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Product & services pricing
4.19/5
Chance of future purchase:
4.13/5
Shipping & packaging:
4.14/5
Customer service:
3.77/5
Return/Replacement policy:
3.92/5

Verified
5/5

2020-11-23

Good so far!

"Good pricing and easy to use checkout"


Verified
5/5

2020-11-23

The best

"Good service, fancy watches"


Verified
5/5

2020-11-23

I love ashford.

"I love ashford.I love ashford.I love ashford."


Verified
5/5

2020-11-23

BEST PRODUCTS FOR LOW PRICE

"I LOVE THAT YOU GUYS HAVE MOVADO WATCHES ON SALE MOST OF THE TIME? THIS IS THE ONLY PLACE I CAN GET A DECENT PRICE"


Verified
5/5

2020-11-23

G re a t

"Very great shopping, with great discount "


Verified
4/5

2020-11-23

overseas shipping

"some products are not available for overseas, which is frustrating"


Verified
5/5

2020-11-22

Timely purchase

"Easy to locate and buy.
Beautiful watch.
"


Verified
5/5

2020-11-22

Great prices and fast delivery

"Website doesn't function very well on android tablet"


Verified
5/5

2020-11-22

Great store

"Great products, Happy customer ☺️"


Verified
5/5

2020-11-22

Fast and satisfying!

"Very pleased with product and service!"


Verified
2/5

2020-11-22

Shipping method is not clear

"I selected several items eligible for international shipment but there is only Hong Kong pickup method at check out. I can see the delivery option if I add only one item, but that option disappears if I add another item which by itself has the shipment option. I plan to order $199+ items for free shipping but due to this issue, I have to pay the expensive shipping cost."


Rep reply posted 2020-11-23
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service”


Verified
1/5

2020-11-22

"My discount coupons didn't work "


Rep reply posted 2020-11-23
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase. Our Promotional Code is available at the CART on the left hand side prior to CHECKOUT.

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service”


Verified
5/5

2020-11-22

Awesome shopping!

"I am happy with my pre holiday gift purchases so far , truly authentic sunglasses, eyeglasses, and watches! "


Verified
3/5

2020-11-22

"The updation of the shopping cart is not so user friendly. "


Rep reply posted 2020-11-23
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service”


Verified
4/5

2020-11-21

Website lagging

"Website lagging could update your system "