"The website was easy to use, the online visualiser was very helpful and the delivery to Australia was quick. Thank you."
"The rug was exactly as described and photographed it was also rolled and not folded, meaning the rug arrived looking in great condition.
The rug was sent via the US but arrived within a week. Great rug, quick delivery. A great experience with AUrugs, thank you!"
"Easy selection as beautiful colours in the rug was exactly what I was looking for "
"Straight after ordering I read some negative reviews about the product and prior to shipping, we decided to cancel the order. I sent an email to AURugs Customer Support to cancel and got a positive response within 6 hours that the order was cancelled. I received a full refund of the amount paid into my bank account within 2 business days."
"The website was easy to use with lots of options and a large selection of shapes and sizes. Easy peasy!!"
"Great fast shipping and the rug looks exactly like the picture."
"I found my dream black and white floor rug on the website
It showed the different sizes and I was able to click on it and buy it- with free delivery
Confirmation emails were sent immediately and follow up emails and tracking information
I look forward to receiving it next week-the first week in September, in preparation for the delivery of our new black long L shaped leather lounge "
"So prompt, couldn’t believe the rug arrive within days. The website is so easy to use too. "
"Great Value and quick delivery"
"The service and delivery time was excellent however my only gripe is that the rug in the picture looked bright orange which I really liked. The description said salmon but it is really a deep mustard colour. Not what I really hoped for."
"AUrugs were great to deal with. Highly recommend them. "
"I am happy with the product. I found the notifications re delivery confusing especially when it came up with a city in USA and two different delivery companies - FedEx and DHL Express. The goods were delivered as per notification."
"The rug was actually nicer in real life than pictured and arrived in only a few days. We just love it. "
"Good communication via chat box. All questions answered promptly by one of your customer service operators, Yang. Good email communication regarding delivery."
"Rug arrived and is beautiful Thank you"