"I had a wonderful experience with Barns & Noble. They treat their customers very nice/"

"We have been with Barns & Noble for over two years and have been very satisfied with the service. "

"I have experienced great service."

"I ordered a few ebooks which were delivered to my nook in a prompt amount of time. The only problem I have experienced is that the amounts charged to my account has been incorrect on a few occasions, however, after contacting BN Customer Service, these errors were promptly rectified. My only bone of contention is the fact that there is no support for my 1st Edition Nookbook. I have been repeatedly contacting BN about the need for a new battery, and even when it was under the extended warranty could not obtain one that worked, they sent me refurbished batteries that did not perform well at all, leaving me in a dilemma to research a supplier that carried the battery required. The Few Companies I discovered had either refurbished/comparable batteries for approximately $30. The lack of support carried through in my store visit as well when the Rep. told me they do not carry those batteries & offered an upgrade to what I knew was a lesser model. Before I'd give up a 3G Wifi Model you'd have to at least allow an upgrade to the 4G Model that has Wifi capability. That has made me a very dissatisfied customer."

"I love the B&N app for my Ipad, however when I update the app sometimes I find the updates have more problems than the previous app. Sometimes I'll be in the middle of a book, and the app just closes down for no reason. Other small problems I can't remember. Overall, I love the app. I also don't understand why I can't lend books to my nook friends from the IPad app, verses if I had a nook itself. I think this is a disadvantage to all the Apple customers out there. B&N should fix that. Thank you for your time. I hope B&N takes these surveys into consideration."

"Barnes and Noble is extremely helpful with everything. "

"B & N does it right ! I frequent the store in Smithhaven Mall in
Lake Grove, NY ~ Good service and attention from friendly Knowledgeable folks !"

"Easy to find what I wanted (some obscure music too!) Quick delivery."

"I have always received my NOOK Books from Barnes and Noble with out delay. It is so simple to go on line and order a book and have it in a matter of minutes. I love the fact that they have the Freebook Friday. Some of the books aren't ones I like but most are. Feels good to get something in return for supporting them. Thank you Barnes and Noble."

"they were prompt in their delivery."

"Barnes & Noble has always been my favorite place to get books. The website is user friendly and easy to use. I have never had a problem downloading samples or e-books. The few times that i have had to contact customer service, they have been extremely helpful. I would definitely recommend Barnes & Noble to anyone who loves books!"

"I usually have no problem and appreciate the daily deals from them."

"I love buying from Barnes & Noble because I get what I want at the price I want to pay."

"good products. wide variety of books to choose from for nook. "

"I have been ordering books for my Nook and have never had a bad experience with B&N. "