ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2019-10-18

Washing machine glass top

"They make it very easy to go online to find out which part that you exactly need. Then to order it is even easier. I received my glass top to my washing machine the next day. The only bad part was they did not have a video or outline on how to install the glass top but after about an hour or so I figured it out. I would return again to purchase more parts but hopefully nothing breaks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-10-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-18

Peace of mind for homeowners.

"I’ve been using Appliance Parts Pros for a number of years. I’ve never reviewed it, but it certainly is time. They always seem to have the answer that will save someone a few hundreds of dollars in repairs and headaches. I find the videos to be very easy to follow and informative. The technical assistance, whether it’s over the phone, via email, or an on screen chat box is always spot on and polite.
I have told several friends and family members about the website and try to steer folks their way if someone complains about an appliance. I think your model is certainly a model that could be replicated for other big ticket items that might do well with an easy repair.
Thank you for your service, it is certainly much appreciated by many homeowners who are constantly working at the “honey do” list. Please continue to produce videos and sell appliance parts at reasonable prices.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-10-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us about how long you've been using AppliancePartsPros.com. We appreciate your recommendation!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-18

The best!!!

"Exceptionally useful and helpful!! Awesome I recommend 100%"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-10-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2019-10-17

Different color

"No white available so they sent a grey one! It fits and that’s what is important. "


Rep reply posted 2019-10-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-17

Just what I needed

"I love this site!! I can usually find everything I need. Also the extra diagrams with all the individual parts are so helpful when trying to order the right parts. When it comes to installing the parts the video's are super helpful as well. This order was for a new wash machine that was leaking. I was able to order everything I needed and fix mine. I'd rather spend the $50 to fix it then having to go out and purchase a new one."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2019-10-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-16

Right part delivered quickly

"The order process was easy, the part delivered was the right one and the delivery arrived on the day promised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-10-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-16

Agitator Fix

"Wife was complaining about agitator not working. I checked and sure enough it was free-wheeling. Went online and found a video from APP and saw how to fix it. Ordered the parts and three days later it only took 20 minutes to make the wife a happy camper once again. "


Rep reply posted 2019-10-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-16

washer pump

"the part was here in two days, fast. followed the video to replace the pump, easily enough, remove ok install not as easy as they show instead of 5 minutes took 30 difficult to reinstall hoses and clamps"


Rep reply posted 2019-10-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-16

Simple as 1-2-3

"As usual, the part ordered was perfect (after my diligent parts look-up....a must!). Once the stove was pulled out from the wall, AND power unplugged, lefty-loosey, back panel off, new potentiometer installed, back panel on, and the righty-tighty wrestling moves executed........re-plug stove, back against the wall, and presto, done, no do-over necessary. Simple as, actually 1-9. At least, in my kitchen, there is global warming on the back right burner, now.
Thank you, APP!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-10-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-16

Great experience

"Received exactly what I ordered in a very reasonable time"


Rep reply posted 2019-10-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-16

Excellent service. Great video resource

"I give APP an A+ on service and help."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-10-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-16

perfect

"PARTS DELIVER ON TIME--FIT PERFECT a+++++++"


Rep reply posted 2019-10-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-16

Right part and on time

"Great experience ordered part and received it ahead of schedule. Their parts catalogue is better then the OEM's

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-10-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-16

Always great parts and fast service and the how to videos awesome !

"Always great parts and fast service and the how to videos awesome ! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-10-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-10-16

GOOD COMPANY!

"got it quick worked well very happy"


Rep reply posted 2019-10-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”