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5/5

2003-04-25

"i was very pleased with the ease and use of their website."

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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
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Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
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5/5

2003-04-25

"My experience with your web site was great. I found your prices to be very good. As good as anyone eles. I would recommend you to all my friends."

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1/5

2003-04-24

"avoid this place at all costs unless you want a BIG hassle, its well worth a few dollars extra to go somewhere else. after being told there was a small delay in my order I was asked to call, not toll free either. this was basically an upsale call, I was told my cpu was out of stock and the salesperson tried desparately to get an extra $45 dollars out of me. after faxing off my verification and waiver I received an email stating my order was cancelled, a pre-written generic message, I was disgusted. I got on www.googlegear.com, paid $7 more and got free 2 day shipping without all the run around. this place is a JOKE!!!!"

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Overall product shipping and delivery process
N/A
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
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4/5

2003-04-24

"so far so good. This is the first time I have ordered from this vendor"

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Is easy to do business with
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Overall product shipping and delivery process
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Ease of checking delivery status
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Delivering products damage free
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Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Overall technical support
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-24

"EVERYTHING WENT SMOOTHLY... THE QUESTION AT THE END OF THE ORDER ARE NICE BUT CAN BE CONFUSIONING IF THE CONSUMER DONT KNOW ALL OF THE DETAIL ON WHAT THEY ARE BUYING..."

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-24

"first time buyer - motherboard combo, found prices and sit navigation to good."

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4/5

2003-04-24

"Good price...easy to use site. Lots of useful options when purchasing motherboard/cpu combo."

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Delivering products on-time
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Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

2/5

2003-04-24

"Good Place to find inexpensive products. Cannot comment further untile I recieve the shipment."

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N/A
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
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Variety of brands and products offered
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-24

"damn good company, keep it, keep the prices low like you've been doing ********************************************************************************************************************************************************************************************************"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2003-04-24

"There are pages of negative feedback for this company, for good reason. RUN! It WILL happen to you too. Take the feedback seriously. It may be worth paying a few more bucks to someone else if you expect ANY sort of service after the sale.

ECS K7S5A/Athlon XP1600 512Mb DDR Ram Purchased as a package (for a deceivingly great price). My initial order was received very quickly without a hitch (this is where the "good" ends). However, the mystery pricing system doen't present you with a total if you made any changes. So make sure you do the math as you go along, and carefully read all of the fine print or their pre-selected options will present you with a bit of a surprise when you get your charge bill.

From the time I received the package I had trouble with the MB. If you go to them for support, you start reading their epic RMA rules and regulations (read them before you buy), mostly to advise you that they're going to keep at least some of your money if you try to return it. Testing fees if their "experts (HA!)" find that the unit works, refunds at " current market" value, threats if you try to chargeback.

My problem was a CMOS clock that wouldn't hold a time or date, no matter how many times I changed the battery, and the "new" battery was bad to begin with. I contacted tech support. I had an email exchange with them from 1/18/03-3/3/03 to try and resove the problem. Found that if I wanted them to look at it, I had to send it to them and expect a significant delay in getting it back (up to 6 weeks). I told them that wasn't acceptable. They suggested that I purchase a replacement board and send the defective board back, under the new order number, and they would refund my money (less shipping charges). I'm now finding out, this was a sham to get and keep another of my $90. The new MB arrived, DOA. I received after 2 requests, a return authorization for the second board (I'm still using the one with the defective clock). I shipped 3/26 via UPS ground, was received by BZBoyz/Micro X on 3/31 according to UPS (today is 4/24/03). Since the original ship date, I have sent 2 emails to check the status of my return, with NO response. I urge you, don't let the low prices suck you in. If you don't have any problems, then you got a bargin, but heaven help you if you need service after the sale. Honestly I don't expect to see my money, or any product from them. The truth is, I'll have to take it up with the state of CA. I don't know how they've stayed in business for so long. I guess as long as there are suckers out there for a low price who are willing to place that first order, and the law doesn't get them they'll continue to survive.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-24

"It was easy. I like the CVV. The prices are nice, but a lot of work just to make simple purchase."

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N/A
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
N/A
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-23

"I've made a few purchases from Bzboyz and have received good service every time. Their prices are very competetive."

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5/5

2003-04-23

"Good experience ordering from BZBoys in the past. Had ordered MB and CPU. BOth arrived in excellent condition an on the date specified. Now ordering a new CPU to upgrade PC. Best price I could find (via Pricewatch). Took a minute to figure out the options dropdowns on the actual order page to get PW quoted price - not a real issue - like I said - it just took me minute or two. Glad to be able to do return business with BZBoys. "

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5/5

2003-04-23

"It was very easy to order and I was extremely pleased with the computer case I got. It even came with a neon light. I plan on ordering more of these cases in the future."

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1/5

2003-04-23

"Said parts were in stock and were not. Order was then cancelled when I told them to wait for the part."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use