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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2018-12-13

Quick & Easy

"The ice maker on my whirlpool refrigerator, had stopped working. While searching online for an appliance repair company, I came across Appliance Parts Pros. They offered helpful tips, and videos for DIY. After searching the internet for the part, I came back to their site, the part was, less expensive than other sites. In less than 3 days I had the part, and installed it myself in less than 30 minutes. Saved myself some cash by doing it myself. $$$"

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Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-13

Answer to my prayers

"Gas oven door shattered--into 1 million pieces. What do you do next?? Google it of course. AppliancePartsPRo had a youtube video that showed me how easy it was for me to replace AND a link to their site where I could find the part. Not only was the part cheaper then at Kenmore, but shipping was cheaper and would get here faster. Part was here as promised, and it went in just like their video showed. Took me longer to clean up the mess then to fix it. On the plus side, I claimed this as my hubby's Christmas present--I cleaned it up, I found the part, I ordered it, I put it in. Merry Christmas from me Babe. The Wife."

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Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-13

Saved me hundreds of $$ !

"My 7 yr. old grandson broke the door off of my front loader washing machine. He opened it too far, and the little plastic hinge snapped. The washer is only a yr. old. I thought I was going to have to buy another machine. I learned about Appliance Parts Pros.com from one of their competitors who thinks Appliance Parts has quicker service, and lower prices, both of which turned out to be true! The new part was even better than the old hinge. Thank you!"


Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-13

Great Experience!

"Parts for our dryer were received less than 42 hours after the online order was submitted. We received original Whirlpool parts in unopened original packing. They fit our 16 year old dryer exactly as they should. The online video tutorials were immensely helpful and are quite well done. All of the order was received without any damage.

Our experiences with AppliancePartsPros has been very satisfactory and we will certainly remember them in the future.
"


Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-13

Whirlpool Dishwasher

"Ordered the part that I thought caused my problem of leaking water on the floor. Video made repair easy."


Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-12

Excellent on-line instructions.

"On-line instructions make installation of the ordered parts a breeze. Excellent service overall."


Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-12

perfect replacement parts match

"I replaced the oven door hinges and the parts were an exact match and the printed directions were fairly clear, although the pictures were really really small. Got it done, works soooo much better now"


Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-12

Awesome

"Great info, great prices and easy to find site!"


Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-12

Well done!

"Delivered correctly and on time."


Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2018-12-12

Dan Rice

"Easy to order parts; well designed illustrations. Somewhat pricey, but that's how the game is played in the "Parts" world. Medium fast shipping. An OK + rating."


Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review. Let us know what we could do next time to earn a 5 star review!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
2/5

2018-12-12

Delivery Trouble

"I ordered parts almost two weeks ago and selected standard delivery which was to arrive in 2 days. I ordered a crisper pan and cover and 2 door shelves for my refrigerator. The delivery arrived 2 days after my order as expected. The door shelves were the rong size (by no fault of my own, I ordered the right part, but was sent the incorrect shelves. Additionally, the crisper cover did not arrive. I called to inquire about the order to which I received an apology and was told that the new shelves would be on there way with the same 2 day standard delivery and that the crisper cover was damaged in route, so a new one was rushed and would arrive the next day. After waiting almost a week without any deliveries, I called customer service who said they had no record of the crisper cover conversation, but thay they would reorder it. Also I was advised that the door shelves would arrive today. I haven't received them yet. Overall, I'm highly disappointed and now I have the extra burden of returning the incorrect shelves that were delivered via UPS."


Verified
5/5

2018-12-12

Fast delivery

"Fast delivery and great price"

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Rep reply posted 2018-12-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-12

Great service

"Very professional customer service they sell u quality parts"


Rep reply posted 2018-12-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-12

Awesome!

"I needed a part for my dishwasher and I was able to find it and watch a video on how to properly install it! "


Rep reply posted 2018-12-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2018-12-12

Good Service

"Identified correct part, quick delivery and kept me informed of status. Only recommendation would be that some other resellers give you instructions for the installation "

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Rep reply posted 2018-12-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair. And remember, we do offer free technical advice 7 days a week, if you ever have trouble with an installation!

Kind Regards,
Cheryl T,
Customer Correspondence Team”