Amazon's customers, exacerbate the difficulty of first responders' jobs?

Also, Amazon should have anticipated hoarding and put in place measures to thwart hoarding.

Lastly, Amazon has disabled the customer service telephone line using as an excuse the COVID pandemic. When are businesses going to stop using this as an excuse to curb customer service?"

"Deliveries are not left where instructed.
Called customer service many times and they will not help.
As a prime member you would think they would help you but, NOT!
Drivers do not read their delivery instructions, their to in a hurry so amazon can make all the money they can! This site won't even take my amazon email."

"I have been purchasing from Amazon Prime for years now. Over the past few years there has been a steadily increasing number of purchases where I am receiving counterfeit or knock off items in place of items that were supposed to be a genuine product. Amazon usually does not give me a problem with returns however this last purchase has me questioning using Amazon for important purchases ever again. In Feb. of 2019 I purchased a set of Nokian tires from Amazon for an amazing price, roughly $50 less than what every other retail store online was selling these tires for. At the same time a friend also purchased a set of 4 for his vehicle as well. Upon receiving my set, I immediately noticed that the tires were some what old already, and had been made in 2017, however they were still within the recommended 6 year window of usable life for retailers to sell tires to consumers, so I kept them. Paid a shop to mount and balance the tires, and drove on them. I immediately noticed a horrible vibration with these tires. Two times I had them checked for balance, one of the tires could not be balanced perfectly but was within allowable limits however it required excessive amounts of wheel weights. A year later in May of 2020 my vehicle was in for a routine inspection where it was noted that there was a dangerous separation of the tread occurring between the seam of the sidewall on all 4 tires. The tires were showing excessive dry rotting and splitting in various locations and had developed a dangerous crack down the side where the tread began peeling away from the tire. I contacted Amazon immediately regarding the issue to which I was told by customer service that I was outside of the 30 day window for returns and there was nothing I could do. No warranty was provided on the tires that were sold by Amazon Services LLC. I explained to them that the tires were clearly defective and should be covered under the warranty that they are supposed to be providing with all tire purchases, however customer service disagrees. Here I am left with 4 defective tires that could have potentially killed me on the highway, and Amazon walked out with my money and basically told me to get lost. I will NEVER make purchases like this again from Amazon where it could be risky to my life if a product is fake or counterfeit. Mechanics were unsure whether or not these tires were actually legitimate Nokian tires as apparently this is not common for this to occur on these tires. Upon initial inspection they appear to look like they were retreaded at some point however they were unsure. And those 4 tires my friend purchased at the same time I purchased these? Yes Amazon sent him a set of tires that were 12 years old that had been sitting on their shelves for at least a decade. To which he immediately returned them to get his money back. Amazon's lack of quality control and complete disregard for the quality of their products is leading to potentially disastrous selling practices, and Amazon does not care whose life may be at risk with the products they sell."

"My account was deactivated after I made a purchase, I spent few hours sending my information back and forth, ended up buying elsewhere, BUYER, STAY AWAY from here!!! "

"New York Times do some research on Amazon overcharging customers please!
"

"I have used Amazon Prime many time and it is mostly a great service.

However, I just received a package with nothing in it.

Trying to get a refund under those circumstances is difficult.
"

"ten cuidado: AMZN NO SE HACE RESPONSABLE de los problemas que puedas tener con productos vendidos por terceros (seguramente vendedores asiaticos) por lo que si el producto es defectuoso te lo comeras con patatas o bien empezaran a marearte pidiendo fotos y videos con el unico proposito de eludir responsabilidades. Ademas el porte del retorno corre de tu cuenta y te piden certificarlo y asegurarlo (imaginate el gasto).
La garantia de la A-Z es un camelo que no sirve para nada. Ademas AMZN censura los comentarios que sean negativos o demasiado reales.
En cambio permiten comentarios positivos patrocinados y remunerados a mercenarios."

"I love buying at Amazon. It's always fast and easy!"

"but sometimes i find item i been paying overprice.. BIG TIME"