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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2018-12-10

Great fast service

"Order, watch YouTube, repair done!"


Rep reply posted 2018-12-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-10

Dryer part

"Replacement part was exactly what was needed and video showed me exactly how to do it. Great experience. "


Rep reply posted 2018-12-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-10

Fast shipping

"Quality product at a great price and very fast Shipping."

Detailed Review Benchmark + -
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Rep reply posted 2018-12-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-10

Water valve replacement.

"Part arrived very quickly. The video told me all I needed to know. Replacement took about 40 mins. and appliance was up and running soon after. Really a most informative site and the price was more than reasonable. Thank you ."


Rep reply posted 2018-12-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-10

Best Appliance Parts and Customer Service!

"This place is truly a wonderful resource if you need appliance parts. I have ordered several times from them whether needing help to locate a part or ordering the ones I knew I needed. The representatives who assist are thoroughly knowledgeable and responsive and take the time to help. I would highly recommend Appliance PartsPros!"

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Rep reply posted 2018-12-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-10

Microwave

"Great Job Got it Fast Thanks"


Rep reply posted 2018-12-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-10

A trustworthy company offering reliable products, fair pricing and prompt delivery

"easy to use website with easy to find parts you need, will use again when needed."

Detailed Review Benchmark + -
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Rep reply posted 2018-12-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-10

First time user

"Easy to search website. Excellent tutorial videos. Reasonable price. Fast shipment."


Rep reply posted 2018-12-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2018-12-10

Still waiting for my part.

"They said it would be here in two days. Ha, still waiting."


Rep reply posted 2018-12-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. Your order shipped out on 12/3, and if you do not receive it within 6 business days or if there are any problems once it arrives, please don't hesitate to contact us and we will work to resolve it.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-09

good

"good parts fast shipping would buy from you again"


Rep reply posted 2018-12-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-09

Very satisfied

"First class parts and fast delivery, could not ask for more!"

Detailed Review Benchmark + -
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Rep reply posted 2018-12-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-09

Spot on diagnosis!

"This was my first experience with APP. I was impressed with the diagnosis feature that gave a percentage of the probability of the issue. It was spot on and the video feature that showed how to fix the problem was easy to follow. My problem was the coils on a Cabrio propane gas dryer and it is back to working order. I highly recommend Appliance Parts Pros."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-12-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-09

Great service!

"Found the part easily, ordered it and it arrived in two Days!"


Rep reply posted 2018-12-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-12-09

Replace fridge handle

"Thank you for the speedy delivery and the helpful video. All went well installing new fridge handle. Had the part in 2 days and works great."


Rep reply posted 2018-12-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2018-12-09

Too much postage!

"I think the part she found was right, but the cost of shipping was prohibitive. We will try locally. Thanks"


Rep reply posted 2018-12-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. We apologize for any inconvenience our shipping cost or policy may have caused. We strive to ensure we are providing the best pricing in all aspects for Do-It-Yourselfers budgets. In addition, we constantly work with our freight providers to provide the most cost effective shipping prices.

Kind Regards,
Cheryl T,
Customer Correspondence Team”