"We ordered a range and unfortunately the design (by no fault of Appliances Connection) had issues with it's function. Ledio in customer service went above and beyond to help me resolve the issue. So to say I'm grateful is an understatement!"
"Judy Rocks!!! Love the customer Service"
"I made a mistake in the washing machine model # that I ordered yesterday. I talked to Judy Frankum, my service rep. and she took care of the matter quickly and effectively. thank you."
"I ordered a Viking wall oven two weeks before Thanksgiving. It was sent by Appliance Connection and delivered to AM Trucking hub in Charleston, SC five days after ordering. AM Trucking did not call me to schedule - leaving me to call them and was promised delivery the Tuesday or Wednesday before Thanksgiving. Instead, without calling to discuss they set delivery after Thanksgiving when the office to receive is closed (7:30-10:30pm!). Appliance Connection was not helpful at all and the supervisor was rude and unhelpful in getting any assistance. Suggested I take a 4 hour round trip to pick it up myself. I would not order from them again!!!"
"What a wonderful experience online and on the phone. I ordered our appliance this morning and to my surprise they jumped through hoops to get it delivered to me as quickly as tomorrow.
In a world of choices there is only one place to go for all your appliance needs -- Appliance Connection.
Thank you so much LaToya"
"Jackie's service was exemplary throughout my appliance connection purchase. Her expertise, patience, and genuine care made the process effortless. I highly recommend appliance connection. Thanks Jackie for a seamless and enjoyable shopping experience!"
"Excellent service. Shakira was very professional & took care of my questions & inquiries to my satisfaction. "
"Great experience with Nino. Thanks so much"
"I spoke with Ivorie because I needed advice on how to handle a difficult situation. She was very understanding and patient. She told me what I needed to do to rectify the situation. I appreciated her knowledge and helpfulness."
"Judy F was very helpful and very kind to speak with. She helped me resolve my return and made it stress free! Great Customer Service! experience! I will be back!
Jeff M"
"First time using Appliances Connection and had a very pleasant experience from beginning to delivery. Judy F was friendly and advised on how the delivery scheduling worked. I ordered my appliances via phone and the gentleman was friendly as well. I would definitely use AC again. Only one thing, although delivery was good. A small dent was on my fridge. It's on the side where you can't see it so it's fine but something to be aware of during drop delivery. By the way, delivery men were very nice too. Again, overall, very good experience."
"Raisa at Appliances Connection is AMAZING!! She is the most professional and kind customer service person I’ve ever encountered. In general everyone I’ve dealt with at appliances connection was great but Raisa was exceptional.
I had an odd billing issue. She was fast, friendly and Uber-professional…even with a 3rd party we had to involve that wasn’t exactly pleasant. Raisa went above and beyond!
The service makes you want to come back. Unheard of for most companies that are primarily online. I haven’t received my products just yet but assuming they’re as described, I will definitely be a repeat customer."
"Great prices + great service from Jackie!"
"Jackie has continued to keep me informed about order issues addressing each and every concern I have. Thus far, I have zero complaints!"
"I bought a new high end fridge from AC and the purchase was fine, and the delivery to the warehouse was fine. The problem was in the delivery. The company that they contracted with for delivery help my product hostage for a month. It wasn't until I spoke with Ledio at AC that we figured out what the problem was. These guys at AM were not equipped to deliver and set this up. They kept saying they needed more guys to do it. The reality just just did not know how to do it. I was able to work with Ledio and found my own installers locally in California and they installed it perfectly. I am very happy with the new product, but it was a little bit of a hard road to get it in my home. Thanks to Ledio of AC for working with me to finally make this happen. "