"I ordered two of Ace 4GB Shuffle MP3 Digital Music Player Featuring Lightweight, Clip-On Design, and none of them works. Connected the unit into USB, the computer freezes. Once I got the drive (unit) opened, I couldn't copy the music into it. I got error message.
1/1/11
Update on Ben's Customer Service in regard to this unfortunate experience.
I just wanted to provide an update on this order. Ben's outlet customer service had refunded the entire purchase price. I'm amazed and surprised of their willingness to right the wrong eventhough defective products are no faults of their own. Due to low cost of the items, I was willing take a loss and move on.
I guess it's not Ben's outlet faults that the product didn't live upto my expection, but with a great customer service like this, I feel a lot more comfortable doing future business with them,knowing that Ben's outlet would back up their products. Lesson learned: just need to better job on researching on the product before making a purchase. Thanks Ben's outlet...you guys are OK.
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"Had a mishap in shipping and I contacted customer service.
I had a great & Fast response. They sent a replacement part with no problem and I really love the quick response. Great company with great deals. Truly Love Them!!!"
"I bought the item and it was broken the same day. The return process took long time. In general, very unhappy with this seller."
"Ordered Dockstar at great price. Shipped soon. Great communication with seller. Packaged arrived well padded. Item in great shape as advertised. Functioning well. Would buy from again."
"The flying alarm clocfk I purchased stopped working within a day of arrival. I sent an email to customer service and my money, including shipping, was refunded within ten minutes. I was very impressed but will stick to name brand goods from now on. "
"So I ordered HDMI cables from their store. The first set was defective and they immediately sent out a new set to me. When I found the second set to be defective as well they quickly gave me a full refund. Can't comment much on the products I received but they sure have excellent customer support!"
"I just received my 5th order from Ben's. The prices and value are unbelievable. I was a little wary the first time I ordered as I had never heard of this company. However, after several orders and the fast shipment and low prices, I can say without any doubt that they are incredible. In this day and time, getting the lowest price for an item is priority one. Ben's has great deals and first quality service and products. Buy from them with confidence!"
"I've placed three orders with Ben's Outlet and each experience has been great. The items ship fast and are as advertised. I did have a defective item out of the box and when I contacted Ben's Outlet, they sent a replacement right out, no run around at all. That's awesome service!! I'll be shopping here again."
"I ordered a netbook sleeve from this seller and it arrived in less than a week. This is my first experience with this seller and I am 100% satisfied with the transaction."