"Always easy to get the parts I need at a reasonable price."
"So pleased with the fitment checks on the site. Found my part, got green “This fits your BMW” light, ordered, entered VIN (Wow, that’s care!), paid, got confirmation. Until the next day, “Order cancelled. Part does not fit your BMW.” Called Customer Service, left message with VIN and polite “Please help. Thank you.” Crickets. Not the end of the world, no. Just a PITA for the “customer”, who just spent her money elsewhere. "
"fast shipper, just what i needed, i will buy from them again;"
"It's been great, particularly for parts that are no longer in stock in the USA. My parts were shipped from Germany and all worked out well."
"Order was canceled without any notification. Had to contact dealership to find out information. Inventory system is definitely lacking."
"I needed a part for my BMW Z4 and the local dealer wanted nearly $1000. for it. BMW Northwest cost was almost half and got the part in a week. A great deal."
"Found my part very easily. Good price."
"I was very impressed with the follow up from my emails from my representative Cole. He was very forthright and accommodating, answering my questions and concerns promptly about my purchase of the 2011 128I convertible.
I had some concerns about a discoloration on the driver's seat of the car and when I drove it back to Charlotte, Cole and the interior detailing team took excellent care of me in a very prompt, courteous efficient manner. I found everyone at Hendrick BMW Northlake to be extremely friendly and willing to serve excellent customer service. The customer service experience was unlike any other car purchase i have experienced... no pressure or deluge of phone calls.
Hendrick BMW Northlake exceeded in all aspects of my purchase! i am spreading my very positive story to everyone I know! "
"Easily found the part I needed, and the shipping was really fast!"
"Fast service will be ordering something else soon"
"It was great all I did was place the order and they have sent me Info every step of the way after I placed my order great service
Thank You,
Tex Holder."
"totally satisfied with the order I got and plan on getting more stuff from them. "
"Should have shipped the p arts a lot faster. "
"Ordered and paid for an item and then was told it was out of stock. I should have been told it was out of stock so I could have purchased some where else. POOR management of stock."
"Price was fair, the part came as promised and worked perfectly. Thank you."