"I ordered an over-range microwave from Appliances Connection recently. The website was easy to use, and provided more detailed and better product information than Home Depot. They clearly explain their shipping policy and installation policy and requirements, like emptying cabinets adjacent to where the microwave will be installed, or making sure the box will fit through the door. I needed a certificate of insurance for the delivery and installation, so I called Customer Service once I made the purchase. Judy F was amazing! She was friendly, efficient, and knowledgeable. In less than 10 minutes (including navigating the menu options!), I had the process started. "
"Effective and professional!!!"
"We bought a new range on Applicances Connection and not only are the prices and quality great but their customer service can't be beat. Sama Soliman helped me with a question and realized I was missing something in my order. It saved me time and headache when the range arrived without all the connector pieces needed to hook it up! The day was saved. Thanks Sama S!"
"I would highly recommend anyone considering replacing their appliances to check out all the offerings at Appliances Connection. The staff is patient,
knowledgeable and really seem to care
about their clients. Latoya was really great. Def check them out!
"
"Needed to change my address on my shipment. Spoke to Judy f. She was pleasant, spoke clearly and was very helpful. "
"Things happen when you buy online, and when you want to have it made right through customer service, frequently it's impossible to get a live person and if you do, after many hours - you're not helped, but instead left frustrated. Thankfully, Elizabeth in customer service for Appliance Connection was terrific. She took care of the issues very professionally and promptly with fantastic follow up."
"I had to call customer service and Sama Soliman promptly addressed and resolved my concern."
"Microwave replacement was less expensive than any of the several companies I checked with and quickest delivery time. The same was true with alternate item recommended that I ultimately purchased. Customer service question was answered by Azure who was knowledgeable and friendly. "
"Judy was so helpful and made my experience smooth and easy"
"This is the third time we’ve used Appliances Connection. The whole process has been smooth, friendly, and professional. Jackie has been very helpful each time I’ve called to arrange details of the delivery. We would not hesitate to shop here again."
"Sama Soliman was a huge help in letting me know the details of my product, the processing of my order, and the return policy (hopefully don’t need to). This is my first major appliance purchase and not only was I quick to get through to customer service, she was also able to answer all my questions quickly and clearly. Really impressed so far!"
"Called in inquiring certificate of insurance problem, and Sama Soliman immediately researched the issue and within minutes set up for the issue to be taken care of. Very impressed!
"
"LaToya was on the ball and very nice."
"My dryer went kaput and I had to replace it. I found the best selection and pricing at Appliances Connection. Great Customer Service was provided by Judy F."
"On 10/31, I purchased an expandable dining room table from Appliances Connection at a price of $2,000. Subsequently, I arranged for professional assembly of the table. A few days after its arrival, on 11/22, the assembly professional and I discovered a defect in the table's extension mechanism, rendering it unusable.
Immediately, on 11/22, I notified Appliances Connection of the defect and my desire for prompt return and replacement of the table. Due to the table's significant size and weight, I stored the dismantled units in their original packaging outside my garage, explicitly informing Appliances Connection of this temporary placement on 11/22.
Despite repeated communication throughout November and December, including follow-up daily messages through their system, emphasizing the exposed, potentially weather-damaged state of the table, Appliances Connection only initiated contact with the manufacturer after a week. Further delays ensued, with the manufacturer requesting video and photographic evidence on which I promptly provided.
This unproductive exchange continued for over a month, culminating in Appliances Connection offering replacement parts instead of a full table replacement. This proposed resolution is demonstrably inadequate for a defective product delivered and rendered unusable due to a pre-existing, undisclosed malfunction.
Unable to reach a satisfactory resolution with Appliances Connection, I filed a dispute with my credit card company. Subsequently, Appliances Connection provided a shipping label, requiring me to bear the cost of returning the malfunctioning table out-of-pocket. Their stated policy, communicated only at this late stage, contradicts prior assurances and imposes an unreasonable burden on the customer in the event of a defective product.
I have challenged Appliances Connection's return policy, highlighting the impossibility of maintaining the table's original condition due to their delayed response and extended exposure to the elements as well as fixing it without any such skillset. Additionally, I refuse to incur the significant expense of shipping a heavy, damaged item when I am the victim of a defective product and its delayed resolution.
As of today, I remain in possession of the malfunctioning table and its packaging, incurring financial loss and significant inconvenience due to Appliances Connection's failure to fulfill their contractual obligations and lack of timely remedial action.
This review will be left untouched and shared on other social media channels until I receive a full refund and paid shipping label to ship the broken table back."