"Excellent product and good service"
"Item arrived on time as described "
"Paid 199 for a new xbox one with a game included."
"After being screwed over by Amazon, I was saved by ANTOnline with my purchase of an Xbox 1 X."
"I got a great item at a great price. Everything was as described, they shipped quickly, and had good communication. I am very happy with my experience, and I would definitely buy from them again."
"Ordered a processor through NewEgg marketplace. Antonline is the opposite of NewEgg in almost every way. They do provide updates on the processing of an order and you will only know when the item ships. They do not accept cancellation of orders even when sent from NewEgg. They are very rude by phone and will not respond to email inquiries until after the item is shipped, and then only with standard stock emails. If you choose to return an item you will be charged 15% restocking plus shipping costs both ways if the package is unopened. You cannot speak to anyone other than the person who answers the phone, and that person will pretty quickly become very rude. THIS IS NOT NEWEGG OR AMAZON YOU ARE DEALING WITH AND I DOUBT THERE IS ANY DEAL SO GOOD THAT ANYONE SHOULD CHOOSE TO BUY ANYTHING FROM THIS COMPANY."
"Even before anyone else had lowered prices from black friday, i found exactly what i wanted at ANTOnline, for (as it turned out later), an even better price than anyone else offered even on black friday.
Shipping time was good and when i got my item, it was packaged well for transport and it works perfectly.
I couldn't be happier with ANTOnline and will definitely be buying more things from them in the future and recommending them to my friends and family!
Like i said in the title: Price, shipping, quality... Awesome!"
"Ordered a monitor and tried to cancel within an hour. Received automated responses and no actual person when trying to contact. Used Newegg marketplace for this company. Do not use as you have no protection from Newegg with the ameatures. Processes are slow, and automated. Processes are inefficient and they pit the cost of the customer for their inefficiency "
"Great shopping experience. I always recommend AntOnline.com to everyone."
"I bought an Epson V370 Scanner from marketplace vendor Antonline via Walmart.com. The scanner was not in a retail box but was instead bulk packaged. Unfortunately, the AC adapter was missing. The USB cable was also missing but since I already have USB cables that was not a big deal. Obviously I can't operate the scanner without the power supply.
I sent Antonline an email explaining the problem and they replied with some form-letter instructions for acquiring an RMA. So I would essentially have to send the scanner back for a refund.
The problem is this: Based on the negative reviews I've read here (and elsewhere), I quite frankly don't trust them.
Many reviewers have had problems with returns. For example, returning a defective item and being charged an exorbitant restocking fee.
If I send the scanner back, then I have no leverage. They could claim that there are missing parts -- which there are of course! (their fault not mine) -- and refuse to give me a refund. Or they could refund my money but then charge me a restocking fee. What guarantee do I have that I'll get a full refund or that I will receive a replacement scanner at no additional cost?
Is my paranoia warranted? To find out, I emailed Antonline, mentioned the missing transformer, and politely asked some direct questions, like "Will I have to pay return shipping?", "Will I be charged a restocking fee?", etc. They never replied. So much for customer service.
Rather than take a chance, I instead purchased a replacement power supply. The good news is that the scanner actually works, though it ended up costing me more money in the long run. But at least I won't have to go through a potentially unsatisfactory return process.
FINAL THOUGHTS: In the future, I will NOT purchase office-type equipment like scanners and printers from marketplace sellers. It is better to purchase these kind of items from big box stores like Walmart, Best Buy, Staples, etc. The return process is easier, and office-type equipment is usually sent in retail packaging and is thus less likely to have missing parts."
"I've installed plenty of electrical devices. I had a lot of trouble with the screw terminals. With only one wire, they don't tighten all the way. I tried to return the item and their returns page has an extremely negative tone. You can tell right away they are going to be difficult. it says they can't look up your order number for you and pretty much says if you don't have that, you're SOL. Then it says the order number must be typed exactly so I copied and pasted directly from the Amazon email I received. It sent a message back saying the order number was invalid. I emailed them and their reply was, "I'm sorry, unfortunately the return to reseller window for this purchase has been exceeded. Please contact the manufacturer directly for warranty support if applicable." Personally, I will choose another avenue in the future."
"Great company to do business with, I order, they ship quickly. Most of our orders have shipped within a few hours of being placed (obviously that doesn't apply to orders placed late in the day or after hours)."
"After a week of waiting on a shipping confirmation for something that was in stock, and then making multiple calls, ANT Online contacted me and let me know I would not receive my initial order for 4 weeks. They told me that I should order a similar laptop at a slightly lower price, and they would cancel the initial order. The next day, I received confirmations that both of these had been shipped. Now, they won't accept the 2nd order back. Do NOT order anything from ANT Online - Period."
"I online-ordered and paid for a refurbished laptop computer - a Lenovo T440s i5 500GB SSD, Windows10 - through Walmart.
I was leery of such a purchase, but the model number, options and price were all clearly spec'd, and I proceeded.
Atlanta Network Technology is Walmart's refurbished laptop marketing partner - and although Walmart bills me, Walmart sent a sale confirmation email that says (paraphrased) "if you are not satisfied, don't call Walmart, contact marketing partner ANT".
Today, I received from ANT the wrong laptop - a much older and much less valuable Lenovo laptop computer ...explicitly NOT what I ordered, and explicitly NOT what was listed on the packing slip that accompanied the order. The laptop I ordered is about 2.5 years old; the laptop that I received was at least 8 years old!
I immediately went online to request an RMA# and prepaid return shipping label, to return it to ANT. I had to go online, because - curiously - ANT lists no telephone number on their invoice or packing slip; this is usually a red-flag as regards customer service. To add insult to injury, to request an RMA# from ANT, I had to agree to (again, paraphrased) to "possibly pay ANT a restocking fee as well as paying for the return shipment"!
So, let's step back and understand this: Walmart makes the sale, but washes it's hands of the financial terms and customer satisfaction. ANT is financially rewarded, regardless of what they ship the customer: they either get bonus $ for the replacement-sale of much less valuable piece of merchandise - OR - they get monetized via a restocking fee ! In other words, ANT is rewarded for making a 'shipping mistake' and the more egregious the shipping mistake, the more money they make!
These terms were not disclosed by Walmart before the online purchase! Buyer beware!
At least 3 lessons emerge: 1) I'm guessing, from my experience, that ANT is not an ultra high-integrity company. I advise you to avoid them. 2) Walmart should identify marketing partners with high business integrity and should remove partners with questionable business practices. This Reseller Ratings site suggests ANT is deficient. Walmart online will NEVER compete with Amazon by employing low-integrity delivery partners. 3) Some uniform consumer law should be applied to online purchases. As a consumer, if I can't return an incorrectly-shipped item without agreeing to pay ANT a restocking fee as well as eating the return-shipping fee ... the vendor has a financial incentive to ship the wrong product or a sub-standard product.
Oh yes: I'd called Walmart Customer Service. A supervisor just called back (9:00pm) to say they will "refund my purchase price" and "if you wish, don't bother to return the item to ANT ... we will handle this issue with them". "
"Bought a new laptop from antonline.com and am so happy! Came in perfect condition and arrived on time. I had one question about tracking my order and customer service was friendly, responsive and very helpful. Would definitely recommend to anyone looking for a trustworthy reseller for a precious new computer or gaming console."