"Purchased a brand new HP Envy Laptop from ANTOnline. I found the offer on New Egg and also on Amazon. They offered a very competitive price and left payment of Sales Tax up to the purchaser. Overall everything went well. The device was exactly what was listed and hadn't been in the warehouse very long.

I did struggle trying to confirm specific features, specifically if a RJ45 Ethernet port was included (it was not). I also used Paypal to pay for the device. The interface worked very well until the very end. I thought I had one more confirmation screen but in fact I had committed to the payment and the order was placed. This was just a minor issue.

Overall I am very satisfied with the product and especially the pricing ANTOnline offered. I would purchase from the again. "

"The item I ordered from ANTonline, an acacia salt box, was processed and shipped quickly. Compared to other websites, ANTonline had the best price for the box. It was well packaged and arrived in perfect condition. I would order from ANTonline again."

"I ordered a PSVR Aim controller and Farpoint bundle from Antonline through Walmart at an unusually good price (slightly over MSRP while everywhere else it was going for 2-3x MSRP). Given the reviews here, I was somewhat concerned, but I figured I had Walmart backstopping it, so I ordered it.

My experience with them was fantastic. They shipped incredibly quickly and everything was new and working. Very positive experience."

"I was a little skeptical but I did my research on this company before ordering a PS4. After seeing them on Amazon and other such sites, I went ahead with the purchase and never regretted it. Fast shipping and constant updates through email."

"On 06/18/17 I saw Item#: 9SIA24G4XD1291, the Acer H6502BD Projector for $533.32 on newegg.com, sold and shipped by antonline.com. It said "in stock" so I ordered it.

On the 21st, three days after the order (including two full business days) I received an email from Support Manager David Miller saying "this is a special order item" and that the manufacturer was backlogged and it would take four weeks to get it. At the end of the email I was encouraged to cancel the order. In response I politely declined, and said I could wait.

A few hours later I get a reply email from David saying "we hold open as long as possible" but that "market place sets strict delivery parameters on behalf of each customer" and that "They cancel on your behalf if orders become too oldbased" whatever those things even mean.

A day later on the 22nd Newegg sends me cancellation notice on my order, and ANTOnline sent me a separate email stating the item was actually "sold out" before they received my order from the Seller Marketplace, and that "this can happen because the marketplace can hold orders for up to two hours before sending to us." They added "[The Marketplace]... pays us in bulk for orders we accept after they are shipped and delivered." Which means they don't actually get their money for the order until *after* it is received by the customer.

There's a problem with this last email, however. In the first email, Support Manager David wrote "We sent them the order on the order day and they normally ship within a few days. This time they sent us an email saying there were backlogged with orders..."

So, the first email sent on June 21st, 2 full business days after the order date, clearly states ANTOnline received my order, and special ordered it straight from the manufacturer. Which means, correct me if I'm wrong, that they get this product directly off the assembly line as they're built and packaged. There's no stock to "sell out" of, since they're getting them straight from the manufacturer.

But here's the best part, and the part that really makes me unhappy. I went to go check the item again today, 06/22/17, same day my order was cancelled and that I was informed by ANTOnline staff the item was "sold out" on Newegg. I wanted to see if they (ANTOnline.com) actually updated the item as "out of stock".

The answer is no, the item (same item, same item number, same vendor) is still listed as "in stock", except now it's over $150 more expensive than before.

So, long story short I went to buy an item from ANTOnline on Newegg. ANTOnline staff person told me there was a backlog of this same item (high demand) took the item out of my hands, and told me I couldn't buy it because they didn't have anymore, and didn't even offer any kind of apology or offer an alternative in the last email. Then updated same items page with a higher price tag on a few hours later ON THE SAME DAY.

My canceled Order: https://puu.sh/wrWwf/0de2d5d3fc.png
Updated price tag hours after the cancellation: https://puu.sh/wrVUd/097d0f8ee0.png

I sure feel cheated."

"After receiving several messages and responses to do a review of this company. I ordered my item from Walmart.com, but I understand that this company works with several different websites to try and sell their products. As you may not know is that you can not return an item that you buy from Walmart.com to Wal-Mart. But I will write another review on them.

I attempted to contact the company who's hours are M-F 9 to 6pm EST or you can go online and file a return which they will have to email you to allow you to attempt a return. When I called and asked them about returning the item I bought which was a SD Card and looked at returning the item. My intent was to go through the return or refund to see what it is like for the normal buyer. Although they sent me a defective product. So when I call customer service they informed me that I have to return the product before they send me a new one or attempt to repair this one. So the customer service rep. told me that they would send me an email. When I asked why they could send me another and I will send this one back, they told me that they will only replace or return the product once they receive the item. They don't want to hold any responsibility with the products they sell and refer to the manufacture to return or get your money back. The manufacture is more likely to replace the product once you send them the information. ANTOnline return policy states that you have to have the original packing slips, accessories, manuals and packaging intact The reason for this is that most people will not keep the packing slips for 30 days and they will not be able to return the item and when you do send it back they will send an email stating that what you didn't have. On top of that they will charge you to send the item back if you still want the defective product and they will not fix the issue. This company is one of the worst customer service and return policies that I have dealt with in a while. So I will hold this company responsible for their poor services and will add my review online to help future potential customers of theirs from getting scammed. So for now I would apply my review as a " 0 ", since they do not intent to apply any refunds or replacement of defective products."

"I payed for a new computer, but they sent me a used computer with files in it from the previous user/owner. If you read their fine print, you will see that they are not responsible for a number of things that should be any sellers responsibility. I will never buy from ANTonline again. This transaction was a total waist of time and money that I cannot afford while building a new store for my own business. "

"orders took to long to get here"

"When I have the chance, I always choose Antonline to purchase everything I need. I recently made two big orders, and everything was perfect. Keep working hard!"

"Bought a new 4k cp monitor for $1400, but arrived broken. Tried to return item, but they somehow missed my e-mails which I sent before the 30 day return limit. No it is my fault somehow and I'm out $1400. Do not do business with these people. Once they have your money that is it."

"I've purchased from ANTOnline a few times in the past and never been disappointed. Recently they had Switch Pro Controllers when no one else did, and I was able to get 4 from them and received them on the 3rd day after I placed the order. They really came through for me.

Thanks ANT Online!"

"I recently bought the Sony Uncharted 4: A Thief's End PlayStation 4 Bundle. The price was the best I found anywhere. They make it easier to order. I prefer PayPal and they have it. The order was processed and they shipped very quickly. They do a great job!"

"I was ordering via NewEgg.com using the newegg mobile app, and clicked the wrong item on accident.

I Immediately I contacted both Newegg and Antonline support in an attempt to cancel the order.

Newegg Customer Support also contacted Antonline customer support.

Nothing for two days, and then my credit card was charged, and it "shipped". Only then did customer support at Antonline advise me of the restock fee and the shipping cost.

15% restock plus return shipping. What a racket. I did not even open the original shipping box.

I will *NEVER* order from this and will be asking NewEgg to drop them as a marketplace seller, but I doubt this will do anything.

I will be adding a tag line to all of my online presence to avoid this seller.

TWO THUMBS DOWN.
"

"I was satisfied with my purchase but with reservations.

I didn't receive a free game with my purchase.

So i decided to email ANTONLINE and simply ask.

In less than 12 hours i received a reply (could have been worded better because it didn't contain any regards or any text) with the code for the game.

Amazing surprise and made me very very happy. Will definitely deal with ANTONLINE again when i get the chance."

"Purchased a HDMI to DVI adapter that was hard to find locally. Price was better and shippment arrived sooner than expected"