"Very easy shopping experience."
"they didn’t have the product listed on their site"
"No estimate date of shipping/arrival. The web page don’t properly display on a phone (can’t select quantities at the time to add to the cart). Slow web response anytime you enter new information."
"This is my third time trying to buy some parts from BMW Northwest. The first two failed for the payment with a message saying the billing information didn't match, which is not true. I tried two different credit cards and both got rejected for the same reason. I think there's a problem with your payment validation process.
Hopefully, this time it goes through. "
"Easy website to navigate. Easy to check out and pay. Slow but could be temporary doe to high traffic at a time. Happens."
"Unbeatable price. Dealer locally said part would cost 40% more than what BMW Northwest had it listed. Wrong! Thank you BMW Northwest!"
"Thank you for having a listing of the body parts for the 89 750il, instructions are
easy and the process of ordering is straight forward. I think it is helpful that
the order compatibility will be verified with the vehicle's VIN. Thank you for
having this service. "
"Replies to my questions was almost immediate via email. Everything was addressed.
Outstanding service. I will make this my number one OEM supplier even though I live on the east cost."
"Best price I found, crazy low shipping cost, and from a dealer!
Shopped around and finally decided to pull the trigger on an expensive part (>$2000). After ordering, I received an email that the part isn’t in stock and my order was cancelled and my charges were reversed.
No issues with that. It just would’ve been nice to know, while comparison shopping, that the part they offered at a great price was a part they didn’t have. "
"Well done. In stock and original replacement. "
"BMW NW great on phone. Ordered a part online. Then it turned out not to be available. One of my most frustrating experiences is ordering a part that’s not actually there."
"They helped me find exactly the right parts for the project I was working on, had fair prices and shipped quickly. Couldn't ask for more from a parts source. "
"My order was missing parts. They did not reply to multiple emails, and had to buy else where.
Also item was not in stock, no indication to this on their website, abd had to wait over a week for them to ship."
"Progressing through the cart to payment is not very smooth. It required checking and unchecking the site rules and the shipping address fields multiple times to permit the purchase button to appear. Using chrome on Android phone."
"Within 1 hour of ordering, I had a communication that my order was received and then a separate email notifying me that it had shipped. It does not get better than that!"