"My framed photo was damaged at arrival. I sent pictures and followed all instructions according to their website Incase your art arrived damaged (which mine did). It’s been 3 weeks and I’ve heard nothing nor received anything! This is ridiculous. "

"I ordered a wood mounted print for my dad for Christmas. When he opened it we found that the wire to mount it on the wall was on the wrong end of the picture - it would have hung upside down. So instead of a nice gift I gave my dad a project. Not what I had in mind."

"Buy from a proper framing shop. The frame is cheap and the backing is made of brown paper, and the picture was stapled in. Very disappointed and not cheap!!!??? Do not recommend!!!!"

"I wanted to order a framed print for a Christmas present. Art.com had the print I was after so I proceeded to order. It was November, but at checkout the print was showing a delivery date of December 21st. A little concerned that this was close to Christmas I had a chat with one of art.com's agents regarding the delivery date and they assured me that a delivery date of the 21st would be met.
Today, December 22nd, one day after the print was due, I receive an email stating that the print 'will be delivered a bit late'. I spoke to another art.com agent today who stated the item is not in stock and has been "re-ordered". Re-ordered? What happened to the original order, and if something did happen why not notify my then rather than leave it until after the due date. This just does not add up.
Checking the website again, the print is showing as in stock with a delivery date of Jan 9th. I asked the agent if this date was accurate (twice), but was given the following brush off
"I am extremely sorry, The holiday time we are not guaranteed the date you are receive the package. "

So despite being assured I would received my order on time (it's not unreasonable to expect given it was ordered 4 weeks prior to due date), and the art.com website still showing stock they cannot tell me when I should expect delivery.

It's clear now they had no stock in the first place and list items as available/for sale on their website regardless of whether they hold stock or not."

"Didn’t receive the expected price and was extremely disappointed to see plastic over the art instead of glass. I don’t recommend this company "

"Got double billed and received double. The quality was not great so I won't do this again."

"They delivered it right on time and the big box, that my picture was in, was packaged very well and the picture didn't have scratches on it at all!"

"I ordered a print and it came in and was beautiful. I've very pleased. "

"Painting was damaged when it arrived. Now waiting for replacement or refund"

"Have shopped and purchased with art.com more than 10 years... always good."

"Item just as described...Great Quality...Quick shipping"

"Great service and beautiful workmanship. Love their work..."

"We now have four pieces of art from Art.com - all great quality and beautiful to look at!!!"

"Got exactly what I asked for, beautifully done!"

"Really easy getting something to hang over my fireplace!"