ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2019-07-29

Great as always.

"Great as always. Has what you need for appliance repairs."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-27

My mistake

"the blade IS the correct size. my previous answer was regarding a blade from
RepairClinic.com, which was too small. i will be returning that one to them.
sorry for the confusion. i installed myself.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-29

Easy as pie

"Awesome. Very easy. All the rite parts"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-28

OEM part delivered when promised.

"Went online for troubleshooting procedure and ordered part on Saturday and received it on Tuesday. Very happy with service."


Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-28

Great service

"The how-to video on replacing the part was especially helpful."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-27

Parts and Delivery

"Right parts delivered as promised. Very good experience."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-27

Great Service from Chat; Delivery early; right product

"I purchased a Kitchenaid side by side frig and wanted to add an additional shelf to the freezer. Too many choices on the diagram. I clicked on Chat and got a lady that was extremely helpful. Told me exactly what to order and even offer to process order through the Chat.

I felt more comfortable ordering through the web site, but was confident that I was ordering the correct self -- how could one small freezer have so many different size shelves.

Shelf arrived 5 days early. Packaged correctly for glass. No problems. Opened the box, washed off the shelf and set it in place in the freezer. I had it filled with frozen dinners in no time.

I had looked at other parts web sites, but only AppliancePartsPro.com would tell me the part number.
"


Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-27

Exactly what I needed!

"Exactly what I needed and on time delivery! Will shop all of my appliance part needs from Appliance Parts Pros!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-27

Very quick turnaround

"Easy search n response
Thanks
"


Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-27

above and beyond

"My required part was "discontinued" from usual sources and these guys had a part to fill my needs at nearly 50% less. I'll be back!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-26

Great service

"The parts were exactly as described and the delivery was overnight. I will always use AppliancePartsPros for my appliance parts needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-26

SMALL PART NEEDED

"I needed a small part for a drawer....except the part had changed. Thier online video was very helpful."


Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-24

It was easy

"I ordered 2 sets of parts to repair a water line inside the refer and repair a ice maker. Both repairs were went smooth. I watched the videos and made the repairs. Funny thing was I had a repairman out 3 years ago to fix the ice maker,, he stated the parts weren't available and I needed a complete Ice maker. Obviously this wasnt the situation . I will definitely use this company again."


Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-24

Easy as 1-2-3

"As always, part easy to find, chose standard shipping which arrived on 2nd day, exact part, perfect fit! Appliance Parts Pros are always the first choice for all sorts of parts, not just appliances."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-07-24

Oven knob

"My mothers knob was worn so she couldn't see the numbers, this has been about 3 or 4 years going. So I decided to search on line and found you guys. Thank good because the knob works, she can now bake her biscuits and cornbread. I tried one of those universal knobs took it back. Wish I had checked with you earlier. Thank you so much."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-08-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“You're welcome! Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”