"The B&N website was easy to use. order was delivered in time expected."
"Downloaded a book from Barnes & Noble. It was there as soon as I went to my Nook."
"Waited over 30 min to return a nook that didn't have an operating system to work on my Mac. I got to the counter and the manager told me there wasn't enough cash in the store to return it. 285 bucks!!! That's crap. Never will be back. Only 1 cashier. 12+ people in line"
"I find the Barnes and Noble website difficult to navigate with little to no ability to compensate for user error (e.g. spelling mistakes). It is slow to respond and the category divisions are too numerous and cumbersome. Once you choose a category there are too many more sub-divisions that are poorly organized. Their algorithms for the website search engine are poor. Not an enjoyable experience when browsing the site."
"I love Barnes and Noble. Customer service is awesome anytime I have questions.
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"Fast service. Items arrived as described"
"I have been very satisfied with all my purchures"
"Very satisfying, and their website was easy to navigate."
"I really like Barnes and Noble. I recently cancelled an order because the person for whom I had ordered the book is moving to where I live. Since I already ordered the same book for myself, I would just give him my copy. Barnes and Noble was great about cancelling the order. I've bought a lot of books, yoga DVDs, yoga mat and other equipment, as well as gifts for other people from them, online and in the store, which is why I am a member. Barnes and Noble is my favorite place to hang out. "
"Easy access. Great choices.
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"Order was filled quickly, but packaging used was open on the ends (by design) and allowed books to be delivered in less than pristine condition, which is important to me when they are being purchased as gifts--so four stars, instead of five."
"Excellent service will purchase from again. "
"When I decided to purchase an ereader, many people tried to tell me to go with the Kindle Fire. However, I am a long time fan of Barnes and Noble and am always happy with my experience and purchases there. I did buy a nook hd and have been very happy with the decision so far. My family loves Barnes and Noble. "
"It was easy to navigate the website & purchase what I wanted. Everything arrived in a few days."
"Great value and wonderful book."