"Great service - reliable, trustworthy, and all-encompassing."

"I would say about the integrity of Amazon, they want to stay in business obviously while there can be lying customers. I recommend to ask Amazon about all sellers who you want to buy from. Perhaps they can do that. Otherwise, going to Dell for screen replacements has been advised to me from someone who knows electronics super well and who I know well."

"Ordered Halloween costumes for my kids; one didn't fit. Amazon paid for return shipping and sent out the new one. Super fast shipping with Amazon Prime."

"Amazon is amazing especially with Prime if you order products strait from Amazon. Be sure to make sure that the products you are ordering are shipped and sold by Amazon for the best experience. Fulfilled by Amazon may offer different experiences. Other items not sold/fulfilled by Amazon will be like shopping on eBay. Be sure to check feedback of the seller.

I have had amazing experiences with returns and exchanges with items shipped and sold by Amazon. They offer free shipping back, and they ship the exchange item before you even ship yours back.

If you have not tried their live chat, try it! They are very helpful and will occasionally make exceptions including price matches/guarantees

Here are my experiences with returns/exchanges
1. Playstation 3D Display
Wanted to return this because it was widely advertised as 240hz, but it is clearly does not operate at 240hz normally.
Used live chat, they gave me free shipping back, and gave me a full refund.

2. Cooler Master Storm Trigger Keyboard
Occasionally my 0 key would get stuck. I used live chat to ask for an exchange on a Saturday. I received the new keyboard on Monday, and free shipping label back to Amazon for the defective one.

3. Optoma ML500 Projector
I was one month past my return period on this projector, but just recently I started using HDMI on this projector and noticed that I had HDMI signal drop issues even when I try with different computers and cables. Amazon allowed me to exchange this projector!"

"placed an order on 11/13/2012, 9 days later the price dropped by $40, when I contacted the vendor they refused to refund the difference. They stated that I could unwrap all the presents, repackage it and return it to them for credit in 2-3 weeks, then I could turn around and repurchase it again at the lower price, minus the shipping to return it of course. I contacted Amazon and they stated that it is a 3rd party vendor and they have no control over their pricing policy. I pointed out that I visited Amazon.com, not Cameta Camera.com to purchase this, based on what I thought was good customer service, but the didn't care. The reply I got was, sorry, nothing we can do. When these vendors sign up to sell on Amazon, surely Amazon can dictate a coherent and consistent policy regarding returns and price guarantees so that the entire website is the same. As I said it is Amazon's name on the website that I bought from. I'll NEVER purchase from them again. "

"Best online store! I order items and 2 days later I get them on my door step. Most of the deals are the same prices as the store, best part is I dont have to leave!"

"cool purchase at this big online store, just follow your friends and other's advice, amazon is a great place to place orders."

"5/5. Bought a high-profile perfume, order fulfilled by Amazon (not 3rd party). However, I was not aware that amazon sells gray market type perfume products (see page: http://archive.slickdeals.net/f/2462971-Amazon-selling-fake-cologne-perfume). Product box arrived in previously opened cellophane with dried glue at site of previous seal, which was re-sealed with scotch tape. Sticky area on bottom of inner box, probably site of previous price sticker. Top lid of box with crease, consistent with previously opened product. Was suspicious overall for tampering or fake product. Called Amazon, but had to call again next day as "large products division" was closed after hours the first day. Day 2, they refunded purchase without a problem. Buy approximately 1 purchase per month on Amazon, never had a return til now. Was handled well, and I am happy with their customer service."

"Amazon has always been a great place to shop. They handle complaints (not that I've had any), and returns without a problem. The website is easy to navigate and shipping is prompt."

"amazon is good as always... They shipped faster than I expected, which is a main reason i shop with them. "

"A bunch of Blow Hards.

First :
BAIT- and - SWITCH:
"In denoting a deceptive method of selling, by which customers, attracted to a store by sale items, are told either that the advertised bargain item is out of stock or is inferior to a higher-priced item that is available. "

"A deceptive commercial practice in which customers are induced to visit a store by an advertised sale item and then are told that it is out of stock or that it is far inferior to some more expensive item. For example, I won't buy a car from this outfit; they're notorious for their bait and switch tactics . The verb to bait has meant to supply a hook or trap with a morsel of food so as to attract a fish or animal since about 1300; the verb to switch has meant to change, alter, or transfer from one thing to another since the 1890s. The pairing of the two, however, dates only from the 1920s, although the practice is surely much older. It is called switch-selling in Britain."

The American Heritage® Dictionary
::
a.d. September 12, 2012 ... The bait and switch is a fraudulent sales tactic that is punishable by US law as false advertising. IPSO FACTO.

The bait and switch is a fraudulent sales tactic that is punishable by US law as false advertising. Though the law forbids this practice, it is commonly used, and people can find examples of it in virtually any advertising circular for online stores, major department stores, electronics, computer stores, and automobile retailers. The purpose of the tactic is to get customers to visit a store or business by advertising very low prices. Once the customer is in the store, the salespeople attempt to offer the customer different items at higher prices.

This sales technique begins with the bait, an advertisement for a product at what seems like an extremely low price. Sometimes these products, such as a television, mattress,a computer, a phone are of very low quality, while at other times, the price may apply to one specific style or model of an item. In general, the bait is stocked in very low numbers. In some cases, only one or two are available at the low price.

::::::::::::::::

We even tried in the first NJ NANO Second to BUY the 32 inch TV online. Guess what SWITCH and BAIT happened again on AMAZON. Con Artists of America they are known as now.
Haier 32 ' 720P TV Haier Number L 32A 2120 ( was ) a great consumer Fraud Deal IMHO.
At 8:00 pm est ( NYC/NJ) We clicked , third in line and not TV Sets to be had? No volume of sets available listed either. AMZN ( AMAZON ) is getting like KMart now. showing things they do not want to sell but BAIT and SWITCH you. Congress should know on this FRAUD now.

Why after it showed gone was it still able to be BOuGHT on AMAzon at the Much Higher price shown? Then suddenly now not available?

As said by another reviewer on Amazon.com too:
"What Amazon has done, however, is completely ruin any positive feedback they were going to get from offering this. To the contrary, Amazon is getting blasted on the deal websites. There are even multiple stories about people being told by Amazon's CSR's that they (meaning the CSRs) couldn't get in on the deal either as Amazon sold out so quickly. If true, you think customers like being told they were also competing against Amazon's employees to get in on this? And whether some smug reviewer on here agrees or not, that is not the kind of publicity Amazon was looking for when there are so many shopping alternatives available. ""

"I would never use Amazon again. Their sellers over charge for shipping and the product never comes. They refuse to refund money and then shut your account down if you try to make a A-Z guarantee claim."

"I purchase from Amazon all the time. I have yet to have a bad experience. The only complaint I would have is that they use a couple of shipping companies, some of which can't read the shipping label correctly and one which has lied to me on several occasions. Whenever the shipments are sent UPS I get them in two days without fail. I am a Prime member which gives me a lot of benefits including free shipping."

"Bad customer service! I had to call three times and not once did i speak to a customer representative with good English. "

" I bought this swing and it has been well worth the money. My baby loves it, perfect for the long winter days. I like to order from Amazon.com, They ship fast, and have great customer service. The most secure way to shop."