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Verified
5/5

2004-05-24

"I order lots of memory chips and other items from Atacom. ALways a pleasure to do business with and they ship within hours of the order."

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Verified
1/5

2004-03-19

"First, shame on me for not doing enough homework on this company.

I ordered on thier web page $1300. worth of gear. This included a Lian Li aluminum case number pc-601. I waited till my order got here the next week, and suprise, no case. I called the company and talked to Jacky, he seems to be in charge of stuff there. He said, oh give it a few more days. It is coming from another state. Ok, another week later, still no case. I called again and this time talked to some woman, whom I had a hard time understanding with her accent. She hangs up on me. I call again and ask to talk to Jacky, he says, oh, we don't have that case any more, sorry. Thus we talk and I stupidly accept another case, this one arrives a few days later. Somehow, I mistakenly ordered a 32 bit processor and mobo instead of 64 bit, still not sure how this worked since I am possitive I clicked on the 64 bit version, but invoice says no. The hard drive came in bubble wrap and inside a ESD bag, no paperwork at all. All boxes had been previously opened. I am looking into legal matters.

Yes, extremely unhappy.
"

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Delivering products damage free
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Overall customer service
Customer service being easy to reach
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Verified
1/5

2004-02-20

"Very bad customer service....sent wrong intem and will not work with me to get me the right one...

WILL NEVER BUY FROM AGAIN AND DONT RECOMMEND ANYONE to USE THEIR SERVICE NO MATTER HOW GOOD OF A DEAL YOUR GETTING
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-12-15

"Bought: 256MB PC100 144 PIN SODIMM FOR NOTEBOOK (OEM) MENO_M100_02_50
Got: 256MB PC133 144 PIN SODIMM FOR NOTEBOOK (OEM) MENO_M100_02_50
Wouldn't exchange for correct item, THEIR ERROR. HOrrible Customer Service. Will NEVER do business again. F-------

BAD BAD HORRIBLE HORRIBLE!!!!!!
"

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Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
2/5

2003-10-12

"This was my first purchase from Atacom. I was kinda excited when I saw the cheap prices. I purchased an ECS AGP 64MB DDR card, and I received the package on time. For a device such as a video card, there was insufficient packaging. And that's not all, the anti-static bag holding the video card has a seal which was TORN! I was very disappointed. I did test it, and it worked. But I don't know how much I can trust this company anymore. I would purchase from here only if I was desperate."

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Verified
4/5

2003-09-17

"Very nice seller ... good products delivered fast.
awesome products for my customer system :)
"

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1/5

2003-08-05

"I drove to their store on 08/04/03 where I purchased an Asus A7V600.

I took the board home, got everything all hooked up...nothing worked... I took the board apart removing DDR modules. On the second bank, I noticed it required a little more effort than usual to remove the dimm (I've built countless numbers of PC's. TO my dimsay, a piece of the lead from my memory module had been torn off (Crucial Memory), and when I looked in the board, the lead was on there with some torn plastic.

On 08/05/03 I took the board back to Atacom, TOLD THEM what had happened...as in, it wasn't working, then as I took the module out, I got a nice little rip. I accepted that there was nothing I could do about the module, thats Asus's problem, but the board was still bad. The Asshats told me that because there was damage, they cvould not accept the board! I had to insist hey test the board, and when they did, they determined it didn't work. They tried ALL THE BANKS. All they did was give an RMA# for Asus. Worthless company, worthless people. These guys even have a live in dog at the business..you walk in and theres a frickin dalmation walking around!!! If anyone is angry enough, they could very easily report this to the local health and saftey inspectors.
"

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N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-09

"Most recent order for Asus A7N8X Deluxe, 1 gig Micron memory and AthlonXP 2500 was handled quickly and professionally. This was at least the 3rd purchase from ATA and they have all been 1st rate experiences. Fast service to Texas even using ground ship!"

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1/5

2003-07-07

"Horible will never do busness with again.. Would not ship to a different adress than my credit card and they will not ship to PO Boxes so the credit card adress was outa the question... took them 4 days just to tell me they cant ship it to the adress.."

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Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
N/A

5/5

2003-07-03

"Got some parts to make my computer run better, shipping was fast and the price was excellent."

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5/5

2003-07-01

"Great stuff, great price, and I really enjoyed looking through the site..thanks a ton Atacom!"

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5/5

2003-06-19

"EXCELLENT WEB SITE,PACKAGE ARRIVED AS SCHEDULED AND IN PERFECT CONDITION, AN ENJOYABLE EXPERIANCE!! WILL DEFINATELY SHOP THERE AGAIN!!"

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5/5

2003-06-19

"My calls to modify my order were handled with a quick caring representative."

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3/5

2003-06-11

"Purchased MSI 6758 875P NEO-FIS2R, INTEL P4 2.8GHZ/512K/800FSB, CORSAIR PC3200 1024MB DDR400 CAS2. Everything arrived on time and packaged properly. One of the labels on the CORSAIR memory was scratched/torn a little which made me wonder if it was new since package was not factory sealed. Made a RMA request for motherboard (turns out it was a bios problem) but received response 4 days later. I'm not impressed by the response time. Overall they have good prices but only order if you don't have intention of returning it because once it's yours, they don't really want it returned, period.

They need better and faster customer service and make sure that everything they sell is factory sealed.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
N/A
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
N/A
Being easy to reach
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-30

"Very good communication between seller and I. Would highly recommend. I've done business with a couple times and would again."

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