"We purchased a Frigidare double wall oven from Appliances Connection. The online transaction was smooth with no issues. Most communications were done by email. The product descriptions and reviews were thorough and there were no surprises after delivery and setup. The delivery was scheduled and product was delivered to my parlor in perfect condition. The crew were patient while I unpacked the box to insure no damage. I would definitely purchase from this company again."
"Paid for installation, bringing to my apt,bonus money for more stairs than normal, and removing old unit from apt. All this was paid for but upon delivery, found out that the delivery agent doesn't do any of that. Had to get another agent to install the unit and remove old one. I would have liked to have had it done by the ones selling the unit. I received my refund for all that. Thanks for that."
"This coffee table is so beautiful. Was so carefully packaged. Thank you soooo much. Will continue to do business with you. Thank you "
"Prompt answers on delivery, and other customer questions."
"Long time customer here - even recommended them to my friends & family who have placed dozens of orders with them. My last order has been a horrific experience though. They delivered me a dented/damaged fridge and customer service has been unable and unwilling to replace/fix it (even though the delivery people said it would be taken care of). We've spent dozens of hours on the phone with CS, who often don't pick up, but when they do are very rude (I have the calls recorded). We're a few weeks in with no resolution, going to give it another week and will just let my credit card company deal with this. Overall, not worth the $100 in savings to deal with these guys; I'll be taking my business elsewhere in the future and recommend others do as well.
^^^ I have updated my review to 3* for now since AC have reached out to me and are resolving the issue. Mistakes do happen and what sets the best companies apart from the worst are the ones that are able to resolve the mistakes/issues. I'll update the review once the issue is resolved."
"Easy to buy. Good experience. Waiting to see how it goes. Installation is in 2 weeks. Called customer service about installation. Representative was very helpful"
"My experience was extremely perfect in every way. Customer service and delivery service was excellent and I will definitely use your service and advise family and friends about my experience. "
"Great. fast service
will recommend to friends"
"Ordered a dresser and it came damaged. Anna immediately jumped on the problem when I called and started the process to make sure it was corrected. She was great to deal with and kept me updated the whole time on the new dresser. Her service was so great I upgraded to a bigger dresser and spent more. She took an unfortunate situation and made it right! I will purchase again in the future after the way this was handled! "
"Great prices and service. Will use again."
"I had a major problem with damage merchandise delivered today and Azalea came to the rescue. If it wasn't for her I would have sent the merchandise back and asked for a refund. Thanks for having her in customer service today."
"Ordering process was very easy and responses were quick."
"I've used Appliances Connection in the past for all of my major appliance purchases and continue to use them because their great prices and free delivery. They have continued to beat the prices of our local stores and other online appliance web sites. Ordering is a breeze. Thank you Appliance Connection for continuing to offer great services! "
"We had to replace our -dishwasher-. After comparison shopping with Consumer Reports, I chose a machine and then started comparison price shopping ~~~ Appliance Connection won that Day.
BUT: price isn't everything! Appliance Connection's on-line bill paying, delivery system, etc. are far-and-above their competitors. Shipping was a breeze, on time and free. Plus the drivers were super friendly.
Any follow up phone calls have been spot on and helpful.
I have found an excellent online store for household items!"
"Our ILVE stove was delivered at 7:00 last evening by 2 very courteous and professional gentlemen who couldn’t have been nicer given the circumstances...a long trip up a dark dirt road and a whopping 15 degrees. Really, they were great and even wished us a Happy Valentine’s Day.
This was our first order with Appliance Connection, with a complete kitchen remodel planned for this spring, we will be ordering the remainder of our appliances from them. Thank you for making the order process easy, excellent communication and again, a great delivery experience."