"Great website, user friendly design elements, wonderful tech support, as promised in time receipt equals a stunning banner presentation! Thanks to each department!"
"Received a standup banner replacement for a previous standup banner. The replacement retractable banner we recently ordered has a warning message, "STOP. DO NOT PULL OUT FURTHER." x2 printed across the bottom of the banner that remains visible when the banner is fully extended. This message was not part of our approved artwork.
Because our original order's deadline was missed due to poor response time and because we received a defective banner, to resolve the issue, we would propose sending us a corrected banner, ideally with no warning message. The response we received from the Banners leadership was to send us new rods. Their associates, who in spite of reason, seemed to want to explain to me that the issue is with a rod we have been using for the last year +.
Without the ability for additional recourse, Banners sent us a replacement rod.... the same size.... so a week later, after our deadline, we have the same issue, no replacement, more frustration."
"WARNING: Make sure you read all of the fine print before approving. If you want to change or cancel anything after hitting the approval button you will not be able to. I paid for expedited shipping, approved my order and then received the confirmation with the shipping date. The shipping date is later than I expected so I immediately called them to cancel or adjust the shipping and was told it wasn't possible. They couldn't even change the shipping for me to get it sooner. IMO -Terrible business practice when you can't work with a customer to correct an honest oversite."
“Thank you for sharing your feedback regarding your recent experience with Banners.com. We sincerely apologize for any frustration caused by our policies, and we appreciate your concerns about the approval process. We strive to be transparent with our terms and conditions, and your comments will help us improve our communication. If there’s anything we can do to assist you further or if you'd like to discuss your situation in more detail, please reach out to us directly. We value your business and hope to better serve you in the future.
Best regards,
The Banners.com Team”
"quick knowledgeable customer service. Product was quickly produced and the process was easy to understand. Would definitely come back to order again."
“Hi Christina, thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service and found the ordering process easy. We appreciate your business and look forward to serving you again in the future”
"You have to tell people that they can talk to customer service, anytime, to get the order just right.
People don't know that.
Doesn't say that when you click the pay button."
“Hi Roland, thank you for your enthusiastic review! We’re thrilled to hear that you had a positive experience with Banners.com. We appreciate your suggestion about highlighting our customer service availability, as we want to ensure every customer knows they can reach out for assistance. We'll take your feedback into consideration to improve our communication. If you have any further questions or need help with future orders, please don’t hesitate to reach out. We’re here to help!”
"So far so good. We'll see "
“Hi Dean, thank you for your review! We're glad to hear that you're satisfied with your banner so far. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to hearing your feedback once you've had a chance to use it fully!”
"I have ordered several times through banners.com. Every team member that I have communicated with has been helpful, quick to respond, and knowledgeable. I will continue to return for quality products and quality service."
“Hi Matthew,
Thank you for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that our team has consistently provided you with helpful and knowledgeable service. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you need anything else, please don’t hesitate to reach out!
Best regards,
The Banners.com Team”
"Easy to use banners.com. Support was helpful "
“Hi Connie,
Thank you for your positive review! We're thrilled to hear that you found Banners.com easy to use and that our support team was able to assist you. Your satisfaction is our top priority, and we look forward to serving you again in the future! If you have any more questions or need assistance, feel free to reach out.
Best regards,
The Banners.com Team”
"Recently had some custom wallpaper made from a image I provided and it came out amazing!
Extremely high quality materials that exceeded my expectations. Including the texture of the wallpaper and the thickness of the material.
Joe was very professional, Highly recommended"
“Hi Joshua,
Thank you for your fantastic review! We're thrilled to hear that you loved the custom wallpaper and that it exceeded your expectations. Joe and the team strive to provide high-quality materials and exceptional service, so your feedback means a lot to us. If you have any future projects in mind, we’d be more than happy to assist you again. Thanks for recommending us!
Best regards,
The Banners.com Team”
"Im always impressed by the professional and efficient customer service."
“Hi Alexandra,
Thank you for your wonderful review! We’re thrilled to hear that you’re consistently impressed with our customer service. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future. If you ever need assistance, please don’t hesitate to reach out!”
"Five phone calls later, an email (unanswered), and after two days we finally got a rep on the phone.
"
“Hi Cathy,
Thank you for bringing this to our attention. We're truly sorry to hear about your experience with our customer service. This is not the standard we strive for, and I understand how frustrating it must have been for you. We appreciate your patience and would like to resolve this issue as quickly as possible. Please feel free to reach out to us directly at [contact information] so we can assist you further. Thank you for your feedback, and we hope to improve your experience with us.”
"Thank you Taylor for you exceptional customer service. I need an urgent order completed and you got it done in time with great quality! "
“Hi Tina,
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our service. Taylor and the team work hard to ensure our customers receive the best quality and timely support. If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again!”
" They were very interactive, and prompt with all communication. The final product was perfect!"
“Hi Kera, thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our service and that you were satisfied with the final product. Our team is dedicated to providing prompt and interactive communication, and it's great to know we met your expectations. If you need anything else in the future, please don't hesitate to reach out!”
"I was walked through the process of selecting a banner and had great help with the service reps."
“Hi Arthur, thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our service team and found the banner selection process easy. Our goal is to provide top-notch assistance to all our customers, and it's great to know we hit the mark for you. If you need any further help or have more projects in mind, feel free to reach out. We look forward to serving you again!”
"he seemed like he just wanted to get me off the phone"
“Hi Susan,
I appreciate your feedback regarding your recent experience. I regret to learn that our customer service did not fulfill your expectations. We are committed to delivering attentive and effective support to all our clients, and it appears we did not achieve this in your situation. Your comments are extremely important to us, and we will be addressing this matter with our team to enhance our service moving forward. Should you wish to discuss your experience in more detail, please do not hesitate to contact us directly. I was unable to find any records of phone calls between you and our representatives, but I would be eager to hear more about your experience.
Thank you for bringing this matter to our attention.”
"One of the 22 banners I ordered had a bleed across one of the faces & they reprinted it immediately. Thank you!"
“Hi Vanessa, thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service and that we could quickly resolve the issue with your banner. At Banners.com, we take pride in standing behind our products, and it's great to know that our efforts made a difference for you. If you need anything else in the future, please don't hesitate to reach out. Thank you for choosing us!”
A rep from Banners.com, Banners.com, has responded:
“Hi Brian,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you've encountered with your recent order and the subsequent communication. Your feedback is invaluable, and we understand how frustrating this situation has been for you.
We take quality and customer satisfaction seriously, and it is clear we fell short in this instance. I would like to personally look into this matter and work towards a resolution that meets your expectations. Please reach out to us directly at service@banners.com, and we will do our best to rectify the situation promptly.
Thank you for your understanding, and we hope to make this right for you.
Best regards,
Taylor
Banners.com”