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Product & services pricing
0.00/5
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0.00/5
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
1/5

2004-08-20

"Don't listen to champdm (1) - This must be Brian aliased. I've never had more trouble with an online vendor EVER. DO NOT WASTE YOUR TIME. READ ALL THE OTHER POSTS. THIS GUY IS A COOK!"

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Is easy to do business with
Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
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Verified
1/5

2004-08-14

"Sorry I didn't see this site before I ordered a Cobra 5 wood about 4 weeks ago. He said he would get it in 4 days and all emails were responded to by saying it will be here "next week". Very abrupt. No explanation. I just cancelled the order. Fortunately I put it on AMEX so if I see any charges they will be disputed. I do a lot of business on the Web and thought I smelled a fish. This website confirmed it. Thanks."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
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Web site being easy to use
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Verified
1/5

2004-06-30

"Six weeks to get a pair of shoes!!! I finally received my order six weeks after the fact. He quickly took my money and did not send me the tracking number. I emailed him requesting it and heard nothing. I tried two weeks later and finally he just told me that it was being shipped on Friday. Don't use this seller, spend the extra money and go order it from somewhere else because it just isn't worth the hassle from this guy. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-06-05

"The reviews I have just read to precede mine all echo the infuriating service I too have (and continue) to experience.

The lies, the "F" words, the delays, and every negative thought you could possibly imagine would accurately describe this money grabbing idiot. He should be barred from trading.

Such is my distress, that I am poised to take legal action.

In the meantime, can I suggest that everyone who has suffered at the hands of BHM Golf file a formal complaint with the Federal Trade Commission (FTC). An online complaint form can be found at https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

If your experience with BHM Golf is anything like mine, then I expect you will feel that this company should be investigated and prevented from trading.

Further, you may wish to also contact the manufacturers of the goods you have ordered to similarly express your discontent. Others who may take a dim view of BHM Golf may include:

- PGA of America
- PayPal

If anyone has any other ideas on how to protect unsuspecting potential victims, do let everyone know.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-05-03

"Shipping was delayed and I wasnt ever updated by seller and I was never updated and then treated very rudley when I called and asked for updates on the product. Very Bad experience, Would never use this store again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-04-30

"I certainly wish I had read these ratings before I ordered from him. I placed an order March 22, 2004, and was told he would ship my item in the next week from his store. After not having the item in 2 weeks, I emailed him and was told it's on back order and would have to be shipped from the factory, and would be shipped April 12. Well, never received. I write him back, then I am told April 19. Turns out the factory shipped them directly to him (don't know who's fault this is). I called him, told him they were shipped directly to him, and he told me he would ship them right out. 2 days later, he shipped them. When I emailed him for a tracking number, he didn't respond. I emailed him 2 more times for the tracking number, finally got a response that he shipped them but he could not get me a tracking number because his computer could not do two things at once. I emailed him once again that I would contact paypal if I didn't receive my clubs; he then called me, started off by yelling at me, swearing at me, non-stop usage of the "F" word. Accused me of harassing him, sending him 50 emails, etc.... He lied to me and said I told him to send my clubs to an address that didn't exist; lied and told me my clubs were delivered and signed for when they weren't; this guy is a total liar. I finally received the clubs,and of course they were the wrong shaft. I contacted MacGregor, they know all about him, and offered to re-shaft my clubs for me. The customer service rep. at MacGregor was VERY helpful and willing to do what it took to make me happy. He said what I told him about Brian did not surprise him at all."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability