"This was my first order from amazon. I was contacted from big game sport and they said their inventory was wrong and they had 1 in stock and offered a different colour product at same price. I had found the other product for less on amazon and told them this. They said it was shipping from within my country there for it is less .i said your charging me 28 dollars for shipping so I don’t understand. After a few emails they agreed to match the price. My product is fine and as expected but now I have to pay a $12.55 customs charge after paying 28 for shipping
Lesson learned for sure
The price shown is not final "

"For a good deal announced by Amazon.ca, I put my order online, paid by my MC together with another two items. After successful payment, I received the order confirmation sent to my email. However, my order was separated into two, and only the other two items were shipped. For the items in promotion, no shipping confirmation received. Therefore, I have been attempting to login my account to check my order status. Surprisingly, I found that I can no longer sign in my account! Even if I tried more than 4 times with resetting password procedures guided by Amazon, I still got no access to my account anymore! Meanwhile, I checked my email, but there is NO warning or notice from Amazon saying that my account was frozen!
I called Amazon.ca via 18775863230 twice. The first agent told me that my account was held for incomplete information! I asked him “what do you mean by ‘incomplete information’”, he told me probably my Amazon account was held by my credit card company! And a security specialist will contact me within 24 hours to verify some information! But then, nobody called me or gave me any explanation! I called 18775863230 again, the agent’s English is so poor (outsourcing to India), she even could not take down my account Email address, claiming that my account does not exist in the system! Then I had to repeat my order number for more than 3 times until she can understand. She still asked me to wait some “security specialist” to contact me! But nobody contacted me since then! I then called my credit card company, they verified that it is not them who holds my Amazon account since they have no issue or any authorization to do it! Amazon is not telling the truth!
All of a sudden, Amazon’s Account Specialist sent me an email, saying that they have restored my access to my account, but they cancelled my order for the deal! And asked me “please feel free to place a new order”! Oh my Gosh! The deal is gone within 12 hours! I can no longer reinstate my order with the same price!
For the horrible experience I suffered, I have some serious questions to ask Amazon.ca:
1. Do you understand the Spirit of Covenant? Do you respect it as well as customer’s authority?
2. Who authorized you to freeze normal customer’s account without notifying the account owner?
3. Why there is no reasonable explanation for freezing my account and the cancellation of my order? Just a sorry for any inconvenience you brought to me?
What can explain Amazon’s non-reasonable behaviors is that, this is due to Amazon’s pricing fraudulence to customer! Release good deal to hook customers, and then cancel customers’ orders with various kinds of excuses. But why in this indecent way? Like freezing my account, not allowing me to sign in?
"

"That do not pay for return shipping so if item is not big money throw it away it is cheaper than returning it cost me $20 dollars for item and cost $14 dollars to return so it cost me "

"My son just bought a Keurig K575 coffee maker from Amazon.com for $150 U.S. (He lives in Florida.) Resellers on Amazon.ca are selling this coffee maker for over $400.
Be very wary when purchasing anything from Amazon.ca. Prices are not fair nor competitive. I NEVER buy anything without checking the comparable item on U.S. websites.
Amazon.ca and their resellers are scamming Canadians. Be very careful. They don't deserve our loyalty when their business practices overcharge us by hundreds of dollars.
"

"I have been ordering from Amazon for a number of years now with no complaints about delivery. Now all of a sudden they aren't delivering to my address this is absolutely ridiculous. I will no longer be dealing with this company again is it's hardly worth the aggravation when you can't get anything delivered to your house."

"Amazon continuously uses a sketchy local carrier, Intelcom, despite hundreds of negative reviews from dissatisfied customers. Their solution to my parcel not getting delivered was to send out a replacement...by the same horrible carrier! I pay for Prime and yet I've been told by 2 different CSRs that if I want my parcel to arrive on time I need to have it sent to the post office and go pick it up. I've been assured that my feedback and concerns have been sent to the carrier team but nothing gets done and when I ask who I can speak with directly on the carrier team I'm told that info can't be provided. Horrible customer service by Amazon - they might be saving a few $$ by using a shady courier but they will lose far more than that in customer orders."

"i placed my order on august 11th but still didnt receive that (today is september 17th).i even didnt find any order on my order in their website, i called the customer service and they told me that there was a problem in my account thats why i didnt receive that! and nobody called me during 1 month to inform me about that?! even the rep told me that somebody will contact me within 2days! im wondering that they can charge your credit card immediately but they cant call you if there is a problem in the account or they cant take care of that immediately! its horrible, very very bad experience with amazon.ca, i paid over $300 last month and still didnt receive my package, im not sure if i will receive that or not!"

"I'm a huge fan of Amazon.com and as i moved to Canada it made more scene to buy items from Amazon.ca as it is the same franchise, and how far the apple can fall from the tree? How mistaken i was...
While both companies has the same name Amazon but .ca is the worse and crappiest customer service you can ever deal with.

I ordered a water filtering system on 16 August 2017, that should be delivered within 2 - 4 business days 21 August 2017.
The item has been marked as shipped and should be delivered to my house on 21 August 2017 - that day nothing happen, so i waited till around 6 PM 22 August 2017 and contacted Amazon.ca customer service.

I spoke to a gentleman under name of Jessie, who tracked the packaged and told me the following.

The item marked as shipped however its not shipped, and seem to be having a problem in the system that he could not identify.

So i asked him to ship ship it as long its not shipped yet. So then he informed me that it is lost and i need to wait till next Wednesday!!!
So i told him you just told me that it wasn't shipped and now your saying it is lost, how confusing is your statement, so he said that he didn't say that, "Funny i recorded his conversion"

Also he told me i can cancel this order, have refund and request another item, i told him while that is convenient to Amazon.ca however i would have lost few days in this transaction that can be resolved by kindly requesting to ship the item to my house.

So he told me my options are 1) cancel and refund, 2) wait till 28 for shipping another unit...

Basically both options not accepted keeping into consideration the following:
1. the distance between my house and Amazon.ca Mississauga is less than 5 min by car, i can go and pick it up the item if its in Mississauga, or Brampton. PLEASE NOTE THAT Amazon.ca does provide pick up service so they can offer this SOLUTION, HOWEVER THEY DIDN'T.
2. They can offer priority shipping 2 days, and this what any respectful company would do when they make a mistake.

However NO... here comes the great Amazon.ca crappy standards, no options, no customer service, no commitment to their shipping schedule, they can take then money and they can care less on the quality of service...

I'm not suprized why most of the people ranked Amazon.ca a 1 star...

How far the apple can fall away from the tree, i would say it would cross the border between .com to .ca and become spoiled lime or something like that.

FYI. i have recorded the call with Amazon.ca and i can share the entire conversation with them if required.
"

"Product description incomplete. Auto Part said to fit my vehicle was not the part required.
Free delivery? Order within and get it within 48 hours? Actual delivery 10 days unless up
graded at an additional charge. Not even shipped for 72 hours. Part shipped in flat bubble pack.
Contents were flattened on arrival.
Two items ordered at the same time. One arrived 60 hours. The other 7 days. Each time someone had to be home to receive late day delivery.
Better to pick up local. pay the slight increase in price and see what you ordered and on time delivery."

"I have been calling them for over a week now. All they do is send a message to another department and tell me to wait 24 hours for a reply. Repeat once daily. Still no return communication."

"Cell battery ordered June. Card debited Jun 22. It is jul 24. Not received. They blame Canada Post. Their del date was Jul 4. Wtf. They have my money. Next step. Better business bureau."

"I'm placing a lot of orders through Amazon , but I have realized over time that once you have issues they can't care less and they will respond to you via their usual garbage generic emails. If you call and talk to supervisors , 99% of the time it's worse! They have issues where your purchase items not knowing that you can't return them as actually it even clearly states on the product page "satisfaction guaranty or returns made easy" but when you want to return the products , bingo .. you can't .. when you call them , write them and show them their website , their response is quite surprising ....You can't return the products even though it states everywhere you can...They never help or never try to help, they simply pretend to help by responding quickly with generic emails that are not helping at all...If you insist, they block you and no longer let you request help for that order in question!. Or they will charge you taxes on some food items that should be exempted ( the same food in different sizes have different tax rules!!!!) and when you notify them that this is illegal, their response is that you are wrong and that they are right!!!!Lovely,
Or if you take the 1 day shipping guaranty.. the 1 guaranty in downtown Montreal is just useless as intelcom rarely delivers on time ; as per my experience it fails most of time ... and when a week after you inquire, they ask you to wait more. Adding insult to the injury!
This is the most frustrating experience I had with a merchant. I can't believe how bad they became lately because they were much better in the past!"

"Ordered item for 32$ then put another order for same item. Price came back at 79$ per item. Called customer service and they basically told me they are not able to control the policies of their sellers on their own website. Got the item locally for 34$ locally. Robbins 70-180 cushion underlay. Be carecul with ordering tho from amazon!!!"

"Paid for Prime. Get half the shows the USA gets and zero access to music. Am supposed to get 2 day free shipping but they send it through Canada post and ends up taking 3-5 days. Have one book supposed to be here in 2 days, now is going to take 5 because it's being sent from the USA. False advertisement and not what I paid for."

"How come I find items at 10$ US on Amazon.com and the same item is 60$ on Amazon.ca? And guess what,Amazon.com can't ship to my address in Canada.

Check this item: GLW 10w 12v Ac or Dc Led Flood Light Waterproof Daylight White Outdoor Lights 750lm Spotlight Lamp 80w Halogen Bulb Equivalent Black Case
$10.29 - In Stock
Condition: New
Sold by: GLW Lighting

Add shipping and duties (probably does not apply but anyhow) and you will never get close to the:

GLW® 10w 12v Ac or Dc Led Flood Light Waterproof Daylight White Outdoor Lights 750lm Spotlight Lamp 80w Halogen Bulb Equivalent Black Case
by GLW
CDN$ 60.88+ CDN$ 17.99 shipping
Only 3 left in stock - order soon.


This is really ripping people off! "