"After having difficulties with a shipping company handling multiple purchases from AppliancesConnection, Azalea from AppliancesConnection stepped up to the bat and kept on it until the problem was resolved."

"Ordering and shipping went smoothly, delivered into the kitchen despite the snowstorm in progress. Kathy in CS was great.
The dishwasher is so quiet -- good thing there's a red light at the bottom that tells you when it's running. Love the three racks. Easy to reconfigure the racks to accommodate large items, and the top rack is great for silverware & small items."

"Absolutely love this couch. Found it in the Ashely store and knew I wanted it. Searched online for a better price and found it here for an amazing price! Great sturdy couch. Sections clip together so no slipping. Comfortable, but seats don`t go out as far as some couches so taller people probably won`t find it comfortable. I`m 5`2 and wish the seats went out a little more. (Seats are as wide as the throw pillows) Will probably purchase the ottoman soon just to be able to put my feet up and sit more comfortably. All in all though a good buy”. Although I do have to note that shipping took longer than quoted since the shipping company had this for almost two weeks before delivering. Other than that it was a good experience from this store! Appliance connection customer service was awesome during the wait though helping to get ahold of the shipping company that was not answering my emails. Once delivered the drivers were super nice though. Can't hold them accountable for the whole company. But not sure if I'll order more from this store using the same delivery company."

"Buying appliance is pretty simple. Find the unit that fits the needs, then shop for the best price, availability and service. That brought me to AppliancesConnection. You were the best price I found online, delivered to my rental property. You also over delivered by getting the shipment there, well ahead of the initially quoted time. My tenant is now happy. Thank you. I'll use you again for my rental unit appliance needs!"

"Mahogany provides great service and help "

"Some confusion on order/delivery - online order went through with a delivery date about a month out, three weeks later received a call from appliancesconnection that the item was out of stock and the order had to be canceled, three days later the delivery company called to say they were dropping it off the next day... in any case the dishwasher arrived safely and as described, just had to cancel the other order I had put in with someone else.

Good follow-up on the rebate and helpful in processing."

"We are so happy to have another appliance from you guys after already buying many thnigs earlier. Good price, reliable delivery. What else one could wish for?"

"I don't even know where to start! I purchased a couple of refrigerators through our business account which went fairly smooth. My husband and I decided to purchase a stove/oven for our home we were remodeling after moving. We ordered the oven for $5,000 ish. We were remodeling a kitchen so we had multiple deliveries for cabinet boxes being delivered as well as a refrigerator from another source. Our garage was PACKED with boxes at one point. I emailed at one point asking when to expect our oven and was told a local shipping company would contact me. Finally, we were at the stage in our kitchen for the cabinets to be installed and we were surprised when one of the boxes we opened was our stove. We had no idea! It turns out, it was delivered and my teenage son had signed for it. When we opened it, we could see the smaller oven on the right side had a broken glass door and the metal was dented in the front right side. I decided as long as it worked that we could set it up and then just ask for a replacement door. We have a daughter with special needs and dietary restrictions so we needed to be able to cook. When we actually got it set in place, we discovered a lot more issues. The back side and left side also had multiple dents. The burners would not light up. If you tried lighting one burner, they all started clicking and sparking. Only the front right and rear right burner would occasionally light after 20+ tries and by then we were gassed out! The left standard size oven does not light up or heat or function whatsoever. Neither do any burners on the left or the center grill. The small oven on the right only hold a small bread loaf dish but works so we have had to use that for cooking. When I called we were about 40 days past delivery, per AppliancesConnection. There was argument over that but I explained we had no idea the oven was delivered. Eric, the most immature, haughty salesperson I have ever encountered stated "well we have your signature" and I asked him to provide it to me. The policy states that the customer must inspect the unit on arrival and sign for it. Clearly, that is not communicated with a shipping company, nor possible, because 1) a drill was needed to open the crate and no delivery person is going to stand around and wait for a full working order inspection and 2) No teenager should be responsible for this and an adult was supposed to sign! Eric eventually said well we can return it or we can have someone fix it and try to get the replacement parts to avoid a restock or return shipping fee. We chose the latter and next thing you know, we were told nobody could help us and it was too late to return but we could be offered a "great deal" on a new oven for 20% off! It was as if he forgot who we were and then more immature and catty conversations continued. You couldn't even argue with the guy. He lacked common sense and tact. He kept deflecting and honestly being a baby! It was crazy! I just wanted my money back or a replacement or a repair and I got none of that because they didn't follow their due diligence to have an adult sign for the unit, etc. Then Eric lied about what he originally promised! We were the nice ones to give them a shot at fixing it which didn't happen. I cannot believe I have to just walk away from 5k! And I won't! We plan to file a small claims suit. We have just been very busy finishing our remodel but we are finally done, albeit we do not have a functioning kitchen. This company does not deserve your business. I would never treat any of my clients this way. You are only as good as the way you remedy mistakes! Hope their lawyers are better than mine but they won't be. It is cut and dry!"

"I bought five appliances, four of which were LG appliances, from AppliancesConnection.com back before Christmas. The LG items I purchased were being promoted and rebates were offered. I received the order February 8 after I delayed shipment due to home building construction schedule. I went to NecoOnlinerebates.com to submit my rebate paperwork. Neco stated my appliances were ineligible. After chatting with Gary online, he suggested I call AppliancesConnection customer service direct. I called and spoke with Jason about helping me see why my rebates were not eligible. Jason determined that I was eligible. He processed my rebates manually and submitted them. I was stunned and appreciative.
I have purchased furniture with AppliancesConnection.com in the past. They are a national resource for the needs of the homeowner. It is uncommon, in my experience, to deal with a company that works so hard for its customers. Thank you Gary, Jason, and AppliancesConnection. I will be back."

"well it was ok to fellow buyers do not order at the holidays for most factories are closed for them unless they have them in stock at time of order other wise friendly help thu the entire process , price cant be beat. thank you appliances conn. jon & joanne Horton"

"Delivery was on time and delivery personals were hospitable, in future I will not have hesitations buying any products from Appliance Connections

Thanks
Sankar"

"We enjoy this item and the service of the company is great!"

"Had a little trouble successfully submitting my rebate on my own. Ms. Tiko B was extremely understanding and proactive in helping to resolve my issue!"

"Our Fisher Paykel washer, finally gave up after more than 23 years of great service, so of course we wanted to buy the same brand again. There were no dealers in our area that carry the brand any more, not even within 400 miles. I searched and found Appliance Connection on line, and trusted that buying an appliance would be a good experience, with some reservations, due to all the negative news about scams. And I was rewarded for my trust, with excellent service and a great delivery/set-up experience. During the process I had a question, and it was answered quickly and helpful. The price we paid was more than fair, and free shipping.
I felt like I was dealing with a local company. We love our new washing machine, and would not hesitate to buy again, and highly recommend this company."

"Great all around! Fast and simple process."