"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
"Purchased 1 item may 30th. Money was transferred and item was supposedly shipped may 31st. As of June 5th Shipper never received item, no response from seller. "
"Found the gas caps in stock and they delivered them quickly."
"I paid for expedited 1-3 day delivery on Monday. Today is Thursday and I am still waiting
Very disappointed !"
“Thank you for your feedback. We apologize for the delay on the delivery of your package. It appears there was a delay with the carrier which caused the package to not deliver within our timeframe. If you need further assistance, we offer multiple ways to reach out customer service team. You can reach us by phone at 863-354-6377, by text at 229-210-3105, by email at customerservice@boats.net, or on our website by selecting the red message icon in the lower right-hand corner of your screen. We look forward to hearing from you. ”
"Great prices. Slow shipping "
“We strive to provide timely deliveries and I understand your frustration. I see this is expected to be delivered today, this is within the 4-6 business day shipping after it leaves our warehouse. Thank you for acknowledging our great prices and we appreciate your feedback.”
"I called talked to a representative that was very helpful made sure I got the right part. That shipped it right out and now I am back in business fishing again. "
"Great service, parts correct "
"Long wait time on phone..."
"Had issues finding parts. They had everything I need. Now I can sell my boat"
"I'm glad was told to try your service. Have ordered and received parts for a number of different motors.
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"Easy to navigate and prompt shipping "
"I ordered a part and I didn't realize PayPal had my address wrong. The order couldn't be stopped and the delivery address couldn't be changed. So to remedy the problem Molly sent another part to my correct address free of charge and she upgraded the shipping so I'd get my part in a couple days. Thanks again. Be back soon, GONE FISHIN."
"Ordering my part was smooth and easy I haven't got it yet I hope everything fits okay they were great to work with"
"Great service and speedy shipping "
"The fella that helped me was knowledgable, fast and friendly. I got my parts in 2 days! Fantastic! Thank you."
"Overall Boat.net have the best price compared to other distributors."
A rep from Boats.net, Partzilla-BoatsnetCS, has responded:
“I'm sorry to hear about the trouble with your order. I see this package last scanned yesterday afternoon, I am linking your tracking for you below. We apologize for any inconvenience this may have caused and appreciate your patience.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=92612999916797553038926940%2C”