"I made purchase on black friday and made payment in cash, then on saturday i went to redeem coupon. Unfortunately, they didn't treated me well when I was at Bath and Body Works store at Woodfield Mall.I was busy looking for a product with my husband, father-in-law and mother-in-law while my 2 and half year old daughter was playing around with bottle caps which eventually fell on a floor. I tried to pick them and suddenly sale person named LINDA came and blamed that i stole cap of bottle and put in my jacket's pocket. She insisted me to show the pocket. I should her the jacket's pocket and she didn't find anything in the pocket. I told her how can you blame and humilate your customer without seeing properly. When her manager KATE came, she changed her statement saying she told me to look after the child. What a big lie she made infront of her manager. Her manager instead of listening to me, told me to be quite or I should leave the store. How can such a big store humilate their customer this way??? Both sale person and manager doesn't know how to treat their customer and it's a big same. Very, very poor customer service."
"The products from this store are great. My complaints comes in with the shipping from their website. I made my order on 11/02, it's 11/14 and I still don't have it. It upsets me that a customer has to pay shipping charges to a company that ships it with the slowest method. I would only recommend ordering off their site if they have an awesome deal and you don't mind waiting FOREVER to get your order."
"Store has great products, BUT the shipping is not cheap and takes forever. My last order took about 2 weeks to arrive,and my current order is looking the same way. It is hard for me to believe that a company this big does not have better shipping options. I order from many companies online, most have cheaper shipping with faster service. The only time I will order from this site is when there is a deal to cheap to pass up, which is hard once you tack on the minimum $6 shipping fee.
2 weeks to ship items is really unacceptable in my book, especially when buying from a large company like this one.
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