"Always had great results from Ben's outlet, but this time they mis-printed the details about this screen. The post said it included a carrying case, but it did not. Customer Service offered to discount the item or return it. "

"Love Ben's Outlet and love my Nook Color. Never a problem ordering from Ben's. And always get what you order."

"Ben's Outlet is one of my favorite websites for great deals. We buy lots of refurbished items and Ben's Outlet offers great deals on refurbs. With free shipping, the deals are even better as long as you don't need the item right away. I love that they send shipping updates by email that let's you know when your item has shipped and they include tracking info as well. Keep the great deals coming!"

"I've purchased several things from them, most recently a router. All great stuff nicely priced. I've been quite pleased with them and I look forward to buying more from them in the future. "

"Very good communication. Products are as advertised and quick delivery."

"I ordered the dell streak 7 from ben's oulet. It is a refurbished and the only problem I have had is it freezing up once in a while and having to reset it with a paper clip. It has good battery life, a decent camera front and back. It could use more storage for apps but all in all a decent tablet for the price. It also came with an otterbox case that is very durable."

"I ordered two Verizon Deluxe Leather Tablet Sleeve With Front Pocket & Form-Fitting Construction. Bought them back in March! I use my i-pad every day, it really takes a beating, this cover protects them and has held up very well. Ben's outlet was a pleasure to do business with, delivered quickly and had a fantastic price. Thanks Ben's Outlet! "

"Great prices... But slow on customer service."

"This is an organization which definitely has its pants on fire. Read those reviews below where the item doesn't ship. Change a couple of details and guess what....happened again!

I ordered the product and a couple of days later I get the "it shipped" email. It'll be here soon, right? Hahahahahaha! Yeah...right.

UPS said that the label has been created. That's not quite the same as it getting out the door. So after using their feedback form to ask what's going on, I get nothing. Then, after again using their feedback form to ask what's going on, I get nothing. THEN after sending an email to them, I get the oft-mention apology and the promise that it has NOW shipped, and it is on the way.

Wow...what a coincidence. Long after they said they'd ship it, but immediately after I contacted them.

STAY AWAY! If they're just understaffed and unprepared, the onus is on THEM to hire people and get the job done instead of misrepresenting their capability.

If, as it says, Ben's Outlet is a merchant member and currently DOES actively participate, clearly they either don't care about their reputation (this situation seems to be very common), or they AREN'T doing anything about it.

Pay the extra couple of bucks elsewhere for your piece of mind and your time. Or be willing to wait a very, very, very long time."

"wish I would have researched them before I ordered. Same issues as the last several posts. No communication then a mysterious its been shipped email that the post office, fedex or ups does not recognize. emails to them go into a black hole. Save your money and dont order from them."

"Not only did I experience the same problems as others, 2 days after activity started to show on UPS tracking, they sent me again "We are currently experiencing some system problems with the tracking information." What does thier tracking have to do with UPS Tracking? UPS never received a shipment to track untill over 2 weeks later.
Will never again order from them. They take forever to respond to you and then it's automated responses. Also notice they do not respond to these reviews like others. Beware Ben's Outlet has sister companies. Check Reviews 1st before ordering."

"i love ben's outlet for their sales, but i must agree with the other customers : never on time shipping & no phone number to reach anyone !! i would hope in the near future they would fix these issues, till then,
i will stick it out with them & hope for the best !"

"It sucks, they sent an e-mail that item was shipped, with a tracking number, when I checked the tracking it said the tracking number had been voided. I have tried to get an them to explain, I get no reply,useing thier system again I got no reply. It is interesting that they do not provide an e-mail or a phone number.
Stay clear of this company"

"Very slow shipping to say the least. Order placed on 8/22. Sent an email to them on 9/1 to find out status of shipment. They replied on 9/4 stating the items were shipped & gave tracking numbers. The UPS tracking number showed that a label was created on 8/29. They also provided two USPS numbers that were invalid. The order didn't ship with UPS until 9/10. Items received were as advertised. Overall poor service & communications."

"I'm having the same problem as many of those before me. Got my card billed, my email and the tracking # on 09/05/12 (6 days after order). USP says they have yet to receive the item from BO. I have ordered in the past w/o a problem but I don't think I will order again from them. "