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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-01-03

"Ordering for my tablet is really easier!!and quick

"


Verified
5/5

2013-01-03

"I'm always happy with B&N. "


Verified
5/5

2013-01-03

"I was in search for an AP Style Guide and I right away went up to a sales associate and asked for help. They lead me in the right direction to find a book I'm sure would have taken me a while to locate"


Verified
4/5

2013-01-03

"Barnes and Noble doesn't specify which hardware can run each app in the app store."


Verified
1/5

2013-01-03

"Ordering was the worst experience I have had online, it made me re-enter my information countless times. Shipping took forever. Won't be ordering from barnes and noble again."


Verified
5/5

2013-01-03

"FOUND THEM TO BE QUITE HELPFUL AND TOOK CARE OF MY ISSUE"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-01-03

"I purchased an ebook from Barnes and Noble.com. Buying it was simple and easy to do and it downloaded to my Nook for PC app immediately and without problems. "


Verified
5/5

2013-01-03

"I was very pleased with the Nook Simple Touch. It was easy to use and to download books. I was also very satisfied with the large selections of e-books."


Verified
2/5

2013-01-03

"I ordered, express mail, thought it would get here in a few days, they say i might get it by the 15th of Jan.
Tried to see if any other tapes ere available to substitute and as told no can do......
how come it takes so long. not happy
"


Verified
5/5

2013-01-03

"Super easy to use all features, even for the technologically challenged like me. I click a button to order and it's automatically loaded for me. If I have questions, I call the number and actually have a conversation, with a real person, who has answers. That is rare customer service these days. Great job Barnes & Noble!"


Verified
5/5

2013-01-03

"Entire process was well thought out. Select a book, one click to pay, a confirming email and if wi-fi is enabled on the Nook, it shows up in a couple of minutes. No work, no thought, it's just there to read. Book buying as it should be."


Verified
5/5

2013-01-02

"I like that I can use gift cards for Nook purchases, and that shortly after the purchase, they are available for me to start reading!"


Verified
5/5

2013-01-02

"Loved that I was able to quickly order what I wanted and have it shipped directly to my granddaughter without any shipping fee!"


Verified
5/5

2013-01-02

"So happy that I finally purchased a Nook. It is so nice to use it and have the convenience of also choosing the print size.
It is great to purchase so fast and easy with Barnes and Noble.
Thanks.
"


Verified
5/5

2013-01-02

"Exception service. Will continue to do business with Barnes and Noble after this experience."