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Verified
1/5

2003-11-29

"OMG I must say this is one of the worst experiences I have had in a long time. After working my way through the myriad of crap they added on I was finally able to place the order. I received my email that the order was placed and all was fine. 3 days later I receive a Phone call when I was in class. Seems the processor was not in stock (Funny huh!?). They tried to sell me an upgrade right then and there. I almost went for that until the idiot on the other side said "Also the MB you purchased was an OEM, and I have one here that is much better then the one you purchased" And launched into a sales pitch about it. 15 minutes later, afte I had ripped both him and his manager a new one I canceled my order. it took another 3 days for them to cancel the order and release the payment on my CC. I will NEVER purchase from them again. "

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Delivering products damage free
N/A
Delivering products on-time
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
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Being knowledgeable
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Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
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Speed of web site
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Verified
1/5

2003-11-29

"I ordered a retail motherboard combo from their website. However, minutes later I recevied call from BZBoys asking more money for retail motherboard. Their website uses false advertisements and deceptive means to get you order something then they use their extremely dumb sales rep to read some scripts to confuse you into paying more for what you already oredered. Not recomended at alll."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A

icc
Verified
5/5

2003-11-28

"The company's final price was as advertised, without any hidden S&H charges. They called me back later in the day after I had placed the order on line to confirm the extras I has ordered. I am very pleased with this company and will purchase again from them."

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Value the company offers
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Likelihood of customers making future purchases
Likelihood of customer recommendations
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Verified
5/5

2003-11-28

"I thought the price was reasonable, and I like the idea of being able to keep up with where my order is with the tracking number that they sent me."

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Verified
5/5

2003-11-28

"Nice motherboard, first time customer, will more than likely return"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-27

"Very fast for online ordering. Specials offered through PriceWatch are very competitive."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-27

"ordering was easy, prices were good, received order before other orders placed the day before with different vendors."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2003-11-27

"I entered a code they offered for free shipping promotion on their website and on my final invoice. Without my consent, they upgraded my shipping, voided the coupon, and charged my card $12 more than what I had authorized. After numerous conversations with several of the staff, they offered me a discount they would apply after I placed my next order. They listed a good price on pricewatch for a processor and so I purchased it and asked for my discount. They charged $9 more than what they listed on pricewatch, and said the markup was because the price they listed was at cost and they needed to make a profit. They were hesitant throughout several conversations to refund me the difference, not to speak of the discount they had earlier promised, which I eventually gave up on. Beware of their practice of tagging on a few extra dollars hoping to sneak away. By sending customers through their endless customer service "loop", the effort just isn't worth the hassle. It's why the horrid return/replacement score. They hate giving refunds."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-26

"Order arrived faster than expected.Websight was well organized and was easy to use.11-17-03 Order had a bad processor so returned for RMA. Chose there option 3 witch states Product to be exchanged at no cost.They charged my credit card 10.00 for shipping.
I WILL NEVER DO BUISNESS WITH THIS WORTHLESS COMPANY AGAIN..Can't understand a word they say and when I called about the 10.00 charge they had the gaul to laugh about it.
"

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Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Product Returns/Refunds/Exchanges

Verified
1/5

2003-11-26

"I have a Digital Printing Company:

Disreputable Company: I purchased a Mother Board and Processors initially. When I discovered the MB was defective I requested a replacement and RMA. I called and asked if I could purchase a replacement in advance to avoid not having a computer(they would not send one until the defective board was returned and tested). They agreed to send one but charged me unwanted shipping fees and will not refund me the full amount(by close to $100.00). I'm forced to dispute the charges through the credit card company.

Very difficult to communicate due to poor english skills and apparent poor comunication among company departments.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
N/A
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-25

"BZBoyz has a great online store, with excellent prices on motherboard/cpu combos. All the items are always packed good, in working condition. Sometimes they switch parts for slightly different ones if they are out of stock. For example when I ordered a KD7-A, I got a KD7-S or something like that. I don't mind it because the parts are nearly duplicate. When I orered the 2 Year Warranty, all I got was a receipt of payment and 2 very small item stickers that I was told to keep. I would recommend that they create an actual warrenty certificate with item numbers included on it. Overall I would would give this company a 8 out of 10."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2003-11-24

"Once we received the products they were great. It took a lot of phone calls to get this order out. Many of the people do not speak very good English and did not understand me."

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Pricing of products and services
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Overall product shipping and delivery process

Verified
5/5

2003-11-24

"Very easy site to navigate, competitive prices, good communication and email updates."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-23

"It was a great experience, so far, I have yet to recieve the items, however with tracking I know that they will be here shortly."

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Overall product shipping and delivery process

Verified
5/5

2003-11-22

"Purchasing was very easy from bzboyz. I have followed my order, which should be here this coming Monday, and they have kept me informed every step of the way. I have known when they received the order, when they shipped it, and the expected day of delivery. They have laid out carefully what the warrantees are so that i know what actions i must take and how quick in order to make sure that any out of box failures are taken care of."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process