"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"Blew me away on delivery, got parts the next day! Video of repair on APP web site was spot on. Parts fit perfect. Happy wife, happy life..."
"I ordered two of the same item (Dryer lint filter door flap) and one of them was very obviously 'used'."
“We're always striving to improve our customers' experience, so we appreciate your feedback. All of our parts undergo an inspection when customers return them to ensure that they can be restocked and that any future customers who buy that item receive a product in new condition. However, in this instance, there may have been an error in that process. I'm going to have one of our customer service agents reach out to you to rectify this situation. All of our parts are covered by a 365 day warranty, so even if you receive it in damaged or otherwise unacceptable condition, we will replace it at no cost to you, because customer satisfaction is our focus.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Ordered the part, arrived in two days, followed the video on the web with the part. Ten minutes, no sweat. One appliance repair wanted $175. My time is free!"
“Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Came as ordered and sooner than expected!"
“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"From the website to the phone call, everything was easy, fast and accurate. Getting it right the first time means everything. We needed the part in a hurry and we got it in a hurry."
“Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Quick shipping, easy to use website, and great repair videos! AppliancePartsPros has helped save me lots of money by enabling me to repair my own appliances. Thank You!"
“Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"got on the web site found what what i needed ordered it great service."
“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"AppliancePartsPros.com is reliable and helpful."
“Thank you for taking the time to share your experience. We are happy you found us.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I have ordered several parts from here and they have always come through. Their pictures of parts is very helpful in matching up what I need to order. Their "how to" videos are some of the best I've seen on the internet."
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"It’s was supposed to be Fedex shipping then they switched to the USPS"
“We're always striving to improve our customers' experience, so we appreciate your feedback. However, we didn't switch shipping methods. FedEx SmartPost is a hybrid shipping service in which FedEx is the courier for the majority of the delivery, then hands the packages off to the U.S. Postal Service (USPS) for the final delivery to the end customer. Unfortunately, there can sometimes be delays when delivering to Hawaii with this method. We do sincerely apologize for any inconvenience.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I greatly appreciate the call from customer service to protect my card from identity fraud misuse. "
“Thank you for writing this review. We hope the repair was successful.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Great service and part arrived ahead of time which I was very thankful since I take care of the house work while still working. My wife has several physical problems that do not allow her to do much house work. Very thankful for outstanding response to my order. "
“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Updated, easy to find, prompt delivery."
“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"10+ Very Professional, friendly"
“Thank you for taking the time to let us know how we did. Your review was very nice.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"My glass refrigerator shelf was easy to find on the site, came very quickly, in perfect condition, and fit perfectly. Could not ask for more. I will shop at AppliancePartsPros again, for sure. "
“Thank you for filling out the survey. We appreciate your review.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team”