"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
"Great service and great prices on time delivery "
"They get the parts I need to me when I need them. Parts diagrams are easy to read. You know if they are in stock right then."
"Never received any no tracking info "
"Got all the parts I expected and they seem fine. But they were loosely packed in the box, so were banging around and almost broke the tape completely free. Large gap in top of the box, surprised nothing had fallen out."
“Thank you for taking the time to let us know about your experience. I'm sorry to hear about the issue with the packaging of your parts. We appreciate your feedback and will take this into consideration to improve our shipping process. Thank you for bringing this to our attention and we hope to do more business with you in the future. ”
"Have not received parts. I ordered two day shipping and still haven’t received them. Day seven today."
“Thank you for taking the time to tell us more about your Boats.net experience. We are sorry to hear about the delay in receiving your parts. I have reviewed the tracking information and it appears the package may be lost with the carrier at this time. I have reached out to the carrier for an update on the package. We hope to hear from you soon. ”
"We're a watercraft service shop and sometimes we need a part asap. Boats.net always seems to have the parts in stock and a great price. I do recommend them. "
"Parts were delivered fast and fit perfect."
"They are so helpful thanks for for everythig"
"got my parts finally 10 days later, right parts for good price, sometimes its hard to find parts for older motors. thank you for your assistance "
“Please be advised with standard shipping these packages are shipped via USPS, which typically takes 4-6 business days to be delivered. If the future, please choose expedited shipping as those packages are delivered within 2-3 business days. We hope to do business with you in the future.”
"Great experience. Fast shipping."
"Searching for a replacement cable became difficult, until I was able to talk to a live person. Bingo. Just like that we had the correct cable and placed the order. Shipment was fast."
"Great experience. Products in stock that other companies have to ship from a warehouse. "
"They arrived faster than expected and was great quality! "
"The part I ordered was a used part when I received it . I called customer service and the gentleman I spoke with was very friendly and helpful and is in the process of sending me a new one."
“Hello Michael, We apologize for any inconvenience. Your replacement order has shipped on 6/10. If you have any additional questions or concerns, please reach out to our customer service team. We look forward to hearing from you!”
"Everything about their customer service has be excellent. Helping me find the right parts, texting pictures and diagrams to confirm and clarify complicated details. Warm and professional technical people over the phone. I’m very impressed. "
A rep from Boats.net, Partzilla-BoatsnetCS, has responded:
“I'm sorry to hear about the trouble you're experiencing with your order. Upon further review, I show the tracking details was emailed to you on 06/07 and your package was delivered via USPS on June 11, 2024 in PALM COAST, FL. Your item was delivered in or at the mailbox at 4:12 pm. ”