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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2018-12-19

GREAT SERVICE

"I have used their service for the last 5years and have been extremely happy with their helpful response."


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2018-12-19

work in progress

"part on back order - so far so good."


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. Let us know what we could do next time to earn a 5 star review!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-19

Found the part I was looking for very easily, Price was very good. delivery was fast.

"see above for my experience"


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-19

Appliance bake burner

"second part we've ordered and both experiences were great."


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-19

Super service

"Great price great service. Excellent delivery"


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-19

Washer repair

"Excellent help repairing my washer. Very quick response to questions Their videos are a great resource also"


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-18

Great Job

"the part was delivered even sooner than expected. It fit perfectly and without any extra issues. Great job."


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-18

Fridge door part

"Great experience. This is the second or 3rd time I've used them. I will use them again, no question."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-18

Great service and assistance!

"Ordering was easy and assistance in ordering the right part was also great!"


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-18

would order again

"Ordering part was simple, acknowledge ment quick, order arrived promptly AND it was the right part! "


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-18

They had what I needed. Got it to me fast

"They had what I needed, and more, and got it to me ASAP.

Great place.
"


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-18

Easy order process

"Web site easy to use, ordered new door gaskets for my refrigerator. Received exactly what I ordered, and when they said it would be delivered. I will order any future appliance parts from them."


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2018-12-18

Fast Shipping, Great Prices, Need Better Packaging Though

"My order was in stock and quickly shipped. The prices were great compared to the Factory Sources too! When I got the order I was a little disappointed to find it came in a large Bubble Bag though. What I ordered was breakable plastic parts and two Metal Fridge Door Bars. The plastic parts survived BUT one of the Metal Bars got pinched and deformed on the corner. If I didn't need the part right away for a relative I would have asked for a replacement. I was able to bend things back to work but disappointed that kind of packaging was used.
A cardboard box would have been a much better choice for these kind of breakable/bendable items.
"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. I do apologize that your part was insufficiently packaged. All of our parts are covered by a 365 day warranty, so rest assured that if they had become damaged, we would have replaced it at no cost to you.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-18

Great

"good fit on part and fast delivery!"


Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-17

omg this was sooo easy and sooooooo fast will \use them always thank you Jack CAVANAUGH aMARILLO TX

"READ ABOVE THANKS DONE"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-12-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”