"Quickly handled my request "
"I really appreciate Reeshemah for her time and patience with me. I had made the mistake on ordering the same item 4 time. She caught the mistake, gave me a call, and cancelled the ones I didn't need. She was very kind and patience with me. Thank you again Reeshemah"
"The process of selection and ordering online was easy to navigate. I liked the opportunity to compare products and found the information thorough. Delivery took a week longer than expected but the product was exactly as expected. Installation was easy and the unit works great.
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"Nina M. was very helpful and friendly. She got it done fast! Thank you!!"
"Experience with Appliance Connection was excellent. Unit arrived with minor damage during transit and Monika T. helped rectify the situation promptly and was extremely responsive. Will continue to use Appliance Connection for my future appliance purchases. "
"I tried other places and nobody was giving enough efforts to get me the Summit 24” microwave over the range in white, this company did it!"
"Appliances Connection has items in stock when most sellers hardly have any products. Their delivery/freight company is very well organized. Customer service wait times are short and they are extremely helpful!"
"First time using Appliance Connection. Very satisfied purchased a Napolean Rogue Grill and found the best price on Appliance Connection. In addition they threw in a free grill cover (but will admit it was a little confusing on the website on how to apply the promotion). Great selection of grills on the website.m at competitive prices. The item was delivered on time and was brought into my apt, so happy with that given how heavy the item is. All parts were present when building the grill. Will definitely use Appliance Connection again!"
"I brought coin operated washer and dryer from Appliance Connection for my small rental property. It is my very first time buying stuff from them. There was some complication with my current laundry service company so i had to cancel the order. Monika.T helped me through the process. After i have settled with my laundry service company, i called Monika to repurchase the same pair. She helped me again to place the order and managed the shipment. When the shipping company screwed up my delivery, Monika jumped in and sorted out the issue and confirmed the delivery date. Finally i have received the laundry pair this Monday! i will definitely buy more appliance from them in the future!"
"Thr overall experience was good. Scheduling the delivery was a little tricky but I am happy with the product. It arrived in good condition. Dont have it wired yet but dont anticipate any issues. Would recommend!"
"Excellent Customer Service after sale which is a rarity in these days. Thank you and best wishes."
"Wow! I have never seen such good service. I do not usually go the extra mile to leave reviews because I am just a busy c-suite exec. Besides, I know my expectations are high. The service I received with Appliance Connection has been so good that I cannot pass on the opportunity to leave a review. Here are some of the specific examples I want to share: 1. One of the vendor/service memebr, Elizabeth, misunderstood my question but went way out of her way to resolve the misunderstanding beyond my expectations. 2. I mistakenly thought I had purchased an item through Appliance Connections and bugged them for months trying to figure out where my item was. Though this was entirely my bad, they patiently and politely responded to my reaching out to them everytime I did, and were able to untangle and demonstrate to me that I had not purchased this item from them. The owner even contacted me and was so classy about it all. 3. Throughout COVID delays, I had to cancel and re-order an item, Bill followed with the suppliers for months to ensure I got reimbursed. Even though the supplier had been unresponsive, Bill was able to get my reimbrusement processed. Appliance connection keeps blowing me away with the quality fo their service, and as I result, I have chosen and will continue to go to their website when I need appliances and other houseold and larger remodel related products. KUDOS to the staff and management at Appliance Connections. Have you ever considered offering customer services staff development trainings or giving talks on the topic to other organizations? "
"Ordered the item in November and just received the final item in the order. One representative at customer care was particularly rude. His name is Douglas. He was extremely unprofessional.
Edit: Appliances Connection reached out to me and offered free warranties for the appliances we purchased to make up for the experience we had with the representative. They are very sincere and I think our experience is just one unprofessional rep. "
"Monika.T was so helpful and quick to help us get a refund when one chair broken in transit. We are very happy with our experience! The drop off went great too. Very impressed!"
"Nato.N and Appliances Connection have been an amazing company to work with. The website is super easy and I compared the prices for all of my appliances (washer, dryer, refrigerator, gas stove, dishwasher, and microwave) against all other appliances online and they were the cheapest or the same price. Every time I have called the support they have been super fast and friendly. Can't say enough about Appliances Connection and the support I received from Nato.N today."