"Very shady business practices, including bait & switch. When I complained to the BBB, the response from Beyond Stores was filled with lies. I strongly recommend everyone stay away; they're beyond horrible. "

"Zero stars!!! I was sent the wrong item. Even after sending pictures to validate, they would not honor their "No Hassle" Return Policy. I even had to involve my credit card company, all for a refund of $ 24 and change. They were beyond ridiculous!! I still have the multiple emails to prove how much of a hassle I underwent to get a return authorization for a refund."

"Unfortunately there was hidden damage to the table included in my order which probably occurred during shipping.

To their credit, Beyond Stores took responsibility and we were able to reach a solution in a reasonably short time frame.

It was a frustrating experience, but they dealt with the problem in a professional and expedient manner. I would deal with them again."

"Quick delivery. Item arrived in perfect condition and was exactly as described on website. This is a beautiful piece of furniture.
Great shopping experience"

"Sectional was delivered on the date (and time) as promised with no hiccups. Perfect service!"

"Shipped me extremely damaged product in a box that was barely held together with masking tape, then refused to take it back and refund me."

"Store is great furniture is good shipper is not so good lost my shipment for over a week and had no idea were it was"

"I ordered a product I was assured would work and when it didn't and I wanted to return the product it seemed this company was extremely reluctant to do so. They finally agreed to send me the information on how to proceed. The merchandise was sent back on 9/30/15. It was received by the manufacturer(Malouf) on 10/9/15. A refund did not appear on my most recent credit card statement. I did speak with a representative on Sunday 11/01/15 and was also sent an email today 11/02/15 stating that a refund has now been issued.
Had I not been looking for the refund and called them about it I don't believe they would have processed it. This is not a company I would choose to do business with again."

"Beyond Stores had exactly what I wanted, it was easy to order, and I received my order quickly. They had the best price and free shipping. I was very satisfied with the whole experience. I would highly recommend them!"

" It took over two months to receive the product "

"Everything went smoothly online and delivery was on time as stated and the chair had no defects!"

"Did not receive any information regarding confirmation of my purchase or delivery shipping information. After calling, they were friendly and answered all of my questions and sent me a confirmation email as I requested. The company the chose for delivery gave an unreasonable time range for delivery (10am to 6pm) meaning I literally had to spend my day waiting for a delivery. Consider choosing a different company in regards to deliveries for your customers as this is ridiculous. The piece was in great shape with no issues. "

"The chair I ordered came packed in some kind of cobbled together, oddly shaped packing box. Naturally, the box was damaged and some damage (deep scratches in the wood) resulted.
Once together, we realized the chair was not the color ordered. We had ordered black leather with black wood trim. The chair delivered was dark brown leather with a grained brown wood trim, which was not even an option on your site (or any site that carries this same chair that I was able to identify - and I did quite a bit of research on-line before ordering).
We decided to keep the chair anyway, repairing the damage and accepting the color. Your site did have the least expensive price for this chair that I was able to find, but as the old saying goes - you get what you pay for. Also you delivered the chair in the expected time frame. However, the packaging, damage and the color discrepancy were big negatives. I would recommend that anyone thinking about purchasing this chair, go to a different site. Hopefully, you'll have a better experience, since the chair itself is as pictured and seems to be of decent quality.

UPDATE: As a result of this review, Beyond Stores called and apologized for the problem. They offered to send a new chair or credit back $50. Since we did not want to go through the hassle of packing it up and shipping the chair back, we accepted the $50 credit."

"Very pleased with my purchase. Chairs are perfect in my living room and were very easy to assemble on my own. Excellent. Thank you"

"My items came in very well packaged and arrived on time as described. I had no need to contact the seller. Very pleased with my purchase."