"Product (a new $100 Sunpak tripod for only $15) arrived exactly when they said it would, and in perfect condition, brand new in a never-opened box. I will definitely be buying more stuff from Ben's Outlet.

Also, whenever I emailed them with a question, they wrote me back within MINUTES. "

" Hello my name is Charles from Scheller, IL one of Ben's Outlet's happy customers and although I haven't spent a great sum of money at Ben's Outlet,that is after all why I shop there for the savings and wide assortment of items for sale at great prices. I needed a Netbook carry case but, locally they ranged from $19 - $39 and on a fixed income being disabled there isn't a lot of extra money yet I still want to enjoy life and take care of the things I have to make them last as long as possible, and sure enough Ben's came through with a wonderful netbook case for less than I would expect to pay for shipping on most anything. I give them a A+++++ nice seller and good people."

"over all service is good, unfortunately I didn't receive the package and USPS showed it's delivered, so they shipped me another one without any charges

But i'm happy with there service as delivery issue was caused by USPS and they handled it very well

The customer service is prompt, got same day reply of my emails"

"I've bought close to a dozen items from Ben's Outlet, and sent several friends to get in on their great deals. Had a little problem with one item and emailed them. They resolved the issue to my complete satisfaction within two days. I can't say enough good things about this great site, with wonderful useful extremely discounted products, and friendly, fast and flexible customer service. AND - I believe IT'S A U.S. COMPANY!! Keep up the great work, I'm a forever customer!
Stitchintime"

"This site and their Customer Service is awesome. I ordered a set of digital camera sunglasses set and a Pandigital TV, both arrived within a week. I returned one of item and they refunded the entire amount including the shipment cost. For the other item, I saw a decrease in price on their website after a month, upon contact, they credited the balanced amount happily without any delay.
Where can you find such a great online deals and Customer Service???"

"For a few months I'd been a happy customer of Ben's Outlet. Then, one night, a few weeks ago, I ordered a camera tripod, immediately told my wife, and 5 minutes later, because my wife said she'd found our tripod earlier in the week (Women eh :-)) I cancelled the order. The next day I received written confirmation of the cancellation from Ben's. A week later, a tripod arrived, though my credit card was never charged. I notified Bens's and they promptly sent me a return lable, and offered a $5.00 credit for my trouble. Coincidentally, during this same time I also purchased a spy cam, which turned out to be defective, and again, in only a few days, they corrected the problem. Therefor, I believe that once you find such an honest company, which already has great prices, and are so honorable in their dealings with customers, that this should be the first place you check out when you are in the market for something new."

"So upon receiving Ben's Outlet's refund for the broken GPS I recently purchased, I've turned right around to purchase another GPS from Ben's Outlet only because of their excellent customer service !!! So thank you, Ben, Sarah, and everyone who works for him !!! :)
"

"Item shipped pretty fast, but what I received was different than the item I ordered. I emailed support, and received a refund - they even declined my offer to ship back the incorrect item (albeit it was < $5). I'm encouraged that they did respond and resolve the matter - my guess is that with these bargain retailers their inventory control is quite a challenge and mistakes are made. Will probably try them again if opportunity arises..."

"I highly recommend this seller. I purchased a portable tv and when I emailed them about minor complaints (no car power cord and the remote was flopping around loose in the box), they responded like superman. I sent my email about 9pm on a Thurs. evening. By 9:30 AM the next day I had an email from paypal saying the charges were already being reversed on my credit card.

How much better can you ask for? "

"Bensoutlet.com is has an extremely good customer service department, as well a good products and Very Reasonable prices. They back the products they sell, and sell quality products. I give them an A+ for a online seller. Thank you Bensoutlet.com"

"I too puchased two items from Ben's Outlet. One item arrived promptly but the second (supposedly sent via UPS) only said shipping label created but no package received. This has gone on for over a week. I WOULDN'T PURCHASE ANYTHING FROM BEN'S OUTLET! It is a scam. I am going to be contacting my payment service to deny payment.

I sent two emails inquiring about the shipment and never received a reply from Ben's Outlet."

"Updated at Ben's Outlet request.

After emailing their customer support and complaining that I should not have to pay to ship a defective item back to them I was given a UPS shipping label to send the item back. They then refunded the ENTIRE amount I paid them for the items and that included a small ipod speaker set that I was not complaining about and was working for me fine. I have to give them credit for stepping up and doing the right thing. I don't think their method of shipping in a plastic bag caused the damage and believe it was that way from the manufacturer. I'm changing my opinion of Ben's and think their customer service did the right thing, did it in the right time and did it the right way. I do not recommend the knife set however and I did email that company to inform them of what appears to be a manufacturing problem. It took that company 3 days short of a month to answer my complaint. I am overall very satisfied with Bens's and their prices are good. I am much more likely to shop there again. I do not like shipping boxed items in plastic bags, so that I'm rating lower.

Ordered a knife set and an ipod speaker. Paid $39.99 for the knife set which was advertised with a value much higher and showing in the photos a really nice black block for the knives to be stored in. Knife set showed up shipped in a plastic bag. Box was split down one side along a seam and Chinese handwritten characters were visible. Taking the block out of the box to put the knives in shows large amount of bubbling and chipping around the slots. Emailed Ben's Outlet, waited 2 days for reply and they simply say if I'm not 100% satisfied to ship it back. #1 I paid to have an as advertised item shipped to me. #2 they ship their stuff in a non reusable plastic bag, so for me to ship it back, I must find a box to fit the large knife set and then pay to ship the item back to them. I should not have to pay to ship back an item they never should have shipped out to begin with. I am opening a dispute with my cc company over it. They did reply somewhat quickly, but forcing a customer to pay return on their problem is not something I feel is proper. Now I see Buy.com selling the same set for the same price with free shipping. Not happy at all with Ben's outlet."

"I ordered 2 items, one on Feb 2nd & Feb 3rd, they sent me UPS shipping confirmation #'s right away. I kept checking UPS site daily, UPS kept telling me, "ONLY SHIPPING LABELS WERE CREATED, UPS DID NOT HAVE PKGS"!
Everyday I was told this on UPS site, for almost 1 week!

Feb 8th I finally wrote Bens Outlet Bens Outlet voicing my concern and upset, They replied, "sorry" been delay (no other reason explaining).

Today (2-9-11) UPS site said, "1 item ONLY A LABEL CREATED, NO PKG RECEIVED BY UPS! 1 item finally shipped today. *Note ~ This was after I contacted Bens the day before.


**UPDATE (2-11-11)**
Bens Outlet surprisingly contacted me today! They explained in detail the delay and REFUNDED my shipping cost on BOTH items, plus gave me a $25 store credit! They understood my concern and complaint about the slow shipping. I was VERY IMPRESSED by their KIND, PROFESSIONAL ATTITUDE and GENEROUSITY! I will be a repeat customer and recommend them, to everyone I know! I also received the Shark Sweeper yesterday and really like it!

THUMBS UP FOR BENS OUTLET!"

"I ordered a Shark NH-15 Multi-Purpose Vacuum With Extreme Suction Technology, High Clearance Nozzle, Swivel Steering on Jan 25,2011. It arrived Jan 28, 2011. Super quick considering everything is covered in snow due to snow storms. I am missing a particular part(part i)on the vacuum, so, I emailed Ben's Outlet (about 1.5 hrs ago)to make them aware of the problem. I haven't heard back as of yet. I have been reading mostly positive reviews. I haven't ordered form this site before, so, I hope I too will be able to give this site a good review. I will keep you all updated."

"Purchased a CV130 small video camera that had a problem with the SD card slot. I was very impressed with the quick turn around with an email from them and another product shipped to me. No questions asked. It is a great site for interesting items. Will shop here again."