"I have wasted almost two days trying to take advantage of a promotion listed on Best Buy.com and told about by several in store phone sales reps. Here's the deal. Best Buy will tell you that they have $350 off a Samsung S21 Ulltra if you open a new POST paid account for a two year commitment. In addition, Verizon is offering a $800 trade in (my phone qualifies for the full $800) that is handled through them. This is plain not true. No less than 5 reps, and two cell sales managers assured me so. I would not pull the trigger because of so much conflicting information, so after a manager assured me they just did this very thing for a person, I was like OK. As soon as I said that the rep says, he can't gaurantee the $800 I walked out and went to the original store I started this at, to see if someone could give me a straight answer. I was about to do this earlier and they said call Verizon first. I did. Verizon said if I open a post paid account when I walked into Best Buy it would not be new for them to open and I wouldn't get the $350 off from them. I told them this and they shrugged. I needed the rep to assure me more I would get both if I did this. They called the "bridge" some authority line who reviewed the promotion and assured the rep and I that I would also get the $800 through Verizon. Zack also said that since the "Bridge" assured me they would have to make it right through gift cards or some way. So I made the purchase and agreed to 2 years of Post paid and a cost of $30 more a month than my current unllimited Verizon plan. Spent significant time with Verizon and their managers and basically got told that it is not new. It was already opened at Best Buy and cannot therefore qualify for the promotion. It is on a new device from a Verizon store. There price is $1200 so it just is too much. ($720 more over two years-I don't need the addition features, plus 400 still on the phone). I went back to Best Buy asking for managers, given back to the phone manager and was told she just processed several of these $800 promotions. Just go to the Verizon trade in website under my new premium account and it would work. We did, put in my phone and it came up $84. Cancelled plan and returned phone. I had asked if I do it with Verizon right now to qualify, can you give me the $350 off the phone? No was the reply. I had really been upset at the number of clearly sketch wording from associates, different answers, and about a dozen attempts calling best buy CS to speak with a manager-didn't happen-Disconnected or transferred to some place that would never be able to help. Called corporate, asked for a supervisor, unable to do so...So I really wanted a way to do this and made another attempt at the other store, asked for manager, given manger, stated issue. She stated that I have to accept the $84.00 and then fight Verizon for a month or two to get my full $800. Really. It states on the trade in site, that if you agree to the 84.00 click here. You agree to those terms and accept $84.00...Anyone knows that I just waived any recourse when I hit agree to $84.00, it's simple, contractual and done. I explained, she stated nothing else to do, and I just stated to stop telling people they will also get the $800. It's $350 best buy or $800 Verizon. Hours, managers, 40 calls and I am in business, I can navigate issues. It can't be done. "Alrighty then" is all I got. If you read the fine print in Best buys website explaining the promotion, it does say cannot be combined with other offers, ($350). The problem is that numerous associates said I could, including the Bridge. They will tell you it's Verizons' lousy CS. It's bad also, but its one or the other. I know I can't be the only one. The is Zack and Melinda at Best Buy Hamburg, NY and some other misleading individuals at the Waldend Galleria store near Buffalo. I'm not nuts, I don't ever do this. I come from business and I'm effective at it and if this was something that was aaccomplishable, I would have done it. But you really would have to be there to hear all this, and then witness them change answers about ten times with looks at each other. They know its not going to work. I decided to put a small percentage of time into letting people know so they would not also be lied to by Best Buy and end up with a two year expensive contract and peanuts for their trade in. Just not true, cannot be done. I haven't been blatently misrepresented from phone calls to reps ever."

"This review is regarding BestBuy fake online sell of the NVIDIA 3070TI founders edition. I very disappointed that BestBuy let NVIDIA use them like this, I waited around 8 hours online waiting for BestBuy to start the sell the 3070TI founders edition hoping I would be able to finish building my new DIY PC build. When I seen the NVIDIA 3070TI founders edition go from coming soon to sold out I was sad thinking the bots got me. Then 9 days later my saddest went to full blow angry after I found out the BestBuy online sell of the NVIDIA 3070TI founders edition was fake wasting 8 hours of my time how can I every trust BestBuy again."

"I have had this computer for a while and I am loving it there are no problems the price was beautiful I recommend it 10/10"

"I'm in absolute love! I got to say the changing color lights on the tower look stunning and they have to be one of my favorite features of the pc. Along with beautiful changing color lights, the frame rate I'm able to use on my games is perfect."

"I Recently Bought A Phone With The Activation In Regard To Provider And Just Wanted To Apply Gigantic Complaint Opposing A Best-Buy Employee @ Store#120 Located By The 1950 Santa Rosa Avenue, Santa Rosa, Calif. 95407 That Is Named "Alex" Being A Mid Or Late Twenties Going To Early Thirties Pasty Toned Caucasian Male With The Dark Blonde Short Hair Around 5’8” With The Hefty Figure And Works By The Phone Field. “Alex” Being The 100% First-Class Quality Rudest Best-Buy Employee In The United States Of The America Does Not Believe In The Golden Rule And Has To Be Right Never Wrong Always To Get A Bunch Of The Final Words And Brings Only Gloomy Personal Issues To Labor As Far As Each Day Of The Long Calendar Month. “Alex” Is Totally Connected Always Being In The Middle Of All Opposing Dramatics When it Comes To Multiply Problems Tied With Employees And Customers For A Local Branch @ 1950 Santa Rosa Avenue, Santa Rosa, Calif. 95407. “Alex” Is Completely Filled With The Hard Glaring Eyes To Match A Negative Motivated Animosity Of The "You Are Invading My Area Of The Operation" & "Why Are You Bothering Me With Questions" & "You Will Never Earn The Right Of My Help" As Well As The Quick Reply Of No Longer In Stock For All Items You Are Looking For To Create A 100% First-Class Liability Problem For A Cathodic Merchant Filled With The Many Terrific Individuals That Are Five Gold Star Quality Customer Friendly Oriented In The Community Of The Sonoma County. "Alex" Being An Employee That Has Been With The Best-Buy For At Least Half A Year Has A Completely Sullen Behavior And Hates The Daily Grind But Will Never Quit To Always Be In A Real Grouchy Mood With Horrifying People Skills And Likes To Get Beyond Aggressive With The Customers In Regard To Phone Field With The Continued Verbal Fighting By The Check-Stand As Well As Being A 100% Tyrant Bully As Far As Being More Than Narcissistic, Enormously Oppressive With A Superior Approach Demeanor To Abuse With The Power And Run Of The Process Just Like A Crude Toward Others, Degrading, Apathetic, Heart-Empty, Negative Attitude, Condescending Maniacal Syndrome, Looney, Irritating, Diabolical, Abrasive Callous Arrogant Monster That Really Enjoys The Opportunity To Lambaste As Well As Chastise Ordinary People Being Customers In The Community Of The Sonoma County. I Definitely Contacted A Branch Manager @ Store#120 (1950 Santa Rosa Avenue, Santa Rosa, Calif. 95407) That Gave Me Just An Empty Promise When It Comes To Discipline For This Individual Being Named Alex Of The A1 First-Class Liability Problem!!!"

"The Daytona Beach FL Best Buy store is the nearest store to my home, although it is not close by. I have enjoyed shopping at Best Buy in the past due to product selection and associates willing to help. That all changed today when I called the Daytona Beach Best Buy. The recording stated they weren’t accepting calls.....not accepting calls???? why do you have a phone number listed on your website??? Has Best Buy now decided they don’t want to speak with customers, or answer their questions???

In this time of Covid recovery, I am surprised that Best Buy has decided to ignore customers who are obviously interested in doing business with Best Buy.

You have lost a customer and have earned a scathing review on social media.
"

"pc bought from best buy was hassle free and a great experience. Pc works great, no problems and started perfect right out of the box. The keyboard and mouse that came with it also seem of high quality. Would purchase again."

"I was lucky to pick up this desktop at best buy on sale and man is it the best , so smooth , quiet, blazing fast, all of the components are name brand quality. I am a best buy elite member so I received it with free shipping in about two - three days. There really is no negatives except the pics show optional RGB fans across the top , so I will purchase separately. thank you cyber power and best buy for creating this supreme gaming desktop for the price, I would not have been able to do it without your help the rtx 3070 alone would have cost me out of the game "

"Everyone at the store was very helpful as to which PC would be good for the games I was going to play. They informed me that an i5 processor isnt the best for fast paced games, as well as it only had 8g of ram. I was able to order one off their website and it came the next couple of days"

"We went to pick up out PC today. Staff was very helpful and nice! We love our PC already."

"great value and solid performance. plenty of space to upgrade in the future."

"first went to the Clearwater Best Buy on April 20 to purchase a specific USB cable, one that I am not familiar with. The computer department was quite busy, I could see that. I chose what I thought to be the correct one but wanted to verify that with an associate. I found a rep climbing a stair/step ladder to retrieve something from the overhead. I tried to ask him and was told "Sir, you'll need to wait. I'm with a customer". He didn't even turn his head, let alone greet me. I went ahead to the cashier hoping I had made the right choice. The cashier, a black girl, did not say a word until I said hello to her and then she still didn't say anything. She did look up at me. After a few seconds I asked her if she greeted customers and she kind of grunted hello but still didn't even tell me the total amount just 'insert your card". As I left I just took a look around the store at associates and they all truly looked miserable. Even though we knew better, a few hours later we decided to return to shop TVs. We were helped by Joey, a nice guy that had a great product knowledge and really seemed to want to help us. Against our better judgement, we were able to come to a deal for an LG tv and soundbar, a package deal to save a little money. Joey began to write the deal and suddenly discovered the soundbar that we all had agreed to was no longer available. He could sub a lesser product for $ 50 more or we could purchase a step up for an additional $ 150. We asked for the manager and after a wait Dane(?) appeared and would only repeat what Joey had said even though the deal had been offered by Best Buy and accepted by us.. There was no budging. While Dane was still there we asked if we could speak to a different manager so they called Brandon. When Brandon arrived he simply tapped the screen of the sales monitor and left. The guy didn't even look at us. This is the third time in eight years that this Best Buy store and tried what I call "bait and switch" tactics with us, that's why we were reluctant to come back. First was an iPad, second was a phone. The final ending to this story is we left after about an hour of trying to purchase what they had agreed to sell. They missed a $ 2500 sale but we kept our money in our pocket."

"Had an appointment set up for a remote starter repair and backup camera installation. Received a call on appointment day after waiting at least two weeks. Basically telling me that they could only do one or the other but he was very enthusiastic about encouraging me to cancel my appointment. So I did and I called the complainant line. Was told I would get a call back it’s been another three weeks of waiting and still no call back. Seems to be a culture and status quo to treat people like this set from the management team at the Spanish spring store in Reno NV. Wish we could give the auto department and that store management no stars. "

"It was hard to find a good gaming pc but finally got one.

Great work by bestbuy and cyberpower"

"Good price for an amazing product."