ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.02/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.29/5
Customer service:
4.10/5
Return/Replacement policy:
4.05/5
Featured Review


Verified
5/5

2022-12-02

GE Oven Rack

"Part was easy to find and order. Delivery was quick and the part was an exact fit. Couldn't be happier."


Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-02

Just a great website!

"You had troubleshooting on the website. You had exploded parts diagrams. You had every part I needed in stock. You even have easy to follow installation/repair videos. You guys are awesome. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“You are very welcome! We are happy you chose us to help you to get the correct part needed in repairing your appliance.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-01

Replacement Knob

"The customer service was excellent, very helpful & thorough."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-01

Happy

"Easy ordering.Great processing.Fast Shipping. I will definitely order here again when i need parts
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-12-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Your feedback is much appreciated.

Kind Regards,
Chris
Customer Correspondence Team”


Verified
5/5

2022-12-01

Under Promise, over deliver!

"Ordered my washing machine part online and it was delivered in 2 1/2 days. Delivery time was about half of what was promised. Installed in about 15 minutes after watching video on the site. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you chose us to help you to get the correct part needed in repairing your appliance.

Kind Regards,
Chris
Customer Correspondence Team”


Verified
5/5

2022-11-30

fridge shelf frame

"part fit perfectly, once I figured out how to install old glass into new frame. :)"


Rep reply posted 2022-12-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Chris
Customer Correspondence Team”


Verified
5/5

2022-11-30

Spot on as usual

"Direct replacement part fit perfectly and the removal video was most helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-11-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.


Kind Regards,
Matthew
Customer Correspondence Team”


Verified
5/5

2022-11-30

Excellent customer service.

"Appliance Parts Pro was a great experience. Very quickly handled my ordering the wrong part. Some of their competitors can't even answer the phone with a customer representative. Excellent follow up from Appliance Parts Pro. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-11-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. We are happy you chose us to help you to get the correct part needed in repairing your appliance.

Kind Regards,
Matthew
Customer Correspondence Team”


Verified
5/5

2022-11-30

Perfect fit!

"Thanks everyone @ Appliance Parts Pros! The part was easy to find, and the guided video was a great help to follow."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-11-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Matthew
Customer Correspondence Team”


Verified
2/5

2022-11-30

botched delivery date

"I ordered a part for my range was promised delivery with in 2-3 days have still not received the part after more than a week"

Detailed Review Benchmark + -
Overall product shipping and delivery process

Rep reply posted 2022-11-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“I do apologize for any inconvenience this situation may have caused. It looks like you chose our Economy shipping option, which typically arrives within 3 - 10 business days. We strive for 100% customer satisfaction, so if there is anything else we can do, please let us know.

Kind Regards,
Matthew
Customer Correspondence Team”


Verified
5/5

2022-11-29

First choice for appliance parts

"No problems as usual and really quick shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-11-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We are happy to hear you benefited from our services.

Kind Regards,
Matthew
Customer Correspondence Team”


Verified
5/5

2022-11-29

easy to install. cost was cheaper than other sites

"easy to install. cost was cheaper than other sites"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-11-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We are happy you chose us to help you fix your appliance. Thank you so much for taking the time to give us feedback.

Kind Regards,
Brent
Customer Correspondence Team


Verified
4/5

2022-11-29

Frigadaire part

"Although the part we ordered was not the problem we still replaced the old and are moving on to see what else could be the problem

"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2022-11-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We strive for 100% customer satisfaction, so if there is anything else we can do, please let us know. Thank you for sharing your experience.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2022-11-28

Awesome service and install video.

"Awesome service and install video"


Rep reply posted 2022-11-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We're so glad that you found our repair videos helpful!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-11-28

Fast service.

"Parts came faster than ever!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-11-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We are happy you chose us to help you fix your appliance.

Kind Regards,
Matt E.
Customer Correspondence Team