"The item I ordered was not listed correctly on the website, so I was sent the incorrect item for my motorcycle. I immediately called customer service and was told that I could return the incorrect item and receive a full refund. They did appologize, but I still feel that I wasted my time shopping with BikeBandit.com.
Updated 28 Feb 2011.
I have had to order the same item 3 different times because it was listed incorrectly on the website. The first two items were sent to me using regular shipping. They took 5 days to get to me. I had to return them because they were the wrong parts. The third item was sent using their "express delivery" and it took the same time as regular shipping and costs more. If you are going to buy anything from Bike Bandit, make sure you talk to a live person so you will know the part is for your motorcycle, even if it is listed on the website. I have had a horrible experience with Bike Bandit and I will not be doing business with them in the future. "
"As always...very, very, very satisfied...had a broken yamaha ttr125, ordered parts, went on vacation, by thw time i came back parts were here, now im back off-road again...customer for life..thanks Bike Bandit and crew for the excellent customer service..."
"I order a service/repair manual for my Honda ATV on Wed. and received it by Sat. It arrived in great shape and couldn't believe I got it so fast. Pricing on it was great also. Thanks a million.
Garry"
"I needed a front tire for my HD 2008 FLHX, BikerBandit had the best price on the internet. Friendly and helpful service. Customer Rep even suggested other products that would benefit me. Next week, I will be ordering front end brakes and pads for my HD. I am a repeat customer.
Tire was shipped the same day.
Carl"
"Perfect part, came faster than I'd expected. BikeBandit always comes through for me. Thanks."
"The shipping was very fast, and the price seemed on par with everyone else. My only complaint would be in the display for the helmet I was purchasing it displayed a tinted black face shield, however when I received the helmet it came with a clear face shield. "
"The order shipped very quickly, and was complete and accurate. I received it in Los Angeles in two days! While selecting the parts, there was one item I could not locate. I used their Live Chat, and in just a few minutes, the part was in my shopping cart. This is my source for all new parts from now on."
"Just signed up at BikeBandit. Had a question about the sign up and my first order. Both calls were answered promptly, courteously, and with a response that quickly and directly answered my questions."
"Ordered on Monday, received on Wednesday. Extra Fast shipping. Used on-line chat and the Associate was very helpful and resolved my problem quickly. A couple of years ago ordered an item that ended up back ordered and instead of having me wait they promptly refunded my money. The products offered shipped and delivered are of very good quality. I'm an AMA member and BikeBandit AMA member discounts is an added plus. I would not hesitate to recommend BikeBandit as a preferred online vendor. I am and will continue to be a returning customer. Keep up the excellent service. I will see you again!"
"Fast, well packed, what more can you ask for?"
"I have ordered 3 or 4 things from Bike Bandit and have been very please with the service, price, products. I will continue to by things from them. "
"ordered 2 irc tires came in 2 days great service "
"Top notch. My husband and I have ordered from here in years past. Always great service, prompt delivery and great price. The people on the phone are friendly and knowledgable. Internet site is user friendly to the max. "
"Excelente, muchas opciones de compra en Marketplace!!! Facil de usar, buenas especificaciones y excelentes precios!!!"
"absolutely horrible service, i ordered a part on the fifth of january, it is now the 18th and they said it will take another 4-9 business days before they will even ship the part, i will never use them again for anything "