ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.48/5
Chance of future purchase:
4.68/5
Shipping & packaging:
4.80/5
Customer service:
4.69/5
Return/Replacement policy:
4.69/5

1/5

2018-01-04

Appliance install

"Horrible customer service!!! On 12/26/17 Ordered washer/dryer and dishwasher on line to be installed. Web site said could get as soon as 12/28 but in check out couldn't get products installed and delivered until 1/3/18. Washer/dryer had "free" installation. Dishwasher 159.00. Took today off work all appliances delivered. Installation of all appliances not completed. Plumber unable to install dishwasher didn't have parts he needed. He was rude and disinterested in the job. Washer and dryer "not scheduled to be installed" In addition the "free install" on washer and dryer would now cost additional 160.00. I had to reschedule the install and the first available appointment was in 5 days. Talked with 3 different customer service staff none of which could help me. I am returning the appliances and going to buy anywhere else but Best Buy. "


1/5

2018-01-03

Would not accept a return for a damaged item during shipping

"I recently (6 days ago) purchased a microwave (WMH53521HZ) that came damaged. BestBuy refuses to replace it and/or install a new one. The door needs replacing at the least.

They seem like they just don't care. I spent 2 hours on the phone, with a manager, and he said that they just could not take the return.

From now on, I will be using BestBuy to view, pre-inspect and physically feel/play with my future purchases before BUYING ONLINE from ANYWHERE ELSE other than BestBuy. Never again!!!

I had to do a charge-back with American Express
"


1/5

2018-01-02

HORRIBLE CUSTOMER SERVICE AT BEST BUY

"First, I was texting with an on-line chat agent and Sheila Mae O. just kept repeating herself, would not answer my questions, and if you go back and read the saved chat, you will read her condescending and disrespectful tone, that I did not deserve. Then when I called a store manager (as I was instructed) to complain about my on-line experience, the manager David must have trained Sheila Mae, because he was short, unsympathetic with my situation, not customer service oriented, and spoke to me in a manner that made me return $600 in merchandise that I had just purchased. And David did nothing to "make it right" or earn my family's business back. I have been reaching out to Best Buys to complain about David and Sheila Mae O. since December 12th, and was promised a follow up by December 21st, and I still have received nothing. I called again today and was given a website address to complain to. Once I go to the site, I am directed back to the same original number and told to call the store manager. WHICH IS WHO I AM NOW COMPLAINING ABOUT. So how can I be sent back to him? Why does no one at Best Buys take responsibility for bad customer service and instead, just keep sending a great customer like me (I purchased 4 devices in 2 years from you) although I never will again. I figured someone in management, who actually cares, would like to know. And would at least reach out to me to say, "I'm sorry for how badly you were treated.""

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2017-12-30

Cyberpower pc

"Bought my daughter's Christmas pc at best buy. The cyberpower pc price for black Friday was less than if bought all the components an assembled it yourself."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2017-12-29

Purchase in 11-11-2017 was never shipped, tried to resolve 3 times, no results

"I made an order on 11-11-2017 for 2x micro sd cards. The order was placed in to "shipped" status the very next day and my card was credited. But, the product never was shipped. Tracking says only the label was printed. I've called support and was told to buy these (at the closest store 50 miles away) and return it when the online order actually ships. I of course did not want to do this, I just want my order shipped from the online warehouse. I've tried their ****@**** email to help resolve this issue. This time I was told to sit tight while they investigate.. this was over a month ago now too. I've also tried the support forums on best buy's own website and have yet to receive any response there in a couple of weeks. I tried their sub reddit, read the rules before I posted, and they removed it.

It is now 12-29-2017 and I still have not received my order, any response or an ounce or remorse in their mistake. I couldn’t even cancel this order online and with no results from support I had to file a credit card dispute. I won’t get my $10 reward back too. But, I have since cancelled all pre orders and moved on.

I was an elite member and now I regret ever ordering anything from this company. Do not buy from best buy.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2017-12-28

Don’t try to return anything

"Got a tablet cover as a gift but it was the wrong size. Took it back for an exchange and they would only give me the lowest sale price, which was $20 less than on the receipt! Box Box scam!"


1/5

2017-12-28

False advertising

"I bought a TV online thru Best Buy and they promised delivery on 12/28/2017. Now they tell me it won’t be until possibly 1/12/2018. This is false advertising.

They will not cancel the order. I will not wait 2 additional weeks for something they promised to be here today.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2017-12-27

Never order from Best Buy ! SCAM

"Order placed Dec 21 for same-day delivery. On December 22 I was notified they were unable to deliver. I called to cancel the order, they refused to cancel & guaranteed to deliver by the 24th. I received notice it would not del until 26. I called back to cancel & was assured it was canceled. I contd to receive notices it was to deliver. Item delivered on 27 & they refuse to refund my money for item! I was on the phone over an hour every time I contacted them ! DON'T PURCHASE FROM BEST BUY ! "


1/5

2017-12-27

LIARS

"I went to this store yesterday to order an apple watch series 3 and was told they did not have it in stock. I came home and placed the order online but the website said I can have it delivered to my home in 3 days or at the store in 4 days. immediately AFTER I placed my order and paid $360 the website showed the watch in stock at the same store and I could have picked it up in an hour after ordering it. I called the store, corporate, and even spoke to an agent on an online chat and they refuse to do anything about it. customer service ****! I have spent over $2K in the store over the past couple of months. You would think they would take care of a regular customer who spend that kind of money in their store! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

1/5

2017-12-27

Charge extra and never pay me back

"NEVER BUY FROM BEST BUY
Charged regular price on black Friday and never pay me back for extra, even though they said they would take care of it on phone.
"


1/5

2017-12-24

Buying from Amazon

"Ordered 2 Apple watches on Dec 17th that where promised for Christmas. Didn’t get here and no assistance from anyone at Bestbuy. Called on hold for 20 min transferred over and over Company should go out of business. No more Best Buy "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2017-12-22

Middle

"Fair price and diversified site. All on one place. Delivery in USA and Canada fast."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2017-12-21

Low price

"I bought it once and was very satisfied. Fast delivery, quality product, low price and great service."


1/5

2017-12-21

Never again

"I ordered a product online for same day store pickup in my area. 4hours later I still heard nothing from Bestbuy and the order status showed as " preparing". I called the store 3 times, each time i got an automated massage and then put on hold for nearly 40 minutes. while on hold I tried Best Buy's customer service chat but the person on the other side, while polite and really trying couldn't help. I then called Best Buy's toll free number and after spending more time on hold i finally was told that the store didn't actually have the product (despite showing it in stock). Apparently instead of letting me know it wasn't going to be available same day (allowing me to check availability in other near by store) they ordered it from their warehouse for following day pick up. Needless to say I cancelled my order and will probably never shop Best Buy again."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2017-12-20

Great..

"Very good experience getting my new computer because the people really know the products and they take care of you trying to make you take the best choices when you purchase a new machine."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges