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Verified
2/5

2017-10-22

Order on hold no return call

"Got an email order on hold. Called and left message. No return call. My credit card has been charged. I’m not happy."


Rep reply posted 2017-10-24
A rep from Between the Satin Sheets, btsatinsheets, has responded:

“Hello,

Thank you for shopping with us. We apologize for the issue you experienced and have reached out to you regarding your order and fixing the issue.”


Verified
5/5

2017-10-04

Njoy your njoy toys

"The ordering was quite difficult, but the customer service made up for the confusion by staying up on the order. The quality of the njoy brand is unbeatable, but the price was unbeatable! Would order again anytime!!"

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Verified
5/5

2017-09-23

review

"Great service at a reasonable price"


Verified
5/5

2017-09-21

experience

"easy ordering and fast deliverey."


Verified
5/5

2017-09-20

"I will do business with you again!"


Verified
5/5

2017-09-12

Amazing

"Got the njoy pure wand. Arrived quickly and in perfect, brand new condition. "


Verified
5/5

2017-09-10

great

"everything arrived on time, the toy was as expected and works great"

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Verified
1/5

2017-09-09

Still Haven't Received My Order!

"I still haven't received my order! I've tried to contact the seller twice and have not heard from them. Absolutely terrible service. If I don't hear from them this week I will be demanding a refund. They have a chance to make this right. If not, I will never order from them again. "


Rep reply posted 2017-09-11
A rep from Between the Satin Sheets, btsatinsheets, has responded:

“Hello,

We are so sorry for this inconvenience on the back-ordered item. We have reached out to you via e-mail with an update.


Verified
4/5

2017-08-27

I received what I ordered on time.

"The goal of any online ordering experience is getting what is described, undamaged and on time. That is exactly what happened!"

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Verified
2/5

2017-08-25

Fast shipping; poor customer service response.

"I ordered a Bella Spare parts Harness and it got to me quite quickly which is great! But it's the wrong size so I requested a replacement. It's been almost a week with no response - I emailed and called, heard nothing back. I will reorder the right size from someone else at this rate and not give BTSS any more money. I will gladly amend my review if they honor their replacement guarantee because right now they are not supporting it."


Rep reply posted 2017-09-11
A rep from Between the Satin Sheets, btsatinsheets, has responded:

“Hello,
We apologize for the inconvenience on sizing. We have reached out to you via e-mail about a replacement.”


Verified
5/5

2017-08-13

Great product at a Great price!

"The product was great and the pricing was extremely reasonable. The shipping was very quick. The return policy is unbeatable!"

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Verified
5/5

2017-08-13

Easy, hassle free ordering

"Great website. Easy, hassle free ordering. "

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Verified
5/5

2017-08-06

Awesome!

"Thank you! It was well recieved!"


Verified
5/5

2017-08-04

Great Purchase

"A very satisfied customer here."

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Verified
5/5

2017-07-14

Terrific products prices, & service

"I love doing business with Between the Satin Sheets. I've made several purchases from them, and have been 100% satisfied. I definitely look forward to doing more business with them."

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