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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.30/5
Customer service:
4.05/5
Return/Replacement policy:
4.05/5
Featured Review


Verified
5/5

2018-06-25

got the right part and it came fast

"very happy with service would use again"


Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-25

"The part I needed was sent quickly. Best of all was the video for how to install it on the same page as the order."

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Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-25

Amazing they had this part

"I was very impressed by the fact they carried a lint trap for such an old dryer
"


Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-24

This Company is A+++++++++++++++

"Fast, accurate and informative."


Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-24

Excellent

"great service, thank You so much."


Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
4/5

2018-06-23

Leaking Kitchenaid fridge

"I found what I needed to fix the leak via video and purchased product. Was disappointed it took so long to receive.
Order part 6/13 didn't get part until 6/23.
"


Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. It looks like you chose our Economy shipping option, which does arrive within 3 - 10 business days. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-23

Fast service, great video and a handy schematic. Kitchen Aid 4.5 quart mixer repair

"Parts were delivered very quickly. After opening up the mixer and cleaning out the OLD grease I found the worm gear did not show any wear. This mixer was never used. It sat in a hot Texas garage for a couple of years which allowed the grease to separate and leak. Used mineral spirits to scrub/clean all the parts in the crankcase being careful to stay away from the motor. Used 6 ounces of food grade Super Lube as a grease replacement. Don't need the parts for this one but I'll keep them because I'm going to look for another mixer.
Thank you for the fast service and the schematic. The video was well done as I only had to go through it once.
Dave Smith
Coppell, TX
"

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Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-23

The right parts delivered fast

"I have always had a good experience ordering parts from Parts Pros. And this was no different the parts arrived fast and were the correct parts I needed to replace our failing ice maker door assembly."

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Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
2/5

2018-06-23

Shipping

"Needed the parts paid extra for expedited shipping and after 6 days to receive my product I was told that it was still take 2 to 5 days. DO NOT PAY FOR EXPEDITED SHIPPING. "


Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. I looked into your order, and it looks like you chose to upgrade from our Economy to our Standard shipping option for $9.95. Our Standard option is guaranteed to arrive within 2 - 5 business days. After orders are placed, our products ship the same day they're ordered if before the 5 PM EST cut off time on a business day, otherwise they do ship out on the next business day. Because you placed your order on Saturday, 6/16, your order shipped on Monday, 6/18. Per your tracking information, it did arrive three business days after shipment, on 6/21.

We apologize for any inconvenience our shipping policy may have caused. We strive to ensure we are providing the best pricing in all aspects for Do-It-Yourselfers budgets. In addition, we constantly work with our freight providers to provide the most cost effective shipping for all price points.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-23

Great partner for fixing appliances

"AppliancePartsPros helped me identify the the parts I needed and then quickly sent them to me. They even showed how to do the replacement procedure."


Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-22

As Usual

"Great service, fair prices, fast delivery, great products."


Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-22

Oven seal replacement

"Ordered the seal and arrived quickly. Video showed how to install. Everything went smoothly."

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Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-22

Great service

"I have used them before and they always give prompt service and have exactly what I need."

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Rep reply posted 2018-07-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-06-21

Top Load Washer - Samsung - Out of Balance - DC Code

"Repair man came out and said it would be $400 to fix suspension rods, and circuit board, and best to scrap and buy a new washer, as they only last 4-5 years. I started doing my own online diagnosis, and came across some forums and a repair video on Youtube from ApplicancePartsPros. looked like a very easy 15 minute fix and about $120 in parts, taxes and shipping. Contacted them to verify parts fit out washer. Immediate response and customer service also sent repair manual. Parts arrived next day and voila, washer fixed. Would definitely go back to them and recommend anyone to use their resources. "


Rep reply posted 2018-06-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your detailed feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5

2011-06-11

Exactly the same as original

"The part I ordered was EXACTLY the same as the original. An easy fix for my microwave door latch."

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