"It was simple, straightforward, and clear. No surprises."
"Took forever to get everything delivered.
The bed frame finally arrived with a sliced silica bag inside the box so that with small dogs had to be careful unpacking it and vacuum off all the pieces and vacuum up all the little silica beads.
The free sheets because the bed frame was delayed also took forever to arrive and guess what they don’t fit!!!! Thanks for the suspended disappointment on that one!!"
"We’re enjoying the Bed we purchased and were happy with the quick delivery time. We bought it during a Black Friday promo which offered $200 off and included 2 king size pillows. That promo was what pushed us to finally make our purchase. 2 months later we have yet to receive the pillows. They’re a still “preparing for shipment”, yet are advertised as “in stock” on the website.
I’ve contacted customer service multiple times with empty apologies and no solutions. Just promises to “contact the warehouse” and “we will send an update in 1-2 business days” then I never hear back and am forwarded to a new customer service rep that also offers no answer or solution. Very. Frustrating.
The bed is great, I wish we got the pillows we were promised and I really hope we don’t have any other issues because I have very little faith in their customer service department. "
"I no longer wake up sore! Never did I “dream” the right bed could make so much difference. So thankful I went out of my comfort zone and bought a bed online. Thank you Amerisleep for a great nights sleep and also for the amazing pillows to boot! Life is good! "
"After suffering the indignities of leaky airbeds and failing pumps for 12 years, we were ready to try a very expensive foam mattress, until I read an article comparing that one to Amerisleep. A friend warned me that no foam mattress is ever firm enough, but I now beg to differ. My wife loves this mattress, and I am slowly but surely coming around. At first it seemed hard as cork, or perhaps a heavily carpeted floor, but after 30 days I can now find a comfortable position. My biggest reservation about Amerisleep is how on earth can an ordinary consumer repackage this thing if they don't like it? I imagine they use a steam-roller to compress it for shipping! "
"I ordered a mattress and base. Base delayed, contacted twice and both dates promised were delayed again. Promised free sheets set, never came. Eventually purchased a base from local mattress company, delivered next day. Gave the Amerisleep base to my daughter when it finally arrived! Mattress is great but service was not."
"Never received the mattress! Purchased online and received multiple delivery notifications. Bed never arrived. Spoke to three different people, all with different info and all incorrect. Factory and customer support must not speak the same language. Finaly had to cancel the bed as I had to pay for it when ordered. "
"Perfectly as described. No pressure points. Love it. "
"This is the best firm mattress my wife and I have ever slept on, through two months we are getting the best sleep we’ve ever gotten.
The delivery is easy, it dropped at the door, wrapped in plastic in a box. Unpacking was was and within minutes it was good to go."
"Everything delivered as advertised, they even offered a free set of sheets due to delay on shipping of the foundation. I haven't received the sheets yet, but I expect they will arrive soon. The foundation was easy to assemble, the mattress and pillows are great. "
"After using a sleep number for years I was disappointed with it. One night on my amerisleep and it was amazing. "
"My wife and I are light people, 110 & 155lbs. We do like the bed, although, it could be a little softer. I don't know if the next level softer might be too soft, (for my liking). I do sleep pretty good now. I will be waiting to see what happens in the warm weather. Hope the bed isn't too warm! It is great in the Wis. winter."
"First time in my life I haven’t had sore pressure points. I always thought I needed a firm mattress, but when I found the Amerisleep mattress for side sleepers, my sleep life changed completely. "
"Then, you don’t hear back despite repeated emails and messages. We ordered a mattress on cyber Monday. So, I get it, they got overwhelmed. They sent out an email saying that I would be notified when my mattress and foundation were shipped so that I could track them. Necessary in these thieving times-you just can’t leave things on your porch anymore. Then they sent emails saying my items would be delayed. That’s fine, too. But then, items started randomly showing up, without warning. Thank goodness i was home for them. I kept emailing and asking WHEN things would be shipped and I would get crickets in response. The foundation arrived the day before we went out of town for two weeks-that would have been long gone by the time we got back if it had come one day later. I’m still waiting on the sheets I ordered. I haven’t even been able to try the bed yet, but even if I love it I’m not sure I will keep it. Very disappointed in the complete lack of communication once they had my money. "
"Clear communication with Amerisleep, once the mattress arrived I wondered why I hadn't ordered one sooner! Wonderful mattress and have been enjoying great sleep-filled nights!"