"Some of the books will not down load. Other than that I enjoy the books.
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"The service and product are great. Barnes and Noble is a great place to buy."
"I download ebooks regularly from Barnes and Nobles to my Nook and it is a wonderful service for "bookworms" like me. There is also access to numerous free books. No more worrying about library fines and fewer books to dust and clutter...more time to read! I take my nook wherever I go: a whole library that weighs less than a pound. "
"Barnes and Noble is always terrific.... It's the outside seller that I had to deal with and that was a nightmare! It took forever to receive ONE paperback book! I was told it would be shipped on Nov. 26th, got another notification that it would be shipped on Dec. 6th, received the book on December 14th. Will NOT use this seller again. Not Barnes and Noble's fault - they cannot control the lousy service of some sellers!"
"I usually purchase my books and ebookbarnesandnoble from Barnes & Noble."
"I enjoy going into the Lakewood BN. People are always friendly and helpful. The staff is upbeat. I can usually find what I think I need, but if I'm floundering, one of the staff has suggestions.
I've been a BN customer since the Spokane store opened on Wellesley and Division and now that I live in Tacoma, I drive to Lakewood BN. "
"The person was courteous and patient. He made the conversation pleasant and solved my problem promptly."
"The b ooks are really expensive ')
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"I will never use them again - it was a horrible decision on my part. They re-directed my order to a 3rd party seller who has yet to deliver to me. When I started researching the 3rd party seller that B&N sent me to, I found out they are a company w/ terrible reviews - many 1 star reviews. When I called B&N all they would do is repeat from their script that they could only give me an email address for the 3rd party seller. No phone. No real help what-so-ever. I will NEVER use Barnes and Noble again."
"Sometimes, things are taken for granted because there is a high level of transparency to the process. When ordering a new book on line, there is a user friendly process that takes the worry and concern out of the equation. It's not just a one time thing, it's all the time. Find the book you want, type in your password, confirm the order and then you have your book! Based on other transanctions performed on line, this is truly a positive experience for me. "
"The sales person was helpful, she didn't just show me the book I needed she walked me to the area and gave me the book."
"I really love Barnes and Noble. The website is really great for finding the books you want. And I really like the nook finds which can give you the opportunity to read something you would not have tried before."
"We order frequently and your e-mails are frequent and informative and the books always come quickly.. Keep up the good work.. Linda"
"I originally had some problems with my Nook Touch but the problem was handled with outstanding professionalism and excellent customer service."
"It came about three days after expected when I ordered the 1-3 day rush delivery, but it was over the Christmas holiday, so it was somewhat expected."