"The white glove service was not available for my delivery area, but the wheels made this freezer an absolute breeze to move into position. The gentlemen that delivered it, unpacked it for me in my garage and took away the box (I love having one less thing to take care of!) and then I simply rolled it into my utility room. If I need to, it will be just as easy to move again. The handle was a little tricky to attach, but I was getting "help" from two curious dogs and a small child, so I`m sure it was my distraction that made it so. The measurements were exact and allowed me to accurately prepare my space ahead of time. Although the box was in immaculate condition and there were no signs the freezer was ever placed on its side, I still waited 24 hours prior to plugging in to allow the Freon to settle, just in case. When I did plug it in, it was ice cold within minutes, and bonus, I barely noticed any change at all on my power bill (new appliance, not replacing an older one). I was blown away by the pricing for such a good value with amazing service. Very professional, and helpful and patient with a customer who has a million questions, and delivered sooner than originally estimated by their website when no one else even had deep freezers in stock due to Covid-19. I`ll be upgrading other appliances in my house soon and I know exactly who I`m coming back to!"
"I purchased a refrigerator and expected it to take several weeks to be delivered. To my delight, it arrived at my house within a few days, and we were back in business! Great prices and awesome service! I decided to purchase a matching freezer from Appliance Connection! Thank you!
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" “ Good basic microwave. Does everything I need ”. Very fast delivery from appliances connection."
"After searching locally and all over the internet, I finally found a source for the washer and dryer pedestals that I needed. Despite material shortages due to Covid-19, I was able to purchase the items needed from Appliance Connection. They processed the order quickly and sent an email confirmation of the order instantly."
"Was looking at getting a new AC so looked at Appliance Connection. They had great pre-sales support. Website was easy to navigate, shipping is included :-) . Item arrived in great condition. I will be purchasing from again."
"I accidentally deleted the original email and had no idea of the order number. Also your website gave me an approximate delivery date which was not realistic due to the problems with the pandemic. Your customer service was gracious and understood my proble. She helped me and gave me the information I needed to tell the customer when to expect the item so I can install it. Thank you again for great customer service."
"Great service form a pleasant and efficient salesperson. Quick delivery and the best price. Highly recommended.
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"I bought a Liebherr refrigerator about 10 days ago. The whole process went very smoothly even with the COVID crisis. The web ordering was very clear and the couple of times I had to talk to a representative, they were very helpful. Especially Levan, who handled the COI for the trucking company, scheduled delivery date and advised correctly on parts needed for installation. She kept me informed with regular emails and the delivery was on time. The truck drivers (YF Logistics) were very good too...had their masks on and managed to get the appliance through the door and install it correctly. I will definitely be using them for my future appliance purchase."
"Do not use this company if you are disabled. They leave you hanging and offer little if any assistance. Below is only a few of the issues I'm having.
Placed a large order, 6 major appliances, including installation and haul away service. Was charged in full the day I placed order.
Only 5 out of 6 items arrived weeks after the expected delivery date. All items showed in stock on day of purchase.
Was charged for haul away, but not one item was hauled off and boxes and plastic left in driveway. Still weeks later the only answer I can get as to why the items haven't been hauled off is "we are checking with delivery company"
Paid for installation on all items yet only 2 of the 5 delivered are installed. The delivery company pulled my old dishwasher out just to say they can't install the new one. They left the old one pulled out in the middle of my kitchen and left new one in box in garage.
Left washer and dryer in laundry closet and did not install. Left boxes in driveway. The dryer pedestal is dented up.
Website is not up to date. I ordered items showing in stock. Over a month later, not only is the item still not here but they have no idea when/if it will be in stock again. When reaching out to customer service their reply "we dont control when the manufacturer stocks items".
Many other issues to numerous to detail here. Do not buy from this company the "discount" is not worth the horrible experience. "
"I have purchased a couple of items, at different times through Appliances Connection. I have not had any issues with anything purchased. All items arrive in perfect condition and the delivery company used to deliver are top-notch. The prices I find are usually better by enough of an amount, along with an extensive selection of high end products, that I search here before the larger big box. Customer service is also easy to work with. Highly recommend."
"“ I had a discrepancy in my order and Elena was wonderful and took time to really listen before responding to my questions. She deserves a bonus! ”
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"everything is moving fast and updating the customer"
"My customer service was great! Helpful staff and good delivery!"
"Purchased our new Frigidaire refrigerator through Appliances Connection for a significant discount. Received it as expected in perfect condition. The electronic tracking and personal help by phone was excellent when it came to specifics of the delivery. Happy with the company and the purchase."
"They had exactly what I needed and helped guide the buying process to make sure I did not miss any required accessories including a blower to complete my downdraft project. "