"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"Haven't installed the parts yet but they were very well packaged and received as expected. (Actually a day later than expected, but I fault the carrier for that.)"
"I ordered some refrigerator parts and immediately received an email requesting that I call. Because my billing address and shipping addresses are different, they wanted to make sure that the order was legitimate. The woman I spoke to, whose name is Kathy, was very pleasant and set up the order and shipping right away. I will order from AppliancePartsPros again."
“Thank you for taking the time to review our site. Your feedback is much appreciated.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I had an issue with the part that was shipped to me and APP shipped a replacement the next day!"
“Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"The website was easy to use and presented no problems. Found my part, ordered it, and was out in a few minutes. Got email confirmation right away, several tracking emails, and delivery on time.
Excellent in all aspects!!"
“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Nice computer diagrams to help on the parts search and competitive prices get my business."
“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"My Frigidaire dryer was put back on the hot list 2 hours after my parts arrived. Bye the way, the price on the parts, FANTASTIC!!!
"
“Thank you so much for taking the time to give us feedback. We are glad you liked our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Well with the CK out via Google search"
“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"These are some professionals out there to help DIY customers like us. All The possible scenarios explained with cust experiences def help and guide us for fixing appliances "
“Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I order it and had it the next day awesome services"
“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I was able to find the exact part I required for the repair at a reasonable price. Shipping was very good. "
“Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ordered an extra freezer shelf for our new side-by-side fridge. They had the best price I could find and the shelf fit well. It was about an inch deeper than the other shelves but it fit and doesn't block air flow in the freezer. I've bought other parts from them and they were exact matches and the videos are often very helpful in installing/repairing an appliance. Shipping was fast (part arrived earlier than expected.) I'll use them again."
“Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ordered the wrong part by slip of the finger and called 10 minutes later on a sunday. the cs person said she couldn't cancel the order and sent an email to the warehouse and asked them to cancel the order. They did not cancel and sent me the part. I asked for an rma to send it back and learned that I would have to pay shipping on the return and wouldn't get back any of the expedited shipping that I had paid already. This company is not professional at all. Any company that I have ever dealt with has been happy to cancel an order quickly and with no attitude. I will not buy from them ever and suggest that you think about not purchasing from them because of their very bad attitude.
"
“We're always striving to improve our customers' experience, so we appreciate your feedback. We strive to get our orders processed and shipped as quickly as possible, so while we do try to cancel orders at customers' requests, we aren't always able to do so. I apologize for any inconvenience this may have caused.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"The item was good but we thought the postage was high for such a small item. "
“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Ordered at 11am , had new part at 10am next morning. "
“Thank you for taking the time to share your experience. We are happy you found us.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"very helpful on the phone and videos are great. My wife used the on line video to install heating element for our stove. fantastic. I was surprised as I had just had surgery the day before item arrived. it's still working."
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“Thank you for filling out the survey. We appreciate your review.
Kind Regards,
Cheryl T,
Customer Correspondence Team”