"Ordered 1 EXFC54 Fantasy cloth on 2/9/09. Order number 191242. Item back ordered. To be shipped on 2/27/09. Was not shipped. I email company. Told them if the cloth was not available I would order one that is in stock. No response. Waited. Emailed company a 2nd time. Short response--"Cloth will be shipped on 3/6/09" (20 days) Did not notify me of the shpping date and did not supply a tracking number. (Fed Express) Company very slow to respond. At times do not respond at all. Poor customer service. I will not purchase from this company again. Do not buy products from this company or you will have regrets. Many negative reviews."

"Watch out for this scam of a company. They leave "In Stock" on the website so you order it and then when you call to check because it hasn't arrive three weeks later they say two weeks. Then you call back again and they say two weeks. They tell you 25 were mis-tagged or mis counted and they apologize. Then they say depending on the import delays it may be longer. They won't refund your shipping and if they decide to refund your shipping they say they have to cancel you order completely and you have to order again. Putting you even farther back on the list. If you get customer service on the phone watch out they're very touchy. You can't get irritated or they hang up on you. No price or deal is worth this. DO NOT USE THIS COMPANY."

"Ordered Aug 2008, today is December 9, 2008 still have not received my product but my credit card was charged for it when I placed the order, Every time I call them they say it will be in the 15th of the following month, hey a lot of 15th pass by and no product, I saw them in the javits center show this past oct, they had the product in display at a special price, I made believe I was a new customer and ask to purchase the item and when will I receive it, they said in a week then I told them who I was, they made a call to their office and responded to me that it was still back ordered, how can you show your product in a big show like the Javits Center and sell it with an arrival time of a week but you know that you don't have the product in stock for months? Should I wait another 5 more months for my product to arrive?
Hey they sent me a gift certificate for $20 for compensation but I can only use it on regular priced merchandise and I need to spend another $100.00, what do you think, is this a certificate to make me feel good or to make me spend another $100 in a product that will never arrive?
"

"I have been dealing with this company for over 10 years and just love them!
I have had very little issues. (one time my background did take longer then expected.) but they called me to advise of the longer production time.
I love there catalog and will continue to buy from them."

"THIS IS THE WORST COMPANY I'VE EVER SHOPPED WITH! I could go on and on. Every order has arrived EXTREMELY late and damaged. They replace with other damaged items.

Ordered a set for my studio, and it arrived (late) with the biggest piece missing. And, all pieces are painted differently...the came from different lots.

Their customer service is AWEFUL! Run from this company...don't walk...RUN!

If you order from them, just remember you have been warned! THEY SUCK!"

"Placeed my order on Feb 27,08 took till May 20 2008 to get most of my order and that took many emails and phone calls. At the end had to phone Visa and file a complaint. They are the worst company I have ever dealt with. Stay far far away from this company. Still didn't recieve my full order. Packaging of product very poor damage to one of my products rollers all dented. Terrible service!!!!"

"I purchased from Backdrop outlet a custom Computer painted canvas. They told me 3 weeks till I would get it. When it just showed up at my door I was shocked. I got it early and it looks great. I am very happy with the canvas and plan to order other items with them as my business increases.
I think the prices are great for Custom orders."

"HORRIBLE EXPERIENCE WITH THIS COMPANY. This place is a joke. I do not know how this company stays in business except that they feed on unsuspecting consumers. We have been in the photography business for over 35 years and dealt with several different background companies. The background we received looked >>>NOTHING"

"It took them 62 days to complete my order of 5 items (including two free muslin bags), which was shipped in 4 separate shipments. They never gave me any shipping information or order status updates, unless I emailed them specifically asking for it. A couple of times they told me they shipped my remaining order, only to find out that it was yet another partial shipment. I was polite and patient with them through this whole process, and gave them a good rating on ebay, which I gave on good faith that the problems with my order were an isolated case. I now wish I could take back the good rating I gave them, because when I returned to ebay to give them more business, I found that they blocked me from bidding on their items. Imaging that...they made all the mistakes, then penalized me for them. I just don't get it. I guess they got annoyed with my several emails following up on my order, asking for information that a good merchant would have provided without follow-up. So I did some searching on the internet, and found out that their prices aren't even that great, and that I could do better at several of their competitors' sites, so I say good bye and good riddens to Backdrop Outlet!"

"If anyone is tempted by the "great" prices on backdrops from Backdrop Outlet, they seem to be running a scam...

Ordered two of the MC1076 muslins last week, first thing I noticed (and should have gone with my original suspicion) on the product item page there was no color description, and image showed a grayscale color, exactly what I wanted.

Called the order in and asked sales specifically if this backdrop was indeed grayscale and he said it was, and I ordered two. When I received the items and opened the box, they were anything but grayscale, shades of brown, purple, and other colors...not what I wanted, and not even close to what was stated.

I called "customer service" and told them the item was not as stated by the salesman and wanted to return them and have the cost of the item and S/H refunded back to my CC and get a UPS label emailed to me..."no problem, we will email it to you."

Got the RMA email, no UPS label, and refund is only good for exchange, or, in store credit.

Called "customer service" again and was told basically. "so sorry. too bad, and f**k you," the worst part about this experience, I didn't even get a kiss afterward.

So, hopefully people will take this $318 lesson to heart and don't be tempted by a these scammers.

Caveat Emptor... "