"I've replaced four of the recommended parts for an dryer that heats on and off, and still not fixed. The videos are great though. Easy to follow."

"Helpful parts diagrams and assistance videos! Fast shipping!"

"Needed parts to repair old style dryer with mechanical control parts. Their online referencing made it quick and easy to get the correct part. I will be a loyal customer!"

"It was great! Part arrived on time."

"The part is already installed. No drama."

"Site is easy to use. Got exactly what I ordered. Super FAST shipping. Appliance fixed in no time."

"I was helped initially by a post by one of the technicians in response to a question similar to mine. That helped me understand what part I needed to fix my dishwasher. AppliancePartsPros had a price that was better than competitors, they shipped it promptly, and their video for replacing it is extremely clear. I have bought other parts from them in the past and expect to do so again. "

"Thanks for the quick shipment of the GE dryer knob. The part was delivered the next day, worth the extra fee.
The wife is happy......….."

"The part I received was the correct part, easy to install, and delivered quickly!"

"Got the correct part when promised"

"They're always helpful & the parts come in a decent amount of time."

"Update: I got a call from their customer service based on the review here and on other sites. The gentleman who called was polite and offered to refund my shipping cost based on the incorrect estimate on the website. I said it wasn't necessary; he said it was already done. He discussed possible reasons why the shipping estimate could have been incorrect and listened as I explained my experience. He acknowledged that there seems to be an issue, at least for my zip code and said he'd bring it to the attention of the appropriate team. He also expressed concern over the previous apathetic customer service experience and said he'd look into it. After the conversation, I let him know that I'd add a star to my review based on his call. He said that wasn't why he called - he just wanted to understand my experience better. Nice! This update includes the extra star. I let him know that if the website's shipping estimate was fixed, I'd bump up my rating again.

Misleading shipping times and return policy! Their economy shipping estimated 4-5 days for my package to arrive, which was the same as their buy-up option. Since the estimate was the same, I opted for economy. Once the package shipped, the estimate from FedEx was ten business days. When I reached out to customer service, they told me that economy shipping takes 3-7 days. Ok...? So why does your website say something else? "Well sir, that's just an estimate." Yeah, an estimate you know is wrong! Why not fix the website? I would gladly have paid a few extra dollars to get a working appliance a week sooner. I paid 20% more buying from them because of the estimated arrival date. Their cheaper competitor would've actually had it to me sooner.

And their "no questions asked" return policy? Read the fine print. Anything you've removed from their original packaging may be ineligible for a return. Anything you've tried to install may be ineligible for a return. Anything that isn't resalable to another customer may be ineligible for a return. Wait a sec, so if I open your shrink wrap and it's the wrong part, I can't return it? If the part doesn't fit, I can't return it? If it's BROKEN when I get it, I can't return it because you couldn't sell it to someone else? You can find examples of all of these situations.

When the part finally arrived, it had a single layer of 1/4" bubble wrap and about 8" of empty space. My part was banging against the walls like a kid on Mountain Dew in a bouncy house. Two stars because the part worked. Take off one star for misleading shipping and woefully inadequate part protection, another for their deceptive return policy, and one more for apathetic customer service. I'll avoid them like the plague in future."

"The missing part that we needed at the best price "

"My compactor trash bags came in a jiffy & it was cheaper than buying from GE..."

"Dishwasher a pain to slide out as new tile floor in front of unit adjustable feet and little clearance even when retracted. Once out, very easy to replace spring cords. Suggest replacing the pair at the same time. Second cord was not broken but getting worn."